Brown's Ford of Johnstown

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Reviews

Average Ratings

4.8
Average based on 235 reviews.
  • Purchase review

    When I moved to Johnstown from Massachusetts last November, I had a 2009 Passat. I needed a New York inspection, and Brown's provided it for 99 ce...

    Dealer Response

    Thanks for you business and kind words.


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    When I moved to Johnstown from Massachusetts last November, I had a 2009 Passat. I needed a New York inspection, and Brown's provided it for 99 cents. I was impressed! Barb in service had been seeing to my parent's vehicle maintainence for years,and they were always happy and satisfied with the sales and service. When I decided to trade, I asked Barb to set me with up with a salesman, and she did. I was extremely happy with John Flint's professionalism and expertise. I am very happy with my Escape, and with everything at Brown's.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for you business and kind words.


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  • Great Central NY Experience!

    Service went very well. Though some additional work was required (that I wasn't aware of), repairs were done promptly and cost was reasonable. I'l...


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    Service went very well. Though some additional work was required (that I wasn't aware of), repairs were done promptly and cost was reasonable. I'll definitely be bringing my truck back. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Auto Service

    Did a great job on my 2015 ford. Car was done in half the time I thought it would take. They also washed and vacuumed my car which I did not expect.

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Scott! If there is anything else we can do to assist you, please let us know!...


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    Did a great job on my 2015 ford. Car was done in half the time I thought it would take. They also washed and vacuumed my car which I did not expect.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Scott! If there is anything else we can do to assist you, please let us know! Take care!


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  • 2017 Ford Escape S

    John Flint helped me a lot even though he was not the Sales Person.

    Dealer Response

    We're happy to hear that you found our staff so helpful, Patrick! We hope to be of service again in the future!


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    John Flint helped me a lot even though he was not the Sales Person.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you found our staff so helpful, Patrick! We hope to be of service again in the future!


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  • Great Service!

    We had missed two days of our RV trip due to an electrical issue,(of our own making) when we pulled your into your lot on a Monday morning, unanno...

    Dealer Response

    We're happy to have been of help, John. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfie...


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    We had missed two days of our RV trip due to an electrical issue,(of our own making) when we pulled your into your lot on a Monday morning, unannounced. We had blown a fuse in our Super Duty diesel (which we LOVE) and I couldn't find it. In a few hours, your service people fitted our truck in, resolved the problem and we were on our way! MANY THANKS for your quick and courteous service!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're happy to have been of help, John. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied.


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  • Great service

    Service was very good and done in a timely manner.


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    Service was very good and done in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Phil & Kim Rogers

    We bought a 2016 Ford Escape. Carman was our salesman and he was wonderful. He stayed late with us and explained all the features on the car and s...

    Dealer Response

    Hi, Philip, we are happy you had a pleasant experience at our dealership. Thank you for taking the time to share your feedback with us.


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    We bought a 2016 Ford Escape. Carman was our salesman and he was wonderful. He stayed late with us and explained all the features on the car and synced in our phones. We bought the car because of the Carman. Our last purchase from you, our Dodge truck, wasn't as pleasant as the salesman just wanted the sale and rushed us out when completed. Glad to see he is no longer with you. Carman's a keeper!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Philip, we are happy you had a pleasant experience at our dealership. Thank you for taking the time to share your feedback with us.


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  • Need work in internal communication.

    Once again, I got an email saying I missed my appointment. I did not miss my appointment. There is, apparently, no internal communication at Bro...

    Dealer Response

    Linda, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experie...


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    Once again, I got an email saying I missed my appointment. I did not miss my appointment. There is, apparently, no internal communication at Brown's Ford, which is unfortunate. They need to do some basic training of their staff about computer usage. I called to schedule the appointment because the last time, when I scheduled it on-line, they appeared not to know about the appointment. Then I got an email saying I had missed the appointment. They claimed to have made the correction. This time, the first email confirmed an appointment for the wrong day. I called and they claim it was corrected. Then I got the email after the appointment, saying I had missed the appointment. Their car work is fine, but their IT skills are lacking. May be bad enough to make me reconsider using them.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Linda, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • Clean and friendly!

    I was just in for a oil change and had my tires rotated. Staff was very pleasant. It took a little longer for the oil change than what I expecte...


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    I was just in for a oil change and had my tires rotated. Staff was very pleasant. It took a little longer for the oil change than what I expected but they were very busy and they wash your car. When I purchased my car the salesman was great. The best buying experience I ever had buying a car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The best!

    Moved to Johnstown a couple of years ago with a 2013 Ford C-Max. Brown's provided excellent service throughout all my recalls and regular maintena...


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    Moved to Johnstown a couple of years ago with a 2013 Ford C-Max. Brown's provided excellent service throughout all my recalls and regular maintenance. When I decided to trade for a 4WD vehicle, I went to Brown's first. Ralph Marotta in Sales and everyone else involved treated me with respect and patience throughout the buying process. As a single woman purchasing a car, this was very important. Love my new Escape. Highly recommend for both sales and service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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