Great Lakes Ford of Muskegon

Reviews

4.9 out of 5 4.9
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 29, 2018

    The technician was very professional, friendly, thorough and quick.

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  • 5.0 out of 5
    November 15, 2017

    Great dealership top to bottom. Friendly helpful people that care about you and your experience

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    Shopped for a new car
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  • 5.0 out of 5
    November 14, 2017

    Very happy with the customer service I received! Everything was done in a timely manner. I was overall extremely satisfied with my experience!

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    November 7, 2017

    Had bad weather on the day I was there, so luckily, was no one there. Didn't have the usual 30+ minutes of waiting, just for an oil change, for a change!... I love their service, but hate how slow they are most of the time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We hope your oil change was completed to your satisfaction, Fred! Thanks again for your business! Take care!

  • 5.0 out of 5
    November 6, 2017

    Great place to deal with, I have bought 4 vehicles from Great Lakes Ford and have been satisfied with everyone of them. Now on my last F150 I bought I... felt like I got the bait and switch. One sales person sold me the truck and I added a tonneau cover and running boards to my deal. Them I go to pick it up and he was not there and had to deal with another sakes person. The truck had no running boards and no tonneau cover. She called the other sales person and he said they have to charge me for that stuff. Well I was not happy should have cancelled that sale but I did not. I will use that sale person anymore.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 4, 2017

    We had a very pleasant experience with Great Lakes Ford. We worked with Matt Kahlo, first talking by phone, then trying out a Ford Escape based on our... conversation. Matt matched us very well with the right car and no hassles or surprises at closing the deal. Very happy with our new car!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 26, 2017

    Since my first buying experience at Great Lakes Ford Lincoln, I have been absolutely satisfied with no hassle warranty repairs, regular services and overall... treatment received from everyone when I go there. I couldn't imagine buying anyplace else.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 26, 2017

    Matt is a good salesman. this is my 3rd vehicle from him

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gene, we're happy you had a good sales experience with Matt. Please don't hesitate to reach out if there's anything additional we can do for you!

  • 5.0 out of 5
    October 25, 2017

    Matt took his time to understand our needs and desires, he delivered all the options that met our criteria. As our criteria evolved based on addition options... and price points he accomadated all of our upgrades and matched them with our budget. We couldn't be happier with the sales experience. Would highly recommend Great Lakes Ford and without a doubt working with Matthew Kahlo.

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    Shopped for a new car
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  • 5.0 out of 5
    October 24, 2017

    Fast, efficient, and complete. Your price on oil changes is very competitive.

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