Reviews
Write a reviewNever returned my email.
Never returned my email. Did not respond at all. Hopefully others have better luck than I did.
Never returned my email.
Never returned my email. Did not respond at all. Hopefully others have better luck than I did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your shopping experience didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of you contacting us based on your user name. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out. mikep@holzwatertown.com. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.
car was sold before i could look at it salesman did call
car was sold before i could look at it salesman did call me and let me know
car was sold before i could look at it salesman did call
car was sold before i could look at it salesman did call me and let me know
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I'm sorry to hear your experience was less than stellar. Please call me so we can discuss your concerns. My direct line is (920)206-7162. - Mike Peal, Sales Manager
Great Dealer!
This was a fabulous experience. I now have a new dealership and a new set of car guys! Thank you for getting me setup with my new Silverado!
Great Dealer!
This was a fabulous experience. I now have a new dealership and a new set of car guys! Thank you for getting me setup with my new Silverado!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tony, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! The Holz Chevrolet Buick GMC Team
Amazing service from entire team
Late review, We bought a Jeep Cherokee Latitude from this dealership this summer. The Salesman Adam, and Service manager were outstanding! Test drive vehicle (unfortunately on a rainy day) didnt hear or discover any issues. Took car home and next day discovered very noisy road noise and undefined noise from front of vehicle. Working with the team to discover the problem althought time consuming was a far more pleasant situation than expected. The entire time the team worked on the issue provided constant interaction, communication and updates. Just wanted to assure the team that I was completely happy and AMAZED that the situation was taken care of professionally. Thank You Gary Gregory
Amazing service from entire team
Late review, We bought a Jeep Cherokee Latitude from this dealership this summer. The Salesman Adam, and Service manager were outstanding! Test drive vehicle (unfortunately on a rainy day) didnt hear or discover any issues. Took car home and next day discovered very noisy road noise and undefined noise from front of vehicle. Working with the team to discover the problem althought time consuming was a far more pleasant situation than expected. The entire time the team worked on the issue provided constant interaction, communication and updates. Just wanted to assure the team that I was completely happy and AMAZED that the situation was taken care of professionally. Thank You Gary Gregory
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. The Holz Chevrolet Buick GMC Team
All together very frustrating experience with their...
All together very frustrating experience with their service department. My husband already did some diagnostic work before taking it in only for them to tell us the issue was what my husband ruled out, low and behold after parts came that wasn’t the issue, but charged us for parts and labor anyway. Go elsewhere and save yourself the headache and $$$.
All together very frustrating experience with their...
All together very frustrating experience with their service department. My husband already did some diagnostic work before taking it in only for them to tell us the issue was what my husband ruled out, low and behold after parts came that wasn’t the issue, but charged us for parts and labor anyway. Go elsewhere and save yourself the headache and $$$.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mrs Sheri Reichart
After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
Mrs Sheri Reichart
After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Holz Cadillac Service - The Best!
We have used this Cadillac dealership to service our Cadillacs for years. This time, we dropped the vehicle off to be serviced the next day . . . however, later that afternoon the phone rang and our car was ready to be picked up - a day early! What impresses me about this dealership is . . . the friendliness of their staff, the cleanliness of their facilities the quality of their repairs - all just top notch!
Holz Cadillac Service - The Best!
We have used this Cadillac dealership to service our Cadillacs for years. This time, we dropped the vehicle off to be serviced the next day . . . however, later that afternoon the phone rang and our car was ready to be picked up - a day early! What impresses me about this dealership is . . . the friendliness of their staff, the cleanliness of their facilities the quality of their repairs - all just top notch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you for your continued patronage and for leaving us this feedback. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. Please let us know if we can ever help you in the future. Best regards, Holz Chevrolet Buick GMC Cadillac Team
Salesman
Just want to comment on the outstanding effort & style of salesman Mike Pehl. Spends whatever time & effort needed to make things happen. This is a late review as I leased a 2015 LTZ Equinox. Just wanted to him an atta boy. Thanks again Mike.
Salesman
Just want to comment on the outstanding effort & style of salesman Mike Pehl. Spends whatever time & effort needed to make things happen. This is a late review as I leased a 2015 LTZ Equinox. Just wanted to him an atta boy. Thanks again Mike.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vehicle Service
The Holz team made the process from initial call to pick up smooth and easy. Customer satisfaction is a priority from my experience.
Vehicle Service
The Holz team made the process from initial call to pick up smooth and easy. Customer satisfaction is a priority from my experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Service was performed on a timely basis. The staff was friendly and pleasant. All my questions were answered. Fair honest staff.
Great service
Service was performed on a timely basis. The staff was friendly and pleasant. All my questions were answered. Fair honest staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase