Reviews

4.3 out of 5 4.3
118 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    April 21, 2018

    I have found this dealership to be a well run, professional organization. My experience involved a cars.com search with a early afternoon trip from a... Rochester suburb to Evans to review a specific used car. A natural issue for anyone trading a used car is perceived vs actual value of the car being traded. This was seamless at Evans. My car had come mechanical issues (at 135,000 miles most cars do) and Evans was fair and reasonable when valuing my trade. That allowed me to focus on the late model low mileage certified Chevrolet that brought me to the dealership. I couldn't find anything wrong! Not with the finance (3.09% APR from their banker vs 4.29% my credit union offered); not with the expedited paperwork; nothing. I'm a fussy quality engineer. Evans matched my attention to detail. No question. I will not hesitate to consider Evans in the future. Of course, the new-to-me late model Malibu has been terrific. This is my fourth Malibu (Impala before that). Great car at a great price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 21, 2018

    Brought my 16 Silverado for an oil change the guy up front stated that they couldn’t do it even though I drove for half hr. I ask for a manager he was... on break until 1pm. I got there at 1130. Nobody there could help me. Im never buying a car from them again.

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    Does not recommend this dealer
    Came in for service or repair
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    Dealer Response

    Sorry for the inconvenience, We were down two technicians due to the flu that day. Our Service Manager was at a doctor?s appointment and another staff... member was at an early lunch so he could cover the normal lunch hour. In addition, as was explained when you arrived, our schedule was completely booked that day with previously made appointments. We are sorry for any inconvenience this may have caused. Please accept our offer for a free oil change at your next oil change interval. Andrew Dryden, Service Manager This service request certainly could have been handled more professionally and for that we are sorry. Let me offer a free service for your troubles. Just give us a call, Thank You.

  • February 1, 2017

    There are not enough superlatives to give credit to Rich Baker, Matt Serio and the rest of the staff at Don Evans Chevy. After feeling cursed trying to... find a new vehicle I finally found exactly what I was searching for here. A pristine 2012 Certified Pre-Owned Equinox LT2. This is a dealership that takes great pride in the vehicles they offer and they are priced fairly. This was the first dealer where I couldn't send them similar listings, priced much better than their selection. Rich was very accommodating in dealing with my trade; making things work when perhaps others would have made things difficult. Matt was very responsive and had everything in order when I got there. The detail team made the car shine in more ways than one. I really just can't say enough good things about this whole process. They made a sometimes stressful experience smooth as silk and I'd happily return there again and again. It was well worth the hour and half drive I took; I'd do double that to do business with them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 15, 2017

    Great job!! Needed running boards and Evans Chevy made it quick and easy!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 6, 2017

    Have been buying vehicles from this dealership since 1998. Always a good experience.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 31, 2016

    Good service experience. Work done in a timely fashion. Will be back.

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    Came in for service or repair
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  • 5.0 out of 5
    December 31, 2016

    Good service experience. Work done in a timely fashion. Will be back.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 7, 2016

    I purchased an Equinox at Evans Chevrolet almost 3 years ago and had a great buying experience. I saved $1000 off the best price that my local dealership... could offer. Recently had a need for some minor body work that was out of the 3 yr/36k mile warranty. My local dealership didn't want anything to do with me, yet Mark at Evans took great care of me. They provided a rental car and mine was ready for pickup in two days as promised. Thank you to Mark and your "Team" for a great experience!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 30, 2016

    Service department is very good, all service work was done properly and in a timely manner. Everyone is friendly and helpful. Great place to buy a car... and/or have service work done.

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 27, 2016

    staff was very helpful and very friendly sales people very friendly

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    Shopped for a new car
    Did make a purchase
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