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Reviews

Average Ratings

5.0
15 lifetime reviews.
  • Welcoming, friendly and professional staff

    Went here to check out one of their used cars. Very welcoming, friendly and professional staff. Immediately came out and greeted me with the keys ...


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    Went here to check out one of their used cars. Very welcoming, friendly and professional staff. Immediately came out and greeted me with the keys to the car I was looking at on the lot. Car was clean and had been maintained. After driving the car the salesman wasn't pushy with me as I was still going to check out a few other cars at other dealers. Would recommend this dealer and staff as they are professional, personable and make you feel at home apposed to feeling like all they're after is your money. Ended up not buying here because the car was not equipped with the options I was looking for, but I would definitely go back!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent Everything

    I just wanted to send you a note thanking you and your service department for their stellar service. I purchased a pre-owned car in Massachusetts ...


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    I just wanted to send you a note thanking you and your service department for their stellar service. I purchased a pre-owned car in Massachusetts in February only because it was exactly what I had been looking for but would rather have bought it from you of course. I brought this to YOUR service dept. because I was having a nagging issue with the steering and they were more than happy to help me solve the issue with the car. Never once did they seem disinterested or put off with the issue because I didn't buy the car from your dealership. They actually did research into the unusual problem and made calls to others to see if they had ever experienced or seen this problem. This truly is the best sales and service company around. Ron and Mark, thank you for all of your help with ALL of my cars. You guys are the best and I, as well as my family and friends appreciate what you do for us. Keep up the great work. Please thank your crew as well. It's everyone there that makes you what you are. Also, congratulations on your Cappies win for Best Service Dept. and Best Used Car Sales. How could anyone choose anyone but you!!! Thanks a million, Mike Faretra

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Our best car purchase experience ever!

    We are residents of Lewiston, Maine who were in the market to purchase a used, late model Buick Regal. We wanted either the Premier ! or !! mode...


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    We are residents of Lewiston, Maine who were in the market to purchase a used, late model Buick Regal. We wanted either the Premier ! or !! model with AWD. This particular car is not easy to find but we were happy to see that Carlson's had a 2014 with exactly the options we wanted AND it was in red, our preferred color. Although Carlson's is over a two hour drive, we felt it was worth it to travel to Concord, NH to see it after reading the glowing reviews about this dealership. The car was perfect in every way and was detailed so meticulously that it looked like an out-of-the-showroom vehicle. Mike, our salesperson, was friendly and informative. He knew the details of this car and provided us with answers to all questions. Mike demonstrated just the right qualities that we appreciate in a salesperson, neither being aggressive or in a hurry to get us to decide. We began the negotiating, and as someone who has never like that process in any form, I admit I became a little exasperated and feel badly about it. To Mike's credit, he maintained his friendly demeanor and in the end we felt that both parties got a very good deal. He found us an amazing loan and an unexpected LOW rate. Surprisingly, the car, which I thought was immaculate, was detailed AGAIN, and I was able to drive home my beautiful "new" Buick Regal. Our experience here at Carlson's exceeded our expectations. It was a pleasure not to have the salesperson urge you to "rate them highly" on the survey that always comes after the sale. There was no "finance guy" pressure either. Mike deftly handled all aspects of the sale. What a relief! He has since followed up with us to see if we are satisfied with our purchase and offered assistance with the vehicle's operation if we needed it. Hands down, this has been the best car purchase experience and we feel qualified to say that since we trade in our two cars every year or two. You can be sure that Carlson's Motor Sales will be first and foremost when we are looking for our next vehicle. Job well done Mike!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Not one but two!

    My wife and I both bought vehicles within a matter of days from Rich Labrie and the terrific folks at Carlson's Motor Sales. We have had our veh...


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    My wife and I both bought vehicles within a matter of days from Rich Labrie and the terrific folks at Carlson's Motor Sales. We have had our vehicles serviced there for years and appreciate the local, honest, family owned atmosphere. We are thrilled with our purchases and would recommend to anyone considering the purchase of a like new used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best car buying experience EVER!

    First of all , they have a nice selection of pre-owned low mileage vehicles. I had been looking from a distance at the GMC Terrain and like the st...


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    First of all , they have a nice selection of pre-owned low mileage vehicles. I had been looking from a distance at the GMC Terrain and like the styling and options. I hadn't test driven one til I spotted one at Carlson. I went in, was greeted warmly by Michael, and he was the only one there at the time so he gave me the keys to go for a test drive. I liked the vehicle alot, but needed to think about it. He was not pushy in the least. He pinged me 2 days later and I was actually on my way to go see the him. I took it for another test drive, had concerns about the pulsing brakes, he said they would address it. I bought the car, by the way, it was immaculate inside and out, was priced fairly and they took my car in trade. The whole process only took about 1 1/2 hrs including applying for financing. I am very happy with my experience, they actually replaced the rear brakes and have been super helpful with questions I had on the vehicle ( first vehicle with screen where radio, nav, back up camera- all new to me). Oh and I couldn't reach the tailgate when open so they purchased a strap and mounted it for me! The best customer service going! Highly recommend!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best car buying experience I ever had!

    I went up to look at a used truck at Carlson's and 3 hours later I was driving it home. They are very down to earth non-pushy sales and staff who ...


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    I went up to look at a used truck at Carlson's and 3 hours later I was driving it home. They are very down to earth non-pushy sales and staff who got all the paperwork and car insurance done fast. They don't just sell you the car they will also do trade-ins and financing on the spot. I just couldn't belive how easy it was doing business with them. I will definately recommend them to people and will be seeing them again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    My salesman Michael was very helpful with financing me with plan that fit my budget. There was a problem with the brakes when I test drove my vehi...


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    My salesman Michael was very helpful with financing me with plan that fit my budget. There was a problem with the brakes when I test drove my vehicle and they fixed it right away. I love my vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic and Quick Experience

    I bought my first van with Carlson's, and it was such an enjoyable car buying experience! I worked with Michael Williams, and he was super helpful...


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    I bought my first van with Carlson's, and it was such an enjoyable car buying experience! I worked with Michael Williams, and he was super helpful and easy to work with. They are straight forward about pricing with no games. And since I got a great deal on my vehicle, I didn't feel like I even had to negotiate. I would highly recommend Carlson's and Mr. Williams!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Car Buying Experience

    I went to Carlson's after finding the car I wanted on Cars.com. I met Jeff, my salesman as soon as I walked in the door and he could not have been...


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    I went to Carlson's after finding the car I wanted on Cars.com. I met Jeff, my salesman as soon as I walked in the door and he could not have been nicer. His laid back and informative disposition made me feel like he was there to help me buy a car, not sell me one. The sales manager Mike was the same way, knowledgeable and helpful, especially when running through the numbers at the end. They even had coloring books and puzzles for my three young children to play with while my wife and I took turns test driving. I highly recommend reaching out to them when you are looking for your next car, I know that we will!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Honest inspections

    I've gotten my inspections done at Carlson's for several years. They've never recommended an unneeded repair. They're honest with their assessment...


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    I've gotten my inspections done at Carlson's for several years. They've never recommended an unneeded repair. They're honest with their assessment of what the car really needs and give me good feedback to help me decide what to do. If you do need repairs they don't pressure you to have them done there. Service reps are very easy to deal with, friendly, respectful. My car is nothing fancy but they've never treated me like I was unimportant. Highly recommend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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