1st, They sold me a flood vehicle with a clean car fox. 2nd, The truck was having new brakes /rotors and Two days later my tire almost fell off and caused... $500 worth of damage and they blamed me for it and refused to pay any damages. 3rd, I negotiated a warranty that I could afford and they changed it at the point of sale. If I didn't need a truck asap I would have walked away, I regret going there, don't make the same mistake I did.
I will be back to lease a new vehicle real soon. Nick Jones is the best salesman. I followed him from Imlay, Tubbs to Marlette.
Great experience at Marlette Chrysler. No high pressure sales and the price was the best around. By far!
Terrible customer service. I bought a vehicle from here like 5 months ago and I can’t get anywhere with these people. They told me they’d pay for repairs... that were existing when I bought the vehicle. Then told me the check was shipped, a week later they told me it wasn’t shipped and they’d get right on it, it’s been over a week and I can’t get ahold of anyone. I’ve been on the phone for countless hours and never get anywhere. They’ve lied to me on multiple occasions. I don’t know how they’re even in business. I’m not one to go online and talk down on places but if anyone is out there reading this, even if this place has a lower price don’t buy a vehicle from here. I cannot believe the terrible service I’ve been given from many of the staff members here for months on end. Just them owing me money is one thing, the list goes on and on. I’ve been pushed around so many times by this place I can’t even keep track of all what they’ve done to make me furious. Told me I had a bumper to bumper warranty at the time I purchased the vehicle, now my warranty hardly covers much of anything. I’ve put 1000s into the vehicle in repairs that should’ve been covered and they tell me they didn’t say bumper to bumper when they did. Lied to me about the condition of the vehicle knowing I was coming from many hours away to look at it so I’d be more likely to buy. Unfortunately I fell for it and bought it mainly due to the “bumper to bumper” now I’m deep underwater with my vehicle and new problems are showing up that I cannot afford and I can’t have anyone ever return my calls even when they promise me they will. I can go on and on about crap they’ve put me through. The amount of time I’ve spent online giving bad reviews on this place is crazy but i want to save anyone from going through this. I’ll stop here. Don’t go here.
Very low pressure and down to earth dealership. Great selection of trucks, were able to beat my credit unions rate, and salesman was top notch. Would definitely... recommend!
I took my vehicle in for electrical work (referred to them by a trusted mechanic), they told me nothing was wrong with the electrical. It was my transmission... that needed work. Once we replaced the transmission, they said “oh. Now that we’ve done the transmission, it actually DOES need electrical work.” So then they charged me for both jobs!! After they explicitly stated that it did not need electrical work. I will never take my business there again! All to make a dollar.
The car wouldn't start. Vehicle had major rust everywhere . We drove an 1.5 hours to see this car.
I had a great experience here when buying my used Ram. They had the best selection of heavy duty trucks around. Wayne and Mike did an excellent job helping... me out and just went above and beyond my expectations. I'd would suggest this place to anyone who asks.
What a wonderful team. Employees that go above and beyond. Many thanks to Wayne for making this a wonderful purchase. Dennis Bugg what a great sales... associate. Would come back to this dealer anytime. Many thanks to all the wonderful employees of Marlette Chrysler..
Mike was very helpful through everything I asked, all the staff that helped really seemed to car about the customer. That is something really hard to find... and the best part is they work with price and financing in any way possible