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So helpful. I came in with two concerns recently. One problem turned-out to be factory warranty; they got my catalytic converter replaced at no charge.... Brown's also replaced a failed door latch, quote beat the Chevy dealer. Very happy.
It was a rainy day so the complimentary car wash did not apply. The service was taken care of in a timely manner. There is a slow progressing "remodel"... of the waiting area. On this visit, it offered the least to the customer, since I first came to Brown's. There was a customer friendly computer which has been removed but it didn't work for a long time. The vending machine was eliminated since my last visit as was a working TV. The current TV is larger and they are waiting for a box so it can be connected. The selection of women's magazines increased but someone had ripped the best recipe from a Martha Stewart Living magazine i donated on my last visit. The biggest complaint, however, is the flies. Work is being done on the roof-given as the reason for all the flies in the building. Times change but i thought back to other dealerships and one in particular had the waiting room in a front corner with windows facing out on Rt. 7 and more comfortable seating, like you have in a doctors office; boxes of Dunkin Donuts and real coffee with real cream. It was not located where there was a constant flow of people traffic...and no flies. Brown's waiting room is a little bigger than that of the tire store or Andy's Auto Repair, but not considered 'luxurious'....not yet.
This is my third Escape, all purchased at Brown's Ford of Johnstown, NY. Everyone at the dealership is friendly and helpful. They folder through on... promises and try very hard to make the experience pleasant and comfortable,
We're happy to hear we could help you into your third Escape! Thank you again for choosing Brown's Ford of Johnstown Inc, and we hope to see you again... soon! Thank you, Jeff Brown (888) 298-2430
Brown's Ford is great. Steve Pike is wonderful in the service department, always a gentleman who cares about the customer.
Thanks so much, Frank! We appreciate the positive review! Thank you, Jeff Brown (888) 298-2430
good service, vehicle was taken in to do state inspection and oil change the time that was scheduled. that was greatly appreciated.
I just loved my experience with Brown's. Nice people, efficient and mannerly service. I will recommend this place to my friends.
Brown's made shopping for and purchasing a vehicle easy and stress-free. Dougie and Jeff were great through the whole process and I highly recommend them.... My husband and I will definitely return to Brown's Ford when we're in the market again!
Thanks for the great star-rating, Jody! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take... care!
Brown's Ford sales, service and parts department are very knowledgeable about their products as well as caring about the customer. Bought my 1st new F-350,... I will be back in the future. Thanks Brown's!
Service went very well. Though some additional work was required (that I wasn't aware of), repairs were done promptly and cost was reasonable. I'll definitely... be bringing my truck back. Thanks.
Did a great job on my 2015 ford. Car was done in half the time I thought it would take. They also washed and vacuumed my car which I did not expect.
Your comments keep us motivated and working hard for all our guests, Scott! If there is anything else we can do to assist you, please let us know! Tak...e care!