Reviews
Write a reviewExcellent dealership
I took my car in for service for a few things and wanted the battery checked while it was there. Rich gave me a call to let me know about a battery settlement notice that had been sent out and to register. Ended up saving me a little on the cost of a new battery. He was super helpful and went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valerie, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rich went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great Service
I was only there less than an hour and was taken care of promptly. Had everything done within an hour. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eileen, thank you for taking the time to share your feedback. Each employee is a valued member of the Bill Rapp Subaru team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Good experience
I was able to get shuttle service from the dealership and back to the dealership. The techs explained everything well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Green is for Go!
I am extremely pleased with the car I chose: I like the stability, the safety, and methods incorporated to ensure safe driving such as the automatic distance setting. I need to read all the information about Starling and other features but all in all the car is what I need for this time in my life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. With excellent fuel economy, passenger room, and a comfortable ride your car is an excellent choice that I'm sure you'll enjoy. We look forward to working with you or anyone you might send our way in the future. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Good salesperson
Julie seemed to really care about MY needs and concerns. She is the one who people will come purposely to consult. She also has been so willing to offer post sale help in operating all the bells and whistles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great service
The dealership is professional and they make it very easy to get a loaner. I can’t have work done without a loaner, so this is vital to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Service
Service is performed in professional and timely manner . Facilities clean and comfortable waiting area . Shuttle service or loaner cars available for longer service .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Brian Rapp, GM - brianrapp@billrapp.com
Terrific job by eveyone
Everything! From finding exactly what I was looking for to an excellent overview of what my new vehicle can do (a lot!) and everything in between, Matt Montoya was excellent. I also want to recognize Mallory from internet sales because she got me started on the path by answering tons of my questions and getting the process underway to identify and find my ideal vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marcia, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Brian Rapp, GM - brianrapp@billrapp.com
Excellent service at Bill Rapp Subaru
We took our car in for inspection but had issues with the car that needed to be addressed. The person checking us in was very attentive to understand the problems we were experiencing. He called during the day to give us updates. The service people who worked on the car took our car out 2-3 times for a drive until they were sure they fixed the problems. We also asked for detailing and the work was exceptional. I am so glad I asked for it. I think it's a well-kept secret they offer detailing service. Overall, very pleased. Everything was done within a day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Brian Rapp, GM - brianrapp@billrapp.com
Excellent Overall Experiance
Purchasing my vehicle was top notch Calling with questions and getting answers was top notch Going for my first service visit was top notch
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dominick, Bill Rapp Subaru would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top-notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Brian Rapp, GM - brianrapp@billrapp.com