Marlette Chrysler Dodge Jeep RAM

Reviews

3.6
(18 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

HORRIBLE PEOPLE WHO WANT A CHECK

DO NOT BUY FROM THIS DEALER! They knew I was young and my first time buying a car on my own and they absolutely squeezed me for every dime they could promising me a fake warranty so I gave them an additional 2500 than what the truck was originally priced. I signed the papers and got my insurance and they told me I had to “wait till the payment went through” then I realized 4 days after signing it and finally picking it up that the miles were over 500 than what I signed for so they must’ve used the truck after I signed on it!! NO BS!! I couldn’t do anything tho cuz the date was 4 days prior to me getting the truck! Wouldn’t recommend to my worst enemy the most crooked business I’ve ever encountered STEER CLEAR

1.0

Didn’t disclaim truck came from Canada/ no warrant

Bought a 2018 Dodge Ram eco boast diesel, after having it and had emissions problem, found out truck came from Canada and had no factory warranty and the big dollar extended warranty finance manager sold me doesn’t cover emissions also, called Markael 4 times and will not return calls! Don’t use them and anything to do with Joe Richi dealerships!

1.0

I'll never go back

1st, They sold me a flood vehicle with a clean car fox. 2nd, The truck was having new brakes /rotors and Two days later my tire almost fell off and caused $500 worth of damage and they blamed me for it and refused to pay any damages. 3rd, I negotiated a warranty that I could afford and they changed it at the point of sale. If I didn't need a truck asap I would have walked away, I regret going there, don't make the same mistake I did.

5.0

Needed a recall fixed. Great service will be back.

I will be back to lease a new vehicle real soon. Nick Jones is the best salesman. I followed him from Imlay, Tubbs to Marlette.

2.3

Can’t get much worse.

Terrible customer service. I bought a vehicle from here like 5 months ago and I can’t get anywhere with these people. They told me they’d pay for repairs that were existing when I bought the vehicle. Then told me the check was shipped, a week later they told me it wasn’t shipped and they’d get right on it, it’s been over a week and I can’t get ahold of anyone. I’ve been on the phone for countless hours and never get anywhere. They’ve lied to me on multiple occasions. I don’t know how they’re even in business. I’m not one to go online and talk down on places but if anyone is out there reading this, even if this place has a lower price don’t buy a vehicle from here. I cannot believe the terrible service I’ve been given from many of the staff members here for months on end. Just them owing me money is one thing, the list goes on and on. I’ve been pushed around so many times by this place I can’t even keep track of all what they’ve done to make me furious. Told me I had a bumper to bumper warranty at the time I purchased the vehicle, now my warranty hardly covers much of anything. I’ve put 1000s into the vehicle in repairs that should’ve been covered and they tell me they didn’t say bumper to bumper when they did. Lied to me about the condition of the vehicle knowing I was coming from many hours away to look at it so I’d be more likely to buy. Unfortunately I fell for it and bought it mainly due to the “bumper to bumper” now I’m deep underwater with my vehicle and new problems are showing up that I cannot afford and I can’t have anyone ever return my calls even when they promise me they will. I can go on and on about crap they’ve put me through. The amount of time I’ve spent online giving bad reviews on this place is crazy but i want to save anyone from going through this. I’ll stop here. Don’t go here.

5.0

Awesome team and great selection of trucks

Very low pressure and down to earth dealership. Great selection of trucks, were able to beat my credit unions rate, and salesman was top notch. Would definitely recommend!

1.0

All to make a dollar

I took my vehicle in for electrical work (referred to them by a trusted mechanic), they told me nothing was wrong with the electrical. It was my transmission that needed work. Once we replaced the transmission, they said ?oh. Now that we?ve done the transmission, it actually DOES need electrical work.? So then they charged me for both jobs!! After they explicitly stated that it did not need electrical work. I will never take my business there again! All to make a dollar.

5.0

Very Happy

Great experience at Marlette Chrysler. No high pressure sales and the price was the best around. By far!

1.0

Lloking for a used car

The car wouldn't start. Vehicle had major rust everywhere . We drove an 1.5 hours to see this car.

5.0

Rufus Johnson

I had a great experience here when buying my used Ram. They had the best selection of heavy duty trucks around. Wayne and Mike did an excellent job helping me out and just went above and beyond my expectations. I'd would suggest this place to anyone who asks.

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