Hagen Ford Inc

(162 reviews)
Visit Hagen Ford Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 10:00am–2:00pm Closed
Sunday Closed Closed
New (989) 402-0681 (989) 402-0681
Used (989) 402-0674 (989) 402-0674
Service (989) 402-0672 (989) 402-0672


See all 28 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2020.
Hagen Ford is a local family-owned and family-operated business for 54 years in Bay City, MI. Currently the dealership offers a state of the art service and body shop center and a customer service focused sales department. Hagen Ford strives to grow and change with the industry, time, and community. In 2015, Hagen Ford will be taking the next step in renovating the current facility to keep up with these changes to bring a better, more customer focused, experience to the dealership. We look forward to working with you!
Find your next vehicle at Hagen Ford!

Service center

Phone number (989) 402-0672

Service hours



(162 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater


Great Sales staff

Phil White and finance man Mr. Harpham were great and made it easy to buy a used 2018 F-150 Very good experience. Do not believe the disgruntled old rank who criticized the sales staff.


"The Works" Maintenance on Fusion

Tire rotation was not done as part of the "Works" LOF program. Took back to service writer and was confirmed that the tech had not completed the process prior to me picking the car up. Rotation was done immediately and I was sent on my way.


Best dealership in the tricities

I walked into Hagen after my lease was up and found out my sales rep had moved but was met by another one who in return helped me out the same as the first one did . I had a great second experience .


Oil Change and Brake Repairs

Very friendly service. Prices are very high compared to other shops but is to be expected of a dealership. Overall service was excellent.


Hagen Ford Review

The service dept. staff went out of their way to make sure I was accommodated.


Excellent service at Hagen Ford

Hagen Ford always takes great care of my vehicles when they need service, excellent customer service with friendly staff.


Recall / Service.

The service was for a transition cable clip xx. The service was done in 10 min while I waited. The popcorn was good as well.


New lease

Did all they could to make my buying experience pleasurable.

Dealer response

Thank you for taking the time to notice those efforts and for leaving us a positive review! Please don't hesitate to reach out if there's anything additional we can do for you.



I had a very good experience. I had an appointment at 11:00 and they were behind and did not get done until 1 1/2 later, put they did my oil change and tire rotation for free, which I did have a free oil change, but they didn't use my free one and also I was responsible for the fee for the tire rotation, but they did both for nothing. Thought that was very good business on their part.

Dealer response

Lisa, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!


Phil Hagen Ford is Awesome

Phil was kind enough to sign the dash of my Ford Edge before it was delivered. I am guessing 21 was his basketball number in high school. When people get in I tell them it is a Dale Earnhardt Jr edition and they are non the wiser. The Edge is black, so it needs to be washed often. When I trade it in, I hope the signature pays off. I am thinking of getting a plow truck so I could plow parking lots. I think it would be nice to help people out and wave at them while they walk through the plowed parking lots. Phil said no plow on the Edge. Hoping to win big on a scratch off soon.

Read all 162 reviews