Imlay City Ford Inc.

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Imlay City Ford Inc. Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2005

Imlay City Ford Lincoln Mercury is the Thumb Area's only President's Award winning dealer for customer sales and service

...

, six years running! We are also Blue Oval Certified, which means we are dedicated to providing you with only the best service for your New or Used Ford car or truck. We are located just north of the I-69 expressway on Van Dyke (M-53), and unlike the Metro Dealers, we are open on Saturdays to serve you. We hope to see you soon, and thank you for choosing Imlay City Ford Lincoln Mercury.

"Customer service is what we do."

Service

Tire Rotation

$9.99

Oil, Filter Change

$19.95

Air Filter Replacement

$19.99

Engine Diagnosis

$128.61

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
163 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 23, 2018

    I drove out of my way to visit this dealer. I passed other dealers along the way. Third vehicle purchase from Imay City Ford. Dustin always treats us... well

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you and we hope to be of service to you agai...n!

  • 4.0 out of 5
    November 8, 2018

    It was easy working with my salesman and service contact. Both are no longer there. Recent service was with a different CSR and went well. My son recently... wanted to pay for a future oil change etc for me and while the dealership finanally wotked it out; having gift cards available would have been most convenient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carolyn, we appreciate your feedback of our Staff's service. Please let us know if there is ever anything else we can do for you. Safe travels.

  • June 27, 2015

    Excellant customer service! Bob Broecker took great care of me making sure I was provided with a vehicle when they realized my service was going to take... longer than expected. A big thank you to Scott Vesper for figuring out what was wrong with my car. Thanks again for another great experience!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 15, 2018

    Just had an oil change. Service was excellent . No complaints.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2018

    I drive over 1 hour one way to this dealership for service and oil changes. I bought my Escape from Tim Young. What great experience. I recommend him and... this dealership to coworkers and friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Joyce, we are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your busine...ss and we hope to see you here again down the road!

  • 5.0 out of 5
    September 24, 2018

    Great experience. The service team did a great job repairing my escape and kept in contact with me throughout the whole process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anythi...ng else we can do for you! Safe travels!

  • 5.0 out of 5
    September 4, 2018

    Very nice dealership. Very helpful and knowledgeable personnel.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Madelyn, we appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know! T...ake care!

  • 5.0 out of 5
    September 4, 2018

    I have been treated to the best care possible by everyone at this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dennis, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for choosing Imlay City Ford a...s your first choice for service!

  • 5.0 out of 5
    August 31, 2018

    I continue to have my Fusion serviced at Imlay City Ford, because of Nick Welch! He is very professional, personable and kind! Thank you Nick for being... you and taking great care of your customer! We also recently met with Tim Young in the Sales Dept and leasing a vehicle and Hats Off to Tim for making our experience Grand! He is truly a pleasant person to work with, Thank you Tim!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Imlay City Ford for all of your automotive needs. Please don't hesitate... to call if you'd like further assistance.

  • 5.0 out of 5
    August 29, 2018

    great place---------- great people---------- will buy again...……..

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Imlay City Ford for all of your automotive needs. Please don't hesitate... to call if you'd like further assistance.

View More Reviews

Imlay City Ford Inc.

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.