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Reviews

Average Ratings

4.7
734 lifetime reviews. Includes reviews of Suburban Ford of Waterford from DealerRater.com
  • GREAT and Quick Service

    Bought my last 10 cars here and had them serviced here also. Love the dealership and the employees are so nice and responsive to any issues.

    Dealer Response

    We greatly appreciate the positive feedback and continued business with us! We're delighted that all of your experiences here have been enjoyable ...


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    Bought my last 10 cars here and had them serviced here also. Love the dealership and the employees are so nice and responsive to any issues.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We greatly appreciate the positive feedback and continued business with us! We're delighted that all of your experiences here have been enjoyable ones. We truly look forward to working with you again!


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  • Happy customer

    Dave Deckkard and Nathan Bolton are two reasons why I do business with Suburban Ford of Waterford. They are great. They take care of all my vehicl...

    Dealer Response

    Rachael, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to servin...


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    Dave Deckkard and Nathan Bolton are two reasons why I do business with Suburban Ford of Waterford. They are great. They take care of all my vehicles in a timely and professional way when it comes to servicing them. I love this dealership. I refer people to this dealership all the time. These two gentlemen are awesome.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rachael, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!


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  • my new focus
    May 19, 2017

    I am quite satisfied with the experiences here. My friends recommended me here. Including me, we have bought 7 ford cars here. The salesman Bill i...


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    I am quite satisfied with the experiences here. My friends recommended me here. Including me, we have bought 7 ford cars here. The salesman Bill is really nice, willing to listen to us, and trying to solve every questions we have.

    Does recommend this dealer

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  • Comfortable working with Sam
    May 16, 2017

    This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would n...


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    This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not lease/ sale a car that would not be a good fit for the customer. I plan to remain with Sam when my current lease is up. Thank you Sam for a job well done!

    Does recommend this dealer

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  • SUBURBAN FORD ESCAPE 2017 PURCHASE

    QUICK , EASY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Dealer Response

    Steven, thanks for the positive feedback! We hope to serve you again!


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    QUICK , EASY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Steven, thanks for the positive feedback! We hope to serve you again!


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  • Not going there again!

    On my visit for service on 5/06/17, they left the oil cap of my truck off again. This was the second time the so called service tech has done this...

    Dealer Response

    Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experie...


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    On my visit for service on 5/06/17, they left the oil cap of my truck off again. This was the second time the so called service tech has done this on my 2016 F-250 pick-up. The first time, it was not discovered until 3 weeks after the service was performed. I had oil all over under my hood, engine block, belts, wires, battery, etc. It took a full day to detail it clean. Thank God I discovered this last mess, only 4 days after service. When I called to complain, Some guy named John, kinda laughed and said " You want it cleaned up?" I told him, I'ld be crazy to bring it back to that dealership again. The only good thing about that place is Nathan Bolton. He is an advisor in the service dept. and is someone who goes above and beyond for his customers. He treats you with respect and he takes real pride in his work. They need to hire more people like him.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our Service Manager, Nathan Bolton, at 248-674-4781 or nbolton@suburbancollection.com at your earliest convenience.


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  • Excellent Customer Experience
    May 11, 2017

    Norm Stern was a very hands on salesman, made the whole transaction go very smoothly and constantly kept me informed. I would highly recommend thi...


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    Norm Stern was a very hands on salesman, made the whole transaction go very smoothly and constantly kept me informed. I would highly recommend this dealership and specifically this salesman

    Does recommend this dealer

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  • SO IMPRESSED

    This was the MOST POSITIVE experience I have EVER had for a car buying experience!! From start to finish I have never been so impressed. It start...

    Dealer Response

    Karen, thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our ...


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    This was the MOST POSITIVE experience I have EVER had for a car buying experience!! From start to finish I have never been so impressed. It started with searching for and finding an Escape that I wanted and at the dealership I wanted. I emailed the dealership and chosen Sales Representative( Laurie Moses) who was referred by my brother. The car was ready for driving the next day , Monday . Laurie was THE BEST I have ever met. The car exceeded the driving experience of the Escape of 2 years previous and was just what I wanted. Took the car for a test drive, arrived back at dealership and the deal was sealed! I was offered the car that night, but opted for Wednesday and made an appointment for pick up. Laurie was right on time and prepared and incredibly knowledgeable about every aspect of my new Escape. Laurie and Suburban Ford of Waterford were everything a customer should always encounter and I will always remain a proud Ford owner. I cannot state enough how much I felt like a valued customer from the second I entered the dealership. Please share this with all involved in my experience. I have now gained a new extended family and that is Suburban Ford of Waterford. When I drove away with my car there was not one unanswered question thanks to all involved at Suburban Ford of Waterford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Karen, thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one priority, and we?re happy to hear that Laurie exceeded your expectations. Thank you again for choosing us, we look forward to having you as one of our valued customers for many more years to come!


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  • My new fusion
    May 9, 2017

    What a great experience I had! Walked in and met Bill Sommer at the door,he was fantastic! He listen to everything I wanted in a car,even the pric...


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    What a great experience I had! Walked in and met Bill Sommer at the door,he was fantastic! He listen to everything I wanted in a car,even the price I wanted to spend.....and found it quickly! Within 3 days I was driving my new fusion....and I love it!!! Thank you Bill.

    Does recommend this dealer

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  • Satisfied customer

    Laurie Moses is an exceptional sales consultant. She is attentive and focused on the needs of her customer.

    Dealer Response

    Thanks for the positive review! We're glad to hear you had a positive experience with us!


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    Laurie Moses is an exceptional sales consultant. She is attentive and focused on the needs of her customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the positive review! We're glad to hear you had a positive experience with us!


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