Reviews
Write a reviewMy hero!
Had to bring my car here in an emergency. They were able to fix my brakes same day and for a great price. Everyone here was very friendly- especially Brenda in service. Work was completed to my high standard!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Disappointed
I've been doing business with Carlson's for years. This last visit was very disappointing for many reasons. Not like they were in past. I won't be back
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly, quick and honest sales team
Rich LaBrie in sales was a gentleman and class act throughout the sales process. I did not feel like I was being gamed or played like is so often the case in car sales. Rich exuded trustworthiness and he even filled the tank of gas before I picked up my new to me Jeep. Very nice people who have been in the industry since 1937. There’s a reason they have lasted this long and I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Two cars and hoping for a third!
Two years ago (I think?) we bought a used Jetta Wagon and about a year ago we bought a used Audi Q3. Everyone there acts like you are an old friend or a relative. They are honest, kind and helpful. After the Jetta was such a hit for our family, we went back and bought the Audi which is such a great car. We need another car in the coming months and I know that I can reach out, they will be on the lookout for the right car and I will be able to go through the process pain free! Oh, and the service department is great, friendly and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing experience
Richard and Holly were outstanding in helping me find the perfect car. They were conscientious and kind throughout the process. Definitely a top-notch company who cares for their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic service!!
I had a fantastic experience from start to finish with Carlson’s. They were knowledgeable and honest! They worked hard on my behalf and got me into the vehicle I wanted at a better rate and payment than I had anticipated with extras (heated seats and a great extended warranty). I would recommend them to family and friends. Hands down best car buying experience I’ve ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had hoped for a call back...
I've been doing business with Carlson's for well over 35 years now. I've bought several vehicles from them and have repairs done there because I trust them with my vehicle. All staff have been respectful and welcoming each time I'm there. This experience though was a little different. I was shown all the features of the vehicle, test drove it and then we sat to discuss the purchase. I was disappointed that we weren't able to come to a deal after all the years of buying there. I thought after a few days that I'd hear from them to discuss new numbers, perhaps close a sale. I will continue to do business with them, as I know them, trust them and support them as they've treated me as a valued customer all these years. I've recommended Carlson's to friends over the years. trusting Carlson's to give them the same quality service I've received.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
The best place that I have ever serviced at!
I have been coming here for almost 2 years. Never have I found a place so honest, and the quality of the work can't be beat. Everyone there is friendly, professional and very welcoming. I'll never go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service
john treated me and my car like they were his own personal famlies car and the work was perfect. i recommend this service department for anybody who wants honest and fair treatment
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vacation Saved
Carlson's Motor Sales saved my vacation. My vehicle broke down with a faulty alternator. Without any hesitation my car was brought in the shop, repaired and I was back on the road. Thank you to an incredible service team !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
