Mason City Buick GMC Cadillac

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 8, 2019

    These guys go above and beyond in all they do!! From selling to servicing, they are the best!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2019

    Very friendly, clean waiting room and bathroom's, service was great

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 7, 2019

    My check engine light came on, so I took my car in to have the problem diagnosed. It turned out to be a slight leak in the gas filler neck that would... have cost over $800.00 if I wanted to fix it, but they said that given the age of my car, it wasn't worth doing, since it wouldn't affect my mileage or engine function.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2018

    I always feel comfortable coming to your place to get my car checked over. I know you won't talk me into getting things done that don't need to be done!... Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 3, 2018

    Everyone we had contact with during our search and buying process was excellent. They went above and beyond to search for the model and color that we wanted.... They even drove it to us during the week in an evening so we could drive it and decide if we liked it. Once we decided to purchase, they detailed the car and delivered it to us. I could not have asked for better service during this process, and I will certainly go back to them for future purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words Mark and Wendi! We were all so glad to help you out. It means a lot to us to hear that we are doing what we love ...to do - being helpful - so effectively!

  • 4.0 out of 5
    March 23, 2018

    This is a follow up from a previous review where I was disappointed in the lack of cleaning a purchased used vehicle. I had a call from the dealership... less than 24 hrs after I posted the review. They were sincere and concerned that I was not satisfied and wanted to take care of the situation. They have offered 2 detail cleanings and to pick up the vehicle at my convenience, clean and return it. I appreciated their concern and follow-up.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to thank Jim once again for his understanding of the unusual circumstances that lead to his negative experience. We are grateful for the... opportunity he gave us to put things right!

  • 2.0 out of 5
    March 22, 2018

    Recently purchased a 3 yr old pick up. I was told when I pick the vehicle up it would be "detailed" and ready to go. I believe all that was done was rinsed... off. Soap film on the windows, stains on the seat, pet hair everywhere. Also I have never purchased a vehicle from a dealership that I was worried about making it to the nearest gas station. DISAPPOINTED and won't be back.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    This customer was contacted by us to address the issues mentioned. He has since submitted a positive review. We always strive to answer our customers'... concerns and to earn their satisfaction by any reasonable means. Thank you Jim for the second chance!

  • 1.0 out of 5
    March 1, 2018

    I had called ahead regarding needing a loaner vehicle and was assured that one would be waiting for me (I was 2 hours away). I was later contacted minutes... before my appointment to be told that they no longer had a loaner available, and didn't know when one would become available. I had been told by another GM dealership that I was not supposed to drive my car or park it in the cold without causing other problems. I passed all this information along when I had initially made the appointment, but it was all disregarded. After finally being able to get a loaner, I was called a week later letting me know that my car had not actually been fixed but I had to return the loaner ASAP. I was not informed when the parts would be in, and had to call another GM location to learn that the parts required were on back order.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We truly regret the experience reported by Ragan. We are attempting to contact her and do whatever we can to put things right! Please Ragan, feel free... to let us know what we can do! Thanks.

  • 5.0 out of 5
    February 9, 2018

    Talk to Matt and sales great guy to deal with. They shot me a price over the phone said they could probably do better when I drove in I drove 2 hours was... completely satisfied great people to deal with

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Kevin for driving all that way to let us be your car people! We are truly grateful for your business and you generous review.

  • 5.0 out of 5
    January 11, 2018

    Please ignore my one star posting on January 10, 2018 - this WAS AN ERROR, and it should have had an overall 5 Star rating. My apologies to the Mason City... Buick GMC Cadillac dealership . Everyone at this dealership was excellent, from the sales staff to the financial manager. Justin was extremely thorough on walking us through the details of the vehicle and Luke was great on the handling of the financial aspects. It was fast and friendly service and I would definitely recommend you to visit this dealership when considering a vehicle purchase - thanks you very much!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you guys so much for going the extra miles! First to come up here and let us earn your business, then to get that one-star review taken off. Nei...ther were easy! All were so very much appreciated!

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