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My car developed what appeared to be a battery problem: the dealer resolved the issue to my satisfaction
We're pleased to hear everything was completed to your satisfaction! We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Had my winter tires removed and summer tires put on my car. Because the tires were used previously they were worn and pulled to the right. I brought... the car back to Brown's Ford of Johnstown and spoke to the manager of the service department and they took care of the problem right away by switching tires around. No problems now. Excellent service!!!
We're glad to get you back on the road with confidence, Susan. We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Went in for oil change and mileage check up. Service manager was helpful and friendly. Car was ready when expected as I had left it the night before.
Irene, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to... make your experience better. If this was the case, please reach out to us at (888) 298-2430 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care! Thank you, Jeff Brown (888) 298-2430
The SERVICE department is super. My Escape is a great car and they keep it running smoothly.
We're more than happy to help keep your Escape running smoothly! We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Outstanding!! Brown's Ford is an excellent dealership to purchase or have your car serviced.
Howard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We appreciate the positive review. Than...k you, Jeff Brown (888) 298-2430
Timely service - but this survey format really sucks
John, thank you for your wonderful response to the quality of service our Staff provides! If you would like to discuss anything additional, don't hesi...tate to reach out!
Everyone at the dealership was great, we will be back for years to come.
Sherri, it is great to read such wonderful comments about your recent experience with us! We look forward to your next visit. We appreciate the positi...ve review! Thank you, Jeff Brown (888) 298-2430
Great when we were buying the truck, but not able to take care of an issue that has been going on for 6 months. There were constant disconnects in communication... and no satisfaction whatsoever in the outcome. We can continue to make our payments on a less than perfect "new" vehicle and wait for it to get worse so that hopefully the problem can be identified and fixed.
Bobbi, we always strive to do 100% for all of our customers so we?re disappointed to hear of your experience with us. If you are willing, please reach... out us at your earliest convenience, so we can work towards a resolution. Thank you, Jeff Brown (888) 298-2430
Waiting area needs improvement . Not a nice place to wait for your car
Thank you for taking the time to leave us your honest feedback, Maryann. We are always looking for ways to improve so your input is greatly appreciate...d. Thank you, Jeff Brown (888) 298-2430
I am always very happy with Johnstown Ford when I go there....