[{"id":63840,"personPtyId":38124314,"firstName":"Laurie","lastName":"Moses","titleText":"Sales Consultant","shortBioText":"Laurie has been with Suburban Ford of Waterford for many years and knows how to take care of her customers! She has a commitment to them that is second to none! During her spare time, she enjoys her family, dogs, and her five horses. Laurie recently participated in Jimmy Fallon's Fingers on a 4x4 competition on the Tonight Show.","emailTxt":"lmoses@suburbancollection.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":63,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/431f74b5725a.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"852076800","industryStartDtUtc":"852076800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476610,"personPtyId":37944039,"firstName":"Ed","lastName":"Rogin","titleText":"Sales Consultant","emailTxt":"erogin@suburbancollection.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/f129688b1ae0.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":204220,"firstName":"David","lastName":"Deckard","titleText":"Service Advisor","emailTxt":"ddeckard@suburbancollection.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/7fe3a0ec9bf5.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":476605,"personPtyId":37943191,"firstName":"Mike","lastName":"Barker","titleText":"Business Manager","emailTxt":"mbarker@suburbancollection.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/16aac1dddb54.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":169943,"personPtyId":34427940,"firstName":"Keely","lastName":"Rodrigues","titleText":"Guest Services","emailTxt":"krodrigues@suburbancollection.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/b7b54acf0471.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":204219,"personPtyId":35073289,"firstName":"Nathan","lastName":"Bolton","titleText":"Asst. Service Manager","shortBioText":"Nathan has been with Suburban for over 20 years and is the customer relations manager as well as the assistant service manager. Nathan is also a level 3 Master Certified service consultant.","emailTxt":"nbolton@suburbancollection.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/3916781318f2.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":33750,"firstName":"George","lastName":"Anast","titleText":"Sales Consultant","shortBioText":"George has been at Suburban Ford of Waterford selling new & pre-owned vehicles for over 20 years! Professionalism and great customer service are his top priority and the reason he has been a top producer for Ford Motor Company and the Suburban Collection. George has been awarded multiple times for his level of service to his customers.","emailTxt":"ganast@suburbancollection.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/be2f67b83b97.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":230088,"personPtyId":36942945,"firstName":"John","lastName":"Duley","titleText":"Sales Manager","shortBioText":"John is our New Car Sales Manager","emailTxt":"jduley@suburbancollection.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/e1ca7625719a.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"928195200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":476604,"firstName":"Liam","lastName":"Tuohy","titleText":"Sales Manager","shortBioText":"I'm a proud father of two beautiful girls, a crossfit athlete and I love to do anything outdoors with my friends and family. My goal here at Suburban Ford of Waterford is to provide a world class buying experience for all of our customers! I'm passionate about helping people achieve their goals, helping to solve their transportation needs or whatever their situation requires. Please allow me the opportunity to earn your business today, thank you!","emailTxt":"ltuohy@suburbancollection.com","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/341c78d18750.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1064966400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":18485,"personPtyId":34410800,"firstName":"John","lastName":"Vitale","titleText":"Service Manager","emailTxt":"jvitale@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/9ceb05058c7a.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":339965,"personPtyId":34419642,"firstName":"Bill","lastName":"Sommer","titleText":"Sales Consultant","shortBioText":"I LOVE what I do. I tell people I am a financial adviser and marriage counselor as well as a car salesman. Buying a vehicle is a big deal and I like to make sure my customers makes the best decision for them. After 25 years in management and sales, I know how to treat my clients the way they deserve. It's not about selling a vehicle, it's about building a friendship.","emailTxt":"bsommer@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/cfa0b15b7ab2.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1362096000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":135361,"firstName":"Lou","lastName":"Stoll","titleText":"Sales Consultant","emailTxt":"lstoll@suburbancollection.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/d3883b8e85ac.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":627985,"personPtyId":34414833,"firstName":"Jeff","lastName":"Huvaere","titleText":"Retail Operations Manager","emailTxt":"jhuvaere@suburbancollection.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/f1c6c9706618.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1577836800","industryStartDtUtc":"959817600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":33986,"personPtyId":37930176,"firstName":"Norm","lastName":"Stern","titleText":"Commercial Sales","shortBioText":"As one of our Commercial Sales Specialists, Norm has been in auto sales for almost 30 years. He has had detailed experience in every aspect of a dealership from Financing to Customer Accounts to Sales. Customer service is his top priority, as he has won multiple awards for it. \r\n\r\nNorm thoroughly enjoys golf during non-business hours, as well as other sports activities. He is deeply involved at his church. \r\n\r\nNorm can facilitate any Commercial or Large Truck orders.","emailTxt":"nstern@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/f80327d1c9b1.