Wilber-Duck Chevrolet & Buick

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Reviews

Average Ratings

3.3
Average based on 7 reviews.
  • Excellent experience with Frank Duck

    We went to Wilbur Duck just to see what we could possibly do to get rid of the lincoln we have had for 4 years and were never happy with (which ca...


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    We went to Wilbur Duck just to see what we could possibly do to get rid of the lincoln we have had for 4 years and were never happy with (which came from a different local dealer) . Frank listened to our situation and immediately went to work...in about 10 minutes he showed me a car that I liked very much. We proceeded to get out information, looked at our present car with his partner. Came back to me and said " I have something else to show you" took me over to a Jeep Patriot....I fell in love with it. He got more of our info and said " your going home today with a new vehicle".....we did. We have bought several cars in the last 16 years and I never had someone work that hard for us to get us a slightly less payment and a much newer car!! There is a reason Wilbur Duck has been so successful....Frank Duck

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service

    My 2014 Buick was towed to dealership. Service Manager Paul Weaver and his staff took my car right in as soon as it arrived and after problem was ...


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    My 2014 Buick was towed to dealership. Service Manager Paul Weaver and his staff took my car right in as soon as it arrived and after problem was found he took me home, repaired the car the next day and delivered back to my house. It is a pleaure doing business with Wilber Duck and will return for future service and sales. Thank you for a job well done My 2014 Buick was towed to dealership. Service manager Paul Weaver and his staff took my car in as soon as it arrived and after finding problem he took me home, repaired the car the next day and delivered back to me. It is a pleasure doing business with Wilber Duck Chevrolet and will return for future service & sales. Thank you for a great job

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Totally dissatisfied

    Worst experience buying a car ever! Frank Duck (one of the owners) didn't live up to anything he promised. The car needed service under warranty, ...


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    Worst experience buying a car ever! Frank Duck (one of the owners) didn't live up to anything he promised. The car needed service under warranty, and had to fight to get them to pay... I would NEVER recommend or use them again. Since the purchase have heard of many others who have had similar problems. Service dept sucks, customer service? There wasn't any!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very Satisfied Customer!!

    We have purchased three vehicles from Wilbur-Duck Chevrolet and we have always been very satisfied with the car salesman, (John) and the Service w...


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    We have purchased three vehicles from Wilbur-Duck Chevrolet and we have always been very satisfied with the car salesman, (John) and the Service we have received every time we have been there, it has a very friendly atmosphere and is a very clean and comfortable place. I would highly recommend them!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • great vehical!! great deal!!!

    I just bought my first ever brand new car from Wilbur duck Chevy and let me tell you it feels great!!!! I'm glad for my first ever new car I chose...


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    I just bought my first ever brand new car from Wilbur duck Chevy and let me tell you it feels great!!!! I'm glad for my first ever new car I chose Wilbur duck Chevy to buy it at. the staff there was great and very friendly!! they made me feel like an nba lottery pick!!! I cant thank frank duck enough for what he did for me and how conformable he made me feel buying my first ever new car. frank called me three days later to ask me how I liked the vehicle and I told him I have been driving it straight for three days...lol thanks again frank. Brett Eilenberger

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dishonest Service

    I have a 2011 Chevy 2500HD vehicle with the GM protection plan which covers an annual oil change and tire rotation. I made an appointment with Pau...


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    I have a 2011 Chevy 2500HD vehicle with the GM protection plan which covers an annual oil change and tire rotation. I made an appointment with Paul (the service manager) to bring my vehicle for these services to Wilber Duck Chevrolet on November 12, 2012. I specifically put a black dot with permanent marker on my oil filter as I have heard through various sources that different dealerships do not always perform the work properly. Later, I climbed under the vehicle and to my surprise the oil filter was the same one I had already marked. This is unacceptable and I tried to contact the dealerships service department twice only to get the voicemail prompt which I did not leave any message. This is horrific way of doing business and if this is the way this dealership does their business it is a disgrace and needs to be told to the rest of the public so no one else gets duped. I will NEVER go back to this underhanded dealer for anything.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Horrific service center

    I have a 2011 Chevy 2500HD vehicle with the GM protection plan which covers an annual oil change and tire rotation free of charge for the first tw...


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    I have a 2011 Chevy 2500HD vehicle with the GM protection plan which covers an annual oil change and tire rotation free of charge for the first two years of service or 24K miles whichever comes first. I made an appointment with Paul (the service manager) to bring my vehicle for these services to Wilber Duck Chevrolet on November 12, 2012. The vehicle was purchased in November 2011 from another dealer in the Rochester, NY area and in accordance with the service manual an oil change is warranted every year of 6K miles whichever comes first. Since I store this vehicle during the winter months I elected to have these done before I put it away for the winter. I specifically put a black dot with permanent marker on my oil filter as I have heard through various sources that different dealerships do not always perform the work properly. I even went as far as to record myself doing this on my phone and have the footage. Well the transaction took place and I ASSUMED all was done properly as the bill indicated such as they charged Chevrolet/GM (these were under warranty through this protection agreement) for an oil filter, 6 qts of oil and a multi-point inspection. However I climbed under the vehicle and to my surprise the oil filter was the same one I had already marked. In fact, I am not sure that the service center even did an oil change as the oil before I went in for the service was not that dirty. This is unacceptable and I tried to contact the dealerships service department twice only to get the voicemail prompt which I did not leave any message. This is horrific way of doing business and if this is the way this dealership does their business it is a disgrace and needs to be told to the rest of the public so no one else gets duped. I will NEVER go back to this underhanded dealer for anything.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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