FX Caprara Chevrolet Buick Hours
Welcome to FX Caprara Chevrolet Buick, where we are proud to be your premier Pulaski Chevrolet Buick dealer with outstan
ding service. For the past 30 years, customers from Syracuse and Watertown have returned to FX Caprara time and time again to fulfill all their automotive needs. Whether you are browsing our daily updated new and used inventory, financing your new purchase or visiting our service department, our commitment to outstanding customer care will shine through in everything we do. If you are looking for a Chevrolet near Syracuse or a Buick near Watertown, feel free to contact us with any questions you might have or if you need additional assistance in finding the vehicle that's perfect for you.
Oil, Filter Change
Wheel Alignment (AWD)
Oil, Filter Change (Premium)
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Found a truck online, started email conversation about what I wanted to trade in (2009 Ram 1500). Sent pictures and description and got a quote. Initial... truck I was interested in sold before emails really started flowing, but another, better truck was listed (2017 Ram 1500). Completed purchase agreement and had everything else lined up to basically "sign and drive" as long as the test drive went well. Drove an hour to see a truck, took it for a spin and drove it home. Great experience and very happy with our second Ram 1500 SLT.
Talked with Sammy Lapolla over the phone and told him what I was looking for and he got back to me immediately with options. We agreed on the vehicle and... price over the phone and I forwarded the required paperwork to Sammy and he handled it from there. The vehicle was ready when he said it would be and all the features were explained. The papers were signed and off I went in a beautiful Equinox LT all within 45 minutes!
Hi Tony - Wow! It's wonderful to hear that Sammy helped arrange your transaction ahead of time so you could get into your new Chevrolet Equinox LT so ...quickly. Congratulations! We appreciate you taking time to review us and hope that you're having fun in your new ride.
I had been shopping around for a new truck, and attempting to get out of a Toyota SUV lease. Contacted Leo at FX and he was incredible. Extremely helpful,... honest, and kept me informed all throughout the buying experience. The finance dept, the parts dept, the sales manager were all fantastic. This was my fifth vehicle purchase at FX. Highly recommend them.
Thank you so much for being part of the FX Caprara Chevrolet Buick family! It's great to hear that Leo helped you get out of your lease and into a new... truck with honest service. We wish you safe driving in your new ride.
Awesome place to do businesses very friendly reasonably priced and very nice people. The salesman was very polite and didn’t force a quick sale on us.
It's great to hear that you had a five-star car-buying experience, Brandon! Thank you for your kind words about our team. We hope to see you back at F...X Caprara Chevrolet Buick for your first oil change.
Went to Phil shopping for a new car he sold me the perfect one for me I love it just the right size and space thank you Phil!
Hi Vickie - We are thrilled to hear that you drove home from FX Caprara Chevrolet Buick in the perfect car for you. Congratulations! Thank you for sha...ring this feedback and trusting us with your business.
My husband recently passed away and I needed to trade my truck and car for a car that better fit my needs the sales men at FX Capara were wonderful They... fit me with a car that was perfect for me and my salesman Eric couldn’t have been kinder . I will be recommending FX to all my friends . Thank you for a great experience .
Hi Linda - We are glad that Eric was able to assist you in finding a vehicle that makes the most sense for you. Thank you so much for sharing your pos...itive feedback and recommending FX Caprara Chevrolet Buick to your friends. We wish you safe driving.
I almost didn't buy the vehicle because the sales representative (Rick) was condescending and seemed to be in a big hurry. He seemed to think I couldn't... afford the car and asked a lot of questions about my living situation like he was trying to figure out if I could find a cosigner. I'm a 30 year old homeowner, I don't need a cosigner to buy a used car. After making an offer, he asked a lot of very personal questions about my divorce in front of my 6 year old son, and seemed to hint toward trying to figure out my sexual orientation (?). I agreed I'd pick up the car in a week since I'm from out of town and was traveling through the area for a backcamping trip. Days went by. I made multiple phone calls to see if car would be ready. Nothing. Asked about financing details. Nothing. Confirmed 3 times that snow tires would be kept with the car. Finally had 2 minute conversation with sales rep a couple days before picking up, he said it was ready and they were just waiting on me. Asked about financing details including the price/company/coverage of extended warranty because I needed to know to decide if I wanted to buy it. Nothing. Received a phone call that car was not ready when I was 10 minutes away from the dealership that car was not ready. He never ordered parts. I was never even told that the car needed repaired. Was told that I would have to cancel a day of my vacation and drive 50 miles out of my way to pick up the car the following evening. Not even an apology. Called management who said they'd bring it to where I had to stay with family in Star Lake at 11:30 AM. Spent the whole day sitting around the only place where I could use a phone. Hours waiting in a parking lot. Car finally arrived at 3PM with no snow tires. Reviewed financing information and monthly payment and the payment was much higher than estimated with a $2000 warranty added in. I was not interested in spending that much on a warranty, I already had estimates from other companies for the coverage I wanted that were half the price and no interest. Sales manager didn't know if tires could be located or not. Told me to "sign anyway, we'll fix it later." I said absolutely not. Wanted me to spend the end of my vacation in a hotel in boring Utica so we could waste another day and a half playing Where's Waldo with the car. Sent the car back and told them to keep it. There was nothing complicated at all about this sale. Days later and I never received any apology from Rick for ruining my family vacation. I don't understand why he was even disrespectful to begin with, whether it was because of my Spanish looking last name or because he seemed to think I was a homosexual or because we were wearing swim trunks en route to the beach or what. Whatever happened was inexcusable, the whole experience was so bad I am having trouble comprehending how it could ever happen that way. Worst customer service I've ever received in my life.
Christian - As you can imagine, this review is extremely concerning to read. I would never want my guests to be treated in the manner you've described... here and I sincerely apologize. I can assure you that I will be looking into all of these issues and taking the appropriate action so they never happen again. Again, I am so sorry for this disappointing experience and the inconvenience we caused you. Thank you, Michael Burdick - Sales Manager - 315-298-5181
We were looking to get a decent used truck to replace our dying vehicle. Worked with Ilmar over the phone, as we are an hour away. He was able to get us... into new truck, within our price range. The customer service was great and most everything was done before we drove down to the location.
Hi Alicia - It's wonderful to hear that you got into the right truck at the right price! Thank you so much for your positive feedback about our custom...er service. We hope we have the opportunity to work with you again at FX Caprara Chevrolet Buick!
I was taken really good care of at FX Caprara Chevrolet. My sales rep, Lindsay, was great! I can't say enough good things about my experience. I went... in looking for used and left with brand new.
Brian, what a great review! Congrats on your new car. We're so thankful to have you as a customer and love hearing that Lindsay took great care of you.... Thanks from all of us at FX Caprara Chevrolet Buick.
I traveled 2.5 hrs to buy my used vehicle, it was well worth it. Great people and I was in and out . I recommend this dealership to anyone who is looking... for a vehicle.
Hi Ali! Thank you for your review of FX Caprara Chevrolet Buick. I'm delighted to hear that it was worth the drive to buy your used vehicle from us-we... love to hear that feedback from our customers! Thank you for your recommendation and support.