Reviews
Retired Chrysler Engineer
Jeep recall and repair was completed quickly and perfectly. I will look forward to the next time in the area and need an oil change or other service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent
Advisors were friendly and knowledgeable. Service was fast and thorough they even cleaned my car for me for free. I will recommend Thelen to all my friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service advisor not knowledgeable
Came in for an oil change. Advisor had trouble connecting to vehicle could not give price for oil change only estimate. Requested 5w30 oil invoice stated 5w20. The only one who benifts from that oil is the dealership that installs it! Will never return. Will tell everyone that I can the same.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service as always!!!!!!
As always service staff friendly and very helpful. My Ram was done in the time that it was promised. Still the best dealer in the Tri-State area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Exactly what I wanted
I dealt with Travis and it was a great experience. I made it clear I had no time for haggling and would be buying based on first quote so I wanted his best price upfront. The other two local Dodge dealerships apparently didn't believe me because they definitely didn't give me the best price. One gave me sticker price (lol!), which I didn't even respond to, and the other tried to b Travis also conducted business the way I wanted, didn't try to sway me or hardcore push me into purchasing additional services, warranties, etc. like I had been at another Dodge dealership several years ago. I felt he was attentive without being annoying, informative, and personable. It was a comfortable, pleasant experience and I feel I got the best deal available locally.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Emailed and they got right back to me!
I'm looking for a Ram Promaster. The sales person answered my email within the day and the Manager followed up after that. I hope to buy soon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
A happy service customer
Friendly and knowledgeable. A pleasure to do business with. I have known about their great service for years. I am happy that Thelen is still in business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Cynthia! We appreciate your continued business!
body shop
very pleased with the outcome of the body work. very polite and tentative to requests and made the process easy and got me back into my car very fast
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review, Trista! We appreciate you coming to us for body work!
Great Service As Always!!!!
Service department staff is friendly as always. The staff is willing to help with any vehicle service that is needed. I HIGHLY recommend Thelen for service and New/used vehicle purchases. The best Dealer in the Tri-State area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your continued business, Mike! We look forward to seeing you again in the future!
very poor communications
Spent 3 days trying to get information on a vehicle I was interested in and couldn't get something as simple as the price or pictures. The salesman finally returned an email 3 days later saying the car had a pending sale and the person had the advantage because they actually went to the dealership. I live 3 hours away, 6 hours round trip and I wanted information to make it worth my drive which they wouldn't give me. Not worth doing business with people that don't respect your time or have the courtesy of responding to simple requests.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
