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Reviews

Average Ratings

4.9
165 lifetime reviews.
  • Used Car Purchase

    I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the T...

    Dealer Response

    Thank-you Posey, I am so happy to hear that you are satisfied with your Town & Country! I am glad Chris, Dave and our dealership could provide you...


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    I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the Town and Country needed a new left read wheel bearing. The dealership agreed to replace the bearing at no cost to me. While being repaired, it was discovered by the mechanic that there were two other issues with the car. I had already purchased the vehicle but the dealer fixed the other two issues at no cost to me. I really appreciated the Sales Manager, Dave, standing behind the car his staff sold me and making sure that the car was in perfect running order and that I was totally satisfied. I have read horror stories of people buying a used car only to discover mechanical problems later and being "hung out to dry" by the dealer from whom the car was purchased. Not so at Preferred; they stood behind their product without any hesitation. I would recommend the Preferred dealerships in Muskegon and Grand Haven. This was my second used car purchase at Preferred Ford in Grand Haven. It is a nice place to do business!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank-you Posey, I am so happy to hear that you are satisfied with your Town & Country! I am glad Chris, Dave and our dealership could provide you with excellent service and make sure your vehicle was in tip top shape! Thank-you for choosing Preferred Ford!


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  • I had new tires put on . the guys were very helpfu

    they were very helpful finding me the right tires of which I could offored


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    they were very helpful finding me the right tires of which I could offored

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Worth The Drive

    Looking for a new truck to tow an R/V. Ran across an ad for exactly what we were looking for and called them on a Friday afternoon. They held th...


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    Looking for a new truck to tow an R/V. Ran across an ad for exactly what we were looking for and called them on a Friday afternoon. They held the truck for us until Sat. noon. We drove from Cleveland to Grand View and returned home with our new truck. One of the easiest and most pleasant experiences in a long time. This is how customer service is meant to be. Kudos.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Salesman Conner Workentine

    Working with Conner Workentine was a real pleasure. He was very courteous, very patient answering all our questions and explaining things to us. ...


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    Working with Conner Workentine was a real pleasure. He was very courteous, very patient answering all our questions and explaining things to us. He represented Preferred Ford dealership extremely well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service!

    Left car in their lot on a Sunday night for repairs on transmission. Monday afternoon the car was all done and no charge due to being on warranty ...


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    Left car in their lot on a Sunday night for repairs on transmission. Monday afternoon the car was all done and no charge due to being on warranty yet. Didn't expect any work done on Monday since we did not have an appointment. Was surprised that they repaired so quickly. Thanks Preferred Ford!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Travelling through Michigan

    We wish this was our local Ford Service Center! Brilliant service, nice facilities, very helpful staff.


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    We wish this was our local Ford Service Center! Brilliant service, nice facilities, very helpful staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great place!

    I came in to look at a truck. Had financing already taken care of. Decided to buy one of the used trucks in the lot. They gave me a great pric...


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    I came in to look at a truck. Had financing already taken care of. Decided to buy one of the used trucks in the lot. They gave me a great price on my trade in, was quick to reach a deal, no games of going back and forth 6 or 8 times. Wanted some minor things repaired on the truck so I left the truck overnight and returned to get it the next day. All repairs where done right. The finance manager suprised me and got me a lower rate and got me a 50k mile warranty on top of it without me paying a dime more. No pressure sale and great deals, great people! Facility looked clean.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    Went in for "The Works" oil change and tire rotation. Don, service advisor, was very welcoming and knew exactly what I was there for since I made...


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    Went in for "The Works" oil change and tire rotation. Don, service advisor, was very welcoming and knew exactly what I was there for since I made an appointment earlier that same day. Service was performed in less than an hour. Waiting room is very comfortable with WiFi and cable TV while I waited for service to be completed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • first service appt for oil change

    made appt. with ron in service. service was excellent.


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    made appt. with ron in service. service was excellent.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Much improved customer service.

    Service center has improved greatly since the first visit 3 months age. Service agent Jerydd S. was great very friendly


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    Service center has improved greatly since the first visit 3 months age. Service agent Jerydd S. was great very friendly

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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