Suburban Ford of Sterling Heights

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Used 888-410-7865 Email Dealer
Service 888-498-6344

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Reviews

Average Ratings

4.8
1418 lifetime reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.com
  • Looked out for my best interest

    I was looking to possibly get a different vehicle that met more of my needs than the current one I have. I was greeted right away and although my...

    Dealer Response

    Thank you for shopping with us and for the the wonderful feedback! We strive to make sure our customers are well informed, comfortable, and confid...


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    I was looking to possibly get a different vehicle that met more of my needs than the current one I have. I was greeted right away and although my sales specialist was with another customer, I waited no longer than 15 minutes, with a complimentary beverage in hand. My sales specialist went over my needs and showed me available options and incentives. However, my current vehicle trade-in wasn't in MY best interest at the time and he clearly explained that. It wasn't about a commission, it was about making my situation work. My sales specialist was BEYOND professional and very educated with all questions asked. I wish I would have gone to this dealership before my last car purchase:(

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
    Dealer Response

    Thank you for shopping with us and for the the wonderful feedback! We strive to make sure our customers are well informed, comfortable, and confident in every interaction with us. Although we weren't able to get you into a vehicle this time, we will continue to work with you until we've satisfied your vehicle needs.


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  • Great Experience
    March 23, 2017

    Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole proces...


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    Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole process of leasing a Ford Escape went so smoothly. He was very kind and I would definitely be happy to recommend him and this dealership to anyone. Being treated so nicely by everyone there meant a lot to me as my husband passed away recently.

    Does recommend this dealer

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  • Excellent leasing experience!

    I highly recommend Suburban Ford of Sterling Heights. I've leased from them for about 10 years. My salesperson, Rich Kramer was excellent and I ...


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    I highly recommend Suburban Ford of Sterling Heights. I've leased from them for about 10 years. My salesperson, Rich Kramer was excellent and I really appreciate all of the time and effort that he spent on my lease arrangement. Additionally, the other dealership employees were enthusiastic and very pleasant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience from Antonio Vultaggio!

    Antonio was extremely patient with me, answered all my questions clearly and made me feel like I was part of the suburban family. It was my first ...


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    Antonio was extremely patient with me, answered all my questions clearly and made me feel like I was part of the suburban family. It was my first time leasing a vehicle so I had a lot of questions and was very nervous, but Antionio and his assistant, Josie made me feel relaxed and eased me through the process

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • used truck

    I found both the dealership and salesman easy to work with


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    I found both the dealership and salesman easy to work with

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Salesman Ever!!!!!
    March 22, 2017

    Terry Lange was so professional and polite the minute I walked in the door. He made me feel very comfortable and at ease. I told him how much I wa...


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    Terry Lange was so professional and polite the minute I walked in the door. He made me feel very comfortable and at ease. I told him how much I was willing to put down and what type of car I was looking for and he made sure I got the perfect vehicle. He was so nice and understanding. All the staff there was so friendly and helpful. Made me feel welcomed!! I would most definitely recommend anyone to Terry Lange and to Surburban Ford. Thank you so much!!

    Does recommend this dealer

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  • Amazing service and would shop here again!
    March 22, 2017

    John Halsey helped me trade in my car and get into a new(to me) Jetta. He was very helpful and personal which made me feel super comfortable throu...


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    John Halsey helped me trade in my car and get into a new(to me) Jetta. He was very helpful and personal which made me feel super comfortable throughout the whole process. I had always bought my car private party because I was afraid to deal with the dealerships but the car I got was a great price and John really helped me out me out! With the good help from John, I will for sure come back for my next car!

    Does recommend this dealer

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  • Great experience

    I've bought two cars from suburban, I definitely plan on a third. The sales & finance staff are super cool & not pushy in any way. They've worked ...

    Dealer Response

    Joe, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving yo...


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    I've bought two cars from suburban, I definitely plan on a third. The sales & finance staff are super cool & not pushy in any way. They've worked hard to satisfy my needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!


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  • Mike LaRose is a top professional
    March 22, 2017

    Mike LaRose gave 120% and made my deal happen. I would highly recommend Mike to anyone. Everyone working at this dealer was great ...


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    Mike LaRose gave 120% and made my deal happen. I would highly recommend Mike to anyone. Everyone working at this dealer was great ranger Nick

    Does recommend this dealer

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  • John Halsey was amazing
    March 21, 2017

    Tremendous customer service, John was able to meet our needs. This is our 3rd car from Suburban, and will not be the last! I would recommend cal...


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    Tremendous customer service, John was able to meet our needs. This is our 3rd car from Suburban, and will not be the last! I would recommend calling on John for your next automobile purchase. Thanks again John, AMAZING! Jim Saelens in Service did a great job with getting me in and out; in a timely manner. The Adams, Pinckney Michigan

    Does recommend this dealer

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