Betten Baker Auto Plaza

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
83 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    July 11, 2019

    Not very good. appointment at 9 a.m. never even looked at my vehicle until 2:30 in the afternoon. Took other vehicles ahead of mine that did not have... appointments. Service manager did a very good job of getting me a loner but it still took 4 days to fix my vehicle. Pick my vehicle up grabbed the steering wheel and it was full of grease not happy.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Forrest Brown, we regret to see that you weren't happy with your experience here. Please reach out to us at (616) 384-4044 so we may assist you in mov...ing forward towards a resolution.

  • 1.0 out of 5
    June 12, 2019

    xxxxty ! My guy Lee is no longer there. Left the place after an oil change and took a 12 hr trip to not have my front cam working, side detection not working,... and parking sensors. SUPER FUSTRATING

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Nicholas, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the oppor...tunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (616) 384-4044 so we can work with you to make this right.

  • December 1, 2017

    Dealing with Anthony Haluska as he accommodated us during the finalizing of our truck purchase was excellent. Our first experience with Betten Baker dealership... proved to be very satisfying and we'd recommend them to anyone. Besides Anthony, the other staff we dealt with were very helpful and friendly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you! Enjoy that truck! We hope to do business deals together again!

  • 5.0 out of 5
    May 19, 2019

    Very clean very respectful. Very knowledgeable. It is such a good place to do business until I really have nothing negative to say.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know!

  • 1.0 out of 5
    March 16, 2019

    i bought a 2005 toyota from them had it kess than two months and went in for oil change they inspected it and said everything was kosher and told me to... bring it in the following weds for a full inspection which took like 4 days and come to find out water pump radiator was needing replaced along with a bunch of other stuff. They rug stuff so u will buy it and now they wanna charge over 1000 to fix because they pawned it off on me who offered 3000 cash but they wouldnt take it because they would lose out on money and they dont fix cars they sell used ones that need fixing for alot of money. The service department takes forever. U suggest not buying anything used because they will not make it right with you and they sell useless warranties and cars withe existing issues. All they care about is money. At this point id be better off fixing it myself with all the money they charge and how long it takes them. Oh then they wanna charge me 70.00 for looking at it for the mess they left me. Nope.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Anna, it is disappointing for us to hear that your experience was anything less than great. We appreciate you bringing this experience to our atten...tion. If you are willing, please contact us at (616) 384-4044 so we can work towards a resolution. We look forward to hearing from you.

  • 5.0 out of 5
    November 30, 2018

    Jordan knows his stuff and was great to work with. A couple of the other guys in financing were not as easy to associate with but working along side of... Mr. Schillaci made the experience both seamlessly easy and very enjoyable. Take my word for it when buying a used vehicle make better Bakker of coopersville your spot and make Jordan schillaci your salesman you will not regret it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Betten Baker Chevrolet Buick and we hope to see you again soon!

  • 2.0 out of 5
    October 18, 2018

    My sales person didn't get back with me in a timely manner or wasn't available when I called. Took a long time for service dept. to get back with me on... a concern I had with the car and then dismissed my concern. It seemed as if they weren't very interested in helping me after the sale. The business manager was very helpful.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (616) 384-4044 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    July 20, 2018

    Dustin is so friendly, very helpful. He made our experience a great one. We chose to buy because of the # of vehicles he mentioned similar to what we... liked. Made shopping easier.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 27, 2018

    Abi Ayers is a topnotch salesperson. She went above & beyond to help us with our purchase of a beautiful newer, used car. She deals with people well... & we certainly appreciate all the help she gave us with this purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2018

    Just purchased my first vehicle (from a dealership) and I couldn't be happier with the results. Dealt with Amos Ayers and he was great. I was apprehensive... at first, but he was calm and approachable and, most importantly, not the least bit pushy. He and Zack got me into a newer car than I had intended, shopped around and found me a lower interest rate than I thought possible, and was patient with me throughout the entire process. I was able to drive off in a car I'm proud of and under my target budget- all with a great warranty to boot. I couldn't be happier with my experience with Betten-Baker of Coopersville and would recommend them to anyone who is looking for a costumer driven dealership. Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Betten Baker Chevrolet Buick. Thank you for tak...ing the time to leave a review.

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