Prime Motor Cars

4.4 out of 5 4.4
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Prime Motor Cars Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2020

A new car is something special. Buying one should be, too. We know that a car purchase is a big deal to most people. You don't want to feel rushed or pressured into a decision. That's why we take the hassles and stress out of the process. When you enter a Prime dealership, you will feel comfortable and welcome; from the first time you step on the lot or call us on the phone.

...


We want your experience with Prime to be second to none and completely enjoyable. We are now one of the largest dealership groups in New England and as such we are able to allow you access to a wide selection of new & pre-owned vehicles.

"Fast, Fair, Simple and Local!"

Service

Oil, Filter Change

$109.95 and up*

Tire Rotation

$49.95

Wheel Alignment (4WD)

$159.95

Wiper Blade Replacement

$79.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
72 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    January 15, 2021

    Excellent service, clean location, friendly people, this is a convenient location to highways. I purchased my car last year and it had been a pleasure... to drive

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a wonderful review! We are happy to have you as a Prime Motor Cars customer, and we look forward to welcomi...ng you back next time.

  • 1.0 out of 5
    January 5, 2021

    Car had an A service a few weeks ago. It comes back and the windshield washers