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1030838400","industryStartDtUtc":"539136000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":33751,"personPtyId":35801479,"firstName":"Tom","lastName":"Tatu","titleText":"Sales Consultant","emailTxt":"ttatu@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/8055fff513d2.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"694224000","industryStartDtUtc":"107740800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":34467,"firstName":"Kevin","lastName":"Kobak","titleText":"Sales Consultant","shortBioText":"My passion and purpose is to create a buying experience like you've never had before. My years of experience give me the capability to put together the perfect deal for you or your loved ones. Please allow me the chance to work for you!","emailTxt":"kkobak@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/5774837f85fc.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1170288000","industryStartDtUtc":"667785600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":63842,"personPtyId":37929294,"firstName":"Sam","lastName":"West","titleText":"Sales Consultant","shortBioText":"I've been selling Ford vehicles for over 25 years and still love this business. My customers are my family and I treat them as such. Give me an opportunity and I'll make you part of mine and the Suburban Ford of Waterford family.","emailTxt":"swest@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/6bf046854342.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"993945600","industryStartDtUtc":"746841600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":33789,"firstName":"Dana \"D.J.\"","lastName":"Waxler","titleText":"Commercial Sales","shortBioText":"All though Dana is the Commercial Truck Manager here at Suburban Ford of Waterford, he specializes in all your vehicle needs whether it\u001as a new or pre-owned vehicle, a commercial vehicle or a new lease. He has been in the business for the past 11 years. He is Master Certified in Both Commercial Truck Sales and Master Certified as the Commercial Account Manager here at the dealership.\r\n\r\nOutside of the daily grind he is an avid outdoors man and enjoys hunting, fishing, rock-crawling and off-road racing. If you are in the market for a new or pre-owned vehicle, he would love the opportunity to earn your business. Contact him today to experience a whole new way to purchase a vehicle!","emailTxt":"dwaxler@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/83bdaaaec063.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":255599,"personPtyId":35832274,"firstName":"Trevor","lastName":"Wortman","titleText":"Sales Consultant","emailTxt":"twortman@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/10f3f5cf0676.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":427264,"personPtyId":37936901,"firstName":"Jerry","lastName":"Kraft","titleText":"Sales Consultant","emailTxt":"Jkraft@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/52fbd2d4b736.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478875,"personPtyId":37308427,"firstName":"Justin","lastName":"Hare","titleText":"Service Advisor","emailTxt":"jhare@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/13c35b33ea49.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":427898,"personPtyId":34422273,"firstName":"Shay","lastName":"Thomas","titleText":"Sales Consultant","shortBioText":"Hello, my name is Shay Thomas. I been a sales consultant here at Suburban Ford of Waterford for the last 5 years. I am very passionate about giving my customers excellent customer services. At my desk my customers become friends. I focus on 'Building trusting and confident relationships'. Thank you for choosing Suburban Ford of Waterford. From your first car, to your dream car, and everything in between. See You Soon!","emailTxt":"sthomas2@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/0902b17d9db6.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1427846400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":613341,"firstName":"Karen","lastName":"Cottrill","titleText":"Service Consultant","emailTxt":"kcottrill@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/ba0ecd43e60f.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1564617600","industryStartDtUtc":"859852800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":476609,"firstName":"Joe","lastName":"Mellinger","titleText":"Sales Consultant","shortBioText":"I have been selling Fords for 8 years, I am a product specialist with wide product knowledge and technical knowledge. You will get a great product overview when you buy or lease a car from me as well as professional customer handling.","emailTxt":"jmellinger@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/fe27a117fbf3.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1296518400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":612082,"firstName":"Mark","lastName":"Hollars","titleText":"Sales Consultant","emailTxt":"mhollars@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/5592117e290f.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":374435,"personPtyId":38393910,"firstName":"Mark","lastName":"Rydman","titleText":"Warranty & Rental","emailTxt":"mrydman@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/5028c1fe1207.jpg","drDealerId":13281,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"1367366400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":548020,"personPtyId":50536398,"firstName":"Roger","lastName":"Raak","titleText":"Collision Center","emailTxt":"rraak@suburbancollection.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13281/employees/07c153f50603.jpg","drDealerId":13281,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":648049,"firstName":"Brooke","lastName":"Faught","titleText":"Sales & Leasing 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Suburban Ford of Waterford

4.2 out of 5 4.2
Rectangle 48
Sales
Service 7:00 AM - 4:00 PM

Suburban Ford of Waterford Hours

Sales

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

Sunday

Closed

Service

Monday

7:00 AM - 4:00 PM

Tuesday

7:00 AM - 4:00 PM

Wednesday

7:00 AM - 4:00 PM

Thursday

7:00 AM - 4:00 PM

Friday

7:00 AM - 4:00 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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About Our Dealership

Dealer on Cars.com since February 2009

Suburban Ford of Waterford is part of the Suburban Collection, serving Metro Detroit for over 70 years. Located in the heart of Waterford Township, we are with in 20 minutes of anywhere in Oakland County!

...



Come in and see one of our friendly sales staff today! Any one of our experienced sales staff can help you find the right vehicle for you!

Call one of our friendly sales coordinators to help you with the details of any vehicle on our lot, with out worrying about a sales pitch. Call 888-664-0351 for USED and 888-664-0350 for NEW.

"Make the Choice!"

Service

Oil, Filter Change

$39.99

Brake Replacement

$179.95 and up*

Brake Inspection

Complimentary

New Brake Pads/Shoes (Rear)

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
979 lifetime reviews. Includes reviews of Suburban Ford of Waterford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 4, 2020

    My wife and I had been looking for a quality used vehicle for several weeks. We dealt with several rude sales people along the way. Louie Stoll, was nothing... but kind, helpful and worked with us to get everything we wanted. From the moment we walked in the door to the time we left we were treated like old friends. Jeff Huvaere was also great to work with an introduced himself when he discovered we were both from Grosse Pointe. We would highly recommend Louie and the team at Suburban Ford of Waterford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donw, we are glad we could help!


    Worked with:
    Lou Stoll

    Sales Consultant

    NOT RATED

    Jeff Huvaere

    Retail Operations Manager

    NOT RATED

  • 1.0 out of 5
    August 3, 2020

    ZERO STARS......Not even sure where to begin with the service failures, miscommunication and overall lack of professionalism at this dealership! We purchased... a used vehicle from them in June 8, 2020 that came with a pretty significant price tag!! We noticed when test driving that the vehicle seemed to shift a bit odd, however decided to take it home not being totally sure if that was just the way it was supposed to shift or not. After a few days the problem continued and became worse. We also noticed that the rocker molding on the passenger side of the vehicle was damaged (not noticeable unless you climbed under the vehicle) and the brakes were clearly shot!! Upon further examination, the brakes were actually rusted from sitting. So I text our sales rep, Brooke (her seem to be preferred method of communicating), to assist with next steps to utilize the 30-day dealership warranty. It took her 3-days to respond to let me know that she was out of the office the day I reached out and had sent my message to the service manager, Don. I attempted to contact Don on that 3rd day and it was another 2-days before I received a response noting that Don had been out and I was directed to Liam. Arrangements were made to drop the vehicle off to be looked at, at that time. After dropping the vehicle off another 3-days passed before we heard back, and were told they would not touch the rocker molding as it was cosmetic (our bad for not rolling around on the ground at the dealership!), they would replace the brakes and the shifting issue wasn't an issue it was loose lug nuts rolling around in the spare tire compartment!!! Interesting....so another week goes by and we are told they are waiting on brakes.....no calls for updates during this time, we were constantly reaching out for updates and being passed from Brooke, to Don, to Liam, to Jeff...oh and Justin in service as well....NOBODY knew what was going on at anytime! We get the car back and low and behold still making the odd shifting noise, must be those lug nuts right?? Nope....took it back to them to find out that the lower control arm bushings were bad!! Well here goes another week with no calls, no updates and nobody knowing what the status of our vehicle is. Finally Liam calls to say it is fixed and on its way to us, okay great. An hour goes by and he calls back and says so how's the car?? Um, not sure it isn't here yet. Did ya deliver it to someone else?!! Embarrassed Liam informs me our car is not in fact done and his service guys gave him wrong information. NO SURPRISE there! At that time we are also told they took the liberty of ordering the rocker molding we had pointed out as well, and would take care of that before the vehicle was returned. The vehicle is stuck there for another 4-days before being completed and returned to us. Upon delivery they deliver the rocker molding as well......wrong side of the vehicle and unpainted!!! So within the first 30-days of owning the vehicle we got to drive it about 5-days....they certainly didn't offer any type of compensation for that first payment! Overall would not recommend sales, service or any part of this dealership to anyone! Buyer beware :)

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Liam Tuohy

    Sales Manager

    (3.7) 7 reviews

    Brooke Faught

    Sales & Leasing Consultant

    NOT RATED

  • August 11, 2017

    I recently leased a 2017 Ford F-150 Platinum. This is my second lease with Suburban and I have had the pleasure of working with Laurie Moses both times.... Laurie is a true professional with her customers. She is dedicated, extremely good with follow up and very hard working. Her product knowledge is second to none and I highly recommend her and her team if considering a purchase/lease. The collective team, from Sales to Service, has been a pleasure to work with and will not disappoint.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback! We?re glad you had a great experience with us! Looking forward to your next visit!

  • 1.0 out of 5
    July 16, 2020

    Took my F350 to Waterford service department to be looked at. The Service person named David had me waited for him more than minutes. I explained To... him the truck problems. He said leave it with us with no promises to be looked at soon. I said that is ok with me. He left his desk and never came back to do the paperwork. After another 10 minutes waiting for him, I saw him setting down in another office. I confronted him in-front of his supervisor and told him that he has no respect to customers. My time as a customer is very important. But, obviously, they don’t care. I will never take any of my fleet vehicles to them again.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 16, 2020

    Buying a car was an easy process here, I'll give them that much. Sales was pushy, but we knew what we wanted and they had it so that was fine. We purchased... a used Lincoln Navigator, paid over 11k for the car and 2 days later we rolled the window down and the window wouldn't roll back up. Got a quote for $112 to replace it and asked if they would help since this was a defect that was on the lot. They said as-is is as-is and we should have bought a service contract that we were never offered? Be careful once they've got their money they don't care.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ed Rogin

    Sales Consultant

    (5.0) 28 reviews

  • 4.0 out of 5
    July 14, 2020

    Bill is the man that can make it happen. Second vehicle and love working with this guy. Plus he's easy on the eyes. He likes long walks on the beach and... spending time with his kids.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi! We're so happy we were able to help you out!


    Worked with:
    Bill Sommer

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    July 14, 2020

    Took my truck to Suburban for an Oil Change and when I got home I noticed the splash guard was hanging underneath. I called John Vitale and left a voicemail,... never received a call back. I took my truck back the next day. The bolt holding the splash guard had been snapped off (probably over tightened with an impact driver). The tech fixed it by replacing the bolt with a zip tie. A ZIP TIE!!! Seriously??? I emailed John Vitale to make him aware of my experience.....no response. Will not be going back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Vitale

    Service Manager

    NOT RATED

  • 1.0 out of 5
    July 10, 2020

    Beware!!! I just spent $22,500.00 on a used truck. Could not even get home and it broke down not once but twice. Contacted Suburban Ford of waterford and... they will not do anything. Shady Dealer.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to hear you have had trouble with your new SSR. As discussed at the time of sale the vehicle is 15 years old. This is why we negotiated a...nd gave you $500 off the purchase price. We sold you the vehicle in full disclosure, Suburban Ford believes in full disclosure and transparency in all transactions. Good luck with your beautiful truck.


    Worked with:
    George Anast

    Sales Consultant

    (4.0) 25 reviews