Smith Chevrolet

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
85 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 20, 2020

    I took my truck in for a couple of recalls. It was very painless, and the facility is very clean. I enjoyed my visit so much that while I was there, I... traded my truck in on a Tahoe. Well done Smith Chevrolet, and Ron Brown (my great salesman).

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 14, 2019

    I bought my car from Smith Chevy in 2016, with 400 miles on it. A few months later, I went in for an oil change (you get the first few free) and when I... picked up my car, I noticed I had been billed for an oil pan cap. They then began telling me that mine was stripped and needed replaced.. which blew me away that I had to pay, considering they were the ONLY dealers to have ever change my oil. An argument later, that was removed off my bill. Later that year I took my car in for another oil change. I always have them fill all my fluids when I go in. I left, and 2 days later when I started my car and headed for work, my car would not get warm. My windows would not defrost. It was the middle of winter and I was commuting from Rexburg to IF for work. I stopped by Taylor Chevrolet in Rexburg, where they told me I practically had ZERO anti freeze in my car. I called smith and they REFUSED to give me a refund. Last month, I took my car in because my radio had been shorting out. After 1 month of my car being in the shop EVERY Saturday, Greg in service told me there was nothing he could do for me because they could not find a problem. I argued for a while, and he finally said he would talk to someone and see if they could replace my radio. He told me Saturday he’d call me on Monday. Well, here we are THURSDAY. No call from Greg. The service at Smith Chevrolet is xxxx. They are dishonest crooks. This is just my story. My entire family were avid Chevy buyers. We love them. We have since switched to Ford. Smith Chevy has forever lost our business.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Lori, we are very sorry you have experienced this. This is not acceptable and it definitely not our practice. We wish there was something that we coul...d do to make this situation right with you.

  • April 13, 2017

    Prompt, courteous and effective service. My experience with this dealership has always been favorable from the day I purchased my Car until the present.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2019

    Very attentive and courteous. Took care of my car needs in a prompt fashion.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much, Louise! We appreciate your review very much. Thank you also for your patronage!

  • 1.0 out of 5
    December 10, 2017

    I recently had my 10 year old Chevy sedan in the shop, primarily for problems with the front defrost (NOT something you want problems with in Idaho winters).... With all their fancy diagnostics, the "technicians" were unable to find a problem. A ten-minute ride with two or more people in 20-degree weather would have shown there is definitely a problem. I had the shop also look at a couple of other simple problems and tell me what it would cost to fix, but after failing in the defrost department, I didn't want them touching anything else. The bill for their failed attempt to diagnose the defrost and for bidding the other problems (which they claimed to "diagnose," but didn't tell me anything I didn't already know) was ridiculous. With NOTHING fixed, they billed me over $200, with no budging when I protested. I'm disgusted and won't bring my business there again. Nor should you, my opinion.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    November 10, 2017

    I was looking on line and the salesman text me and emailed me saying that if I had any questions not to hesitate to get a hold of him. I have bought one... car from them before and warren was awesome

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 12, 2017

    I didn't have an appointment on a Saturday for and oil change, called in and they got me right in. Quick service and great staff.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2016

    Michael changed my oil and had my car washed. They all did a great job!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Jenny for rating your experience.

  • 4.0 out of 5
    December 29, 2015

    Thank you for the use of the truck while mine was being serviced. As for the fix, so far so good. Two other things, one for Smiths, and one for Chevy.... First there is significant room for communications improvement. It would appear that calls routed to service from the main number go to a cell - at least that's my impression - and often to someone that is on leave, sick, whatever. I am still two for two on separate days leaving messages WITHOUT any call back....I call back to get an open response. For Chevy, through my experience at Smiths, Taylor, and extensive research on-line, the oil usage/loss issue with the '09 Z71 is so prevalent that I am discouraged that GM still considers it less than an issue to address themselves. Based on my '09 truck experience with persistent "sensors etc, the oil issue", I would not buy another Chevy. Your service to make things right and the performance of the loaner '15 buy some points, but the jury is still out.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Brian for your rating. We do apologize for the phone issues. We hope that we have worked those out by now. Above all, we are also very disap...pointed in the fact that you are have this oil loss issue. Please reach out to customercare@thesmithgroup.com, we would like to further address this issue.

  • 5.0 out of 5
    December 29, 2015

    The salesman and manager were very helpful and knowledgeable. They even stayed almost 2 hours after close to help me with my purchase. Excellent service!... We will return for future purchases and will recommend smith's to everyone. Thank you! John and Delsa Doherty

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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