Reviews
i needed a used car and found it at cook's used lot.
i needed a used car and found it at cook's used lot. Byron was a fantastic help, next time i need a used car i will check Cook's first.
i needed a used car and found it at cook's used lot.
i needed a used car and found it at cook's used lot. Byron was a fantastic help, next time i need a used car i will check Cook's first.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Inquired about an Equinox I was very interested in.
Inquired about an Equinox I was very interested in. Even submitted a price I was willing to pay. Got a generic robo text back. They need to remember those of us that inquire about a vehicle are real people. Bought a beautiful 2023 Blue Equinox from Feldman.
Inquired about an Equinox I was very interested in.
Inquired about an Equinox I was very interested in. Even submitted a price I was willing to pay. Got a generic robo text back. They need to remember those of us that inquire about a vehicle are real people. Bought a beautiful 2023 Blue Equinox from Feldman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dont.buy tonneau cover from them
Sales.was great love truck but the 600.00 tonneau cover is junk blows in wind noise canr.hear radio at.75mph dosent seal at all blows up like a balloon
Dont.buy tonneau cover from them
Sales.was great love truck but the 600.00 tonneau cover is junk blows in wind noise canr.hear radio at.75mph dosent seal at all blows up like a balloon
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Cook Chevrolet Team
New Car Purchase
Justin at Cook Chevrolet was recommended by a friend. He?s a great guy and good to work with. The buying process was quick and easy.
New Car Purchase
Justin at Cook Chevrolet was recommended by a friend. He?s a great guy and good to work with. The buying process was quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, The Cook Chevrolet Team
Rude Sales Manager
came in there new car advertising and dealt with Josh he tried explaining to me why my pricing was over A 100.00 more a month then what there Ad reads. At this point he goes and gets the New car Manager Chelsea who tries to explain it to me. In which she failed to miserably and then started to get real rude with me when I called her out on her Lies I will never go back to Cooks and will tell all my friends and family to do the same. They are Liars and scammers
Rude Sales Manager
came in there new car advertising and dealt with Josh he tried explaining to me why my pricing was over A 100.00 more a month then what there Ad reads. At this point he goes and gets the New car Manager Chelsea who tries to explain it to me. In which she failed to miserably and then started to get real rude with me when I called her out on her Lies I will never go back to Cooks and will tell all my friends and family to do the same. They are Liars and scammers
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Ted, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, The Cook Chevrolet Buick Team
Cook Chevrolet in Vassar
I was looking for a trailblazer, I had ordered on from another dealership but when it arrived they said it was $2000 more. I was paying cash and couldn't afford $2000. more. The salesman told me I should walk away. I left crying. My brother told me to call Cooks Chevrolet and ask for Norm Labean. Norm happened to have a trailblazer that was in the show room, he wrote up the paper work and had it delivered to me 2� hours away free of charge. I won't go anywhere else now.
Cook Chevrolet in Vassar
I was looking for a trailblazer, I had ordered on from another dealership but when it arrived they said it was $2000 more. I was paying cash and couldn't afford $2000. more. The salesman told me I should walk away. I left crying. My brother told me to call Cooks Chevrolet and ask for Norm Labean. Norm happened to have a trailblazer that was in the show room, he wrote up the paper work and had it delivered to me 2� hours away free of charge. I won't go anywhere else now.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brakes
Needed new brakes, took a minute to get parts,but, it rides like a dream now
Brakes
Needed new brakes, took a minute to get parts,but, it rides like a dream now
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Cook Chevrolet Buick Team
Great Buying Experience from Cook GM
Great experience! Will purchase from them again.
Great Buying Experience from Cook GM
Great experience! Will purchase from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dale, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Cook Chevrolet Buick! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Cook Chevrolet Buick Team
Verry Disatisfied with Cook GM of Vassar
Justin Whitney lied to us about a gouge in our used car purchase. In a GM Certified car he told us a $1000 gouge would buff out and led us to believe he had taken care of it. After the sale he just dodged that side of the car. It had not been fixed. The car was not cleaned like it should be either, no detail work. It was like you just drove thru the carwash. They never even checked the tires. We received a text the next day. Do not take their word . I also spoke with Gary Piesco the so called General Manager. After agreeing with me in person he then called and said they would not help. They did before that agree to pay for half. Although their half did include the profits they made on the original $1000. Now we have a big exhaust leak (we will be taking it somewhere else) . Is this what to expect GM certified is? Every relative I have at one time or another, including myself worked for GM. I just moved back from Florida and this is why there so many foreign cars being bought there , including by GM retirees. Verry Dissatisfied The body shop did a Excelent job! There was also a mark on the other side of the car we did not see at first, they wouldn’t even talk about that.
Verry Disatisfied with Cook GM of Vassar
Justin Whitney lied to us about a gouge in our used car purchase. In a GM Certified car he told us a $1000 gouge would buff out and led us to believe he had taken care of it. After the sale he just dodged that side of the car. It had not been fixed. The car was not cleaned like it should be either, no detail work. It was like you just drove thru the carwash. They never even checked the tires. We received a text the next day. Do not take their word . I also spoke with Gary Piesco the so called General Manager. After agreeing with me in person he then called and said they would not help. They did before that agree to pay for half. Although their half did include the profits they made on the original $1000. Now we have a big exhaust leak (we will be taking it somewhere else) . Is this what to expect GM certified is? Every relative I have at one time or another, including myself worked for GM. I just moved back from Florida and this is why there so many foreign cars being bought there , including by GM retirees. Verry Dissatisfied The body shop did a Excelent job! There was also a mark on the other side of the car we did not see at first, they wouldn’t even talk about that.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
50calquadgunner@gmail.com
Display is not working properly. Having problems with the 2 wheel indicator going out intermittently. They said there are no codes telling them there is a problem. So we wait till it goes out completely. Then we fix it.
50calquadgunner@gmail.com
Display is not working properly. Having problems with the 2 wheel indicator going out intermittently. They said there are no codes telling them there is a problem. So we wait till it goes out completely. Then we fix it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Cook Chevrolet Buick Team