Suburban Ford of Sterling Heights

New 866-585-1698 Dealer Website
Used 888-410-7865 Email Dealer
Service 888-498-6344

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Reviews

Average Ratings

4.8
1423 lifetime reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.com
  • Looked out for my best interest

    I was looking to possibly get a different vehicle that met more of my needs than the current one I have. I was greeted right away and although my...

    Dealer Response

    Thank you for shopping with us and for the the wonderful feedback! We strive to make sure our customers are well informed, comfortable, and confid...


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    I was looking to possibly get a different vehicle that met more of my needs than the current one I have. I was greeted right away and although my sales specialist was with another customer, I waited no longer than 15 minutes, with a complimentary beverage in hand. My sales specialist went over my needs and showed me available options and incentives. However, my current vehicle trade-in wasn't in MY best interest at the time and he clearly explained that. It wasn't about a commission, it was about making my situation work. My sales specialist was BEYOND professional and very educated with all questions asked. I wish I would have gone to this dealership before my last car purchase:(

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
    Dealer Response

    Thank you for shopping with us and for the the wonderful feedback! We strive to make sure our customers are well informed, comfortable, and confident in every interaction with us. Although we weren't able to get you into a vehicle this time, we will continue to work with you until we've satisfied your vehicle needs.


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  • They were cool.

    So the salesman was cool, I believe his name was Brad. They got the process finished. The financing lady was really helpful too.


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    So the salesman was cool, I believe his name was Brad. They got the process finished. The financing lady was really helpful too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Salesman

    Mandy is the best you have at Suburban Ford. The day that I came to pick up my car she had two other customers. She waited on all of us and had me...


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    Mandy is the best you have at Suburban Ford. The day that I came to pick up my car she had two other customers. She waited on all of us and had me out of the building and in my new car within 1 hour. Mandy you are the best and we thank God for your gift in customer service. Keep up the good work. ROB G.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Not my first car with Mike Smitley and as always a very smooth and professional meeting. I would definitely refer him to people I know. Thanks aga...


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    Not my first car with Mike Smitley and as always a very smooth and professional meeting. I would definitely refer him to people I know. Thanks again Mike

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome experience!
    March 25, 2017

    I will absolutely recommend Antonio to everyone I know! My experience with him was not like ANY other I have had with a salesman at a dealership! ...


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    I will absolutely recommend Antonio to everyone I know! My experience with him was not like ANY other I have had with a salesman at a dealership! Everything I wanted in my Escape, is exactly what I got! He was straightforward in what he could do for me and was truly looking out for me as his customer! He sat in the car with me, explained all it's features, along with the Ford phone app! Was sure I knew it all before driving away! Full tank of gas and even lunch from the Cafe while I waited!!

    Does recommend this dealer

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  • Loved my salesman!
    March 25, 2017

    Loved my sales man!! Antonio Vultaggio was very thorough. Halked me threw my first purchase and made me feel very comfortable. I would recommend h...


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    Loved my sales man!! Antonio Vultaggio was very thorough. Halked me threw my first purchase and made me feel very comfortable. I would recommend him to anyone!

    Does recommend this dealer

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  • Great Experience
    March 23, 2017

    Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole proces...


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    Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole process of leasing a Ford Escape went so smoothly. He was very kind and I would definitely be happy to recommend him and this dealership to anyone. Being treated so nicely by everyone there meant a lot to me as my husband passed away recently.

    Does recommend this dealer

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  • Excellent leasing experience!

    I highly recommend Suburban Ford of Sterling Heights. I've leased from them for about 10 years. My salesperson, Rich Kramer was excellent and I ...


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    I highly recommend Suburban Ford of Sterling Heights. I've leased from them for about 10 years. My salesperson, Rich Kramer was excellent and I really appreciate all of the time and effort that he spent on my lease arrangement. Additionally, the other dealership employees were enthusiastic and very pleasant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience from Antonio Vultaggio!

    Antonio was extremely patient with me, answered all my questions clearly and made me feel like I was part of the suburban family. It was my first ...


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    Antonio was extremely patient with me, answered all my questions clearly and made me feel like I was part of the suburban family. It was my first time leasing a vehicle so I had a lot of questions and was very nervous, but Antionio and his assistant, Josie made me feel relaxed and eased me through the process

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • used truck

    I found both the dealership and salesman easy to work with


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    I found both the dealership and salesman easy to work with

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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