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The SERVICE department is super. My Escape is a great car and they keep it running smoothly.
We're more than happy to help keep your Escape running smoothly! We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Outstanding!! Brown's Ford is an excellent dealership to purchase or have your car serviced.
Howard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We appreciate the positive review. Than...k you, Jeff Brown (888) 298-2430
Timely service - but this survey format really sucks
John, thank you for your wonderful response to the quality of service our Staff provides! If you would like to discuss anything additional, don't hesi...tate to reach out!
Everyone at the dealership was great, we will be back for years to come.
Sherri, it is great to read such wonderful comments about your recent experience with us! We look forward to your next visit. We appreciate the positi...ve review! Thank you, Jeff Brown (888) 298-2430
Great when we were buying the truck, but not able to take care of an issue that has been going on for 6 months. There were constant disconnects in communication... and no satisfaction whatsoever in the outcome. We can continue to make our payments on a less than perfect "new" vehicle and wait for it to get worse so that hopefully the problem can be identified and fixed.
Bobbi, we always strive to do 100% for all of our customers so we?re disappointed to hear of your experience with us. If you are willing, please reach... out us at your earliest convenience, so we can work towards a resolution. Thank you, Jeff Brown (888) 298-2430
Waiting area needs improvement . Not a nice place to wait for your car
Thank you for taking the time to leave us your honest feedback, Maryann. We are always looking for ways to improve so your input is greatly appreciate...d. Thank you, Jeff Brown (888) 298-2430
I am always very happy with Johnstown Ford when I go there....
Needed some recall work done on my truck. Steve, the service writer, had everything taken care of, in a very short time
QUICK EFFIECIENT SERVICE. ALWAYS ON TIME, A PLEASURE TO DO BUSINESS WITH
Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We appreciate the positive review Thank... you, Jeff Brown (888) 298-2430
Traded in my last Escape and got a great deal on my new 2018 Escape.
Karen, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! ...Safe travels!