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Reviews

Average Ratings

4.9
Average based on 133 reviews.
  • Used Car Purchase

    I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the T...


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    I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the Town and Country needed a new left read wheel bearing. The dealership agreed to replace the bearing at no cost to me. While being repaired, it was discovered by the mechanic that there were two other issues with the car. I had already purchased the vehicle but the dealer fixed the other two issues at no cost to me. I really appreciated the Sales Manager, Dave, standing behind the car his staff sold me and making sure that the car was in perfect running order and that I was totally satisfied. I have read horror stories of people buying a used car only to discover mechanical problems later and being "hung out to dry" by the dealer from whom the car was purchased. Not so at Preferred; they stood behind their product without any hesitation. I would recommend the Preferred dealerships in Muskegon and Grand Haven. This was my second used car purchase at Preferred Ford in Grand Haven. It is a nice place to do business!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchase of new car from Vaughn of West Olive, MI

    Dennis Harjer did a fantastic job when I bought my new 2017 Escape, he found the model and options that I wanted in another dealership and drove i...


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    Dennis Harjer did a fantastic job when I bought my new 2017 Escape, he found the model and options that I wanted in another dealership and drove it to Grand Haven, the process took a few weeks but it was worth it, love the car. Dennis is the greatest, would work with him again and would recommend him to anyone. This was the second new car I have purchased from Ford, love the service and the staff, not sure I would go back to a GM product again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Place to buy a truck

    Dennis was very knowledgeable and helpful, great guy to work with


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    Dennis was very knowledgeable and helpful, great guy to work with

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Thanks, Alex!

    Many thanks to Alex Brock for his quiet courtesy and genuine friendliness while helping me buy my new Ford. Having driven the same car for the pa...


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    Many thanks to Alex Brock for his quiet courtesy and genuine friendliness while helping me buy my new Ford. Having driven the same car for the past 27 years, I was uncertain about taking this step and largely unacquainted with current automotive technology. Alex couldn't have been more helpful or more patient. Thanks, as well, to Jason Holland for his kindness and good-natured financial wizardry.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy with prompt service

    Great quick to buy out lease. Arrived with no appointment and was met quickly. Finance team was able to process paperwork very fast. Walked out in...


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    Great quick to buy out lease. Arrived with no appointment and was met quickly. Finance team was able to process paperwork very fast. Walked out in less than one hour. Great job

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchased another new Edge

    Just completed the purchase of another new Edge. Went into the dealership not really expecting to purchase as our Edge was only 3 years old. Howev...


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    Just completed the purchase of another new Edge. Went into the dealership not really expecting to purchase as our Edge was only 3 years old. However, we were able to purchase a new Edge and actually lowered our monthly payment. Taylor Henkel walked us through the process of crunching the numbers and when it was apparent they were coming out favorably, he walked us through the process of deciding what features we wanted. He was patient, helpful and respectful. We've purchased Fords from this dealership since the mid-70's, long before Preferred took over the dealership. They have continued the personal, courteous service we experienced when the Redeker family owned the business. Speaking of service, we have had great experiences with the Service Department through the years. Don Blackmer has been our "service doctor" for quite a few years now. He is knowledgeable, listens to what we have to say and makes us feel that he has our best interest in mind when dealing with us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • retired

    we were very pleased with everything. The service was very good from the time we entered the door. They were very helpful and answered all our gu...


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    we were very pleased with everything. The service was very good from the time we entered the door. They were very helpful and answered all our guestions we had about the car. They were thoughtful and explained were all things operated before we took our Ford Escape home. I would tell other people t about it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Preferred Ford new truck purchase

    Go to Preferred Ford in Grand Haven for a great deal on a new vehicle. I just bought a new Ford truck from Bill Fisher. He and Dave R will fix y...


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    Go to Preferred Ford in Grand Haven for a great deal on a new vehicle. I just bought a new Ford truck from Bill Fisher. He and Dave R will fix you up with a great deal. No gimmicks. Straight forward deal. Call and ask for Bill Fisher.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Thanks

    I worked with Don. My experience was excellent. Service was on time and everything was done quickly.


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    I worked with Don. My experience was excellent. Service was on time and everything was done quickly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Exceptional experience!

    Jason made our vehicle purchase a fun and friendly experience. Randy gave us great value on our trade. I would highly recommend Preferred Ford t...


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    Jason made our vehicle purchase a fun and friendly experience. Randy gave us great value on our trade. I would highly recommend Preferred Ford to anyone looking to buy the best......... A Ford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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