Prime Motor Cars

Customer Service representatives such as Bethany, Muhammad & Scott are completely useless at their jobs. At no point should I feel intimidated or like... I 'owe them one' for doing their xxxx jobs. Those were literally the words out of Muhammad's mouth the last time I brought my Benz (under warranty) to the dealership. The overall goal of a customer service rep is to satisfy customers & fulfill requests to the best of their abilities. I created a new gmail just to write this review because what he said made me feel belittled. This establishment continues to provide some of the worst service in the area. Unter disappointment, BMW & Audi service reps have never made me feel this way. My next vehicle will not be a Mercedes due to these 3 bird brains & the experiences I have had at Prime. On a plus, the coffee machine doesnt make me feel like I 'owe it one' & they always have snacks which is a plus. 1 star.

I tow a dump trailer and work this vehicle hard. Nick was fantastic in helping me understand which repairs were needed and prepared me for work which... may be necessary in the future. This car has been a great value and the repairs have be much less than I would normally expect given the rough use. Prime Motors has been constantly "excellent" over the six years I've live in Maine.

Tony was the agent that helped us. He was efficient and helpful. He listened to us, he was very well mannered. We are very satisfied.

Prime Mercedes always #1. From a talented Paul in service, the front staff with a very skilled Mohammed, sales and the management team, everyone is highly... professional and courteous. We wouldn't think of buying, leasing or servicing a car elsewhere...thank you Prime!!

All parts and service worked out great with my schedule would recommend courteous thoughtful polite and good sense of humor always looking for a sale

Scott Joys was very helpful and provided great service when my car was towed into his dealership with a flat tire. He kept me informed and got me back... on the road. It was great service from the dealership even though was not the dealership I usually have my service done. Thanks again!

I purchased CPO vehicle from this dealership. Excellent communication. Process was very easy and smooth. The person I worked with - Spencer - was very... helpful during every step of the process. Great experience.

Tony Fennell was great and helped me through the process well! He was helpful getting the right services to me that I needed. He listened and responded... well..

Sandra sold me the vehicle and she was terrific to deal with. Second one we bought.service department is efficient and good service.

I went in for scheduled service and told I needed new tires and that they just happened to be having a sale. I just purchased this car one year ago .... I questioned the service manager who wasn't sure if it was one or two tires that needed to be replaced. All in all-way too early to need new tires. Realize that when you drive in for service and have 3 people waiting on you that you are paying through the nose. Although we really like our car, I would not recommend using this dealership for service. This is my 5th Mercedes and have never found service at any dealerships I have dealt wth anything but outstanding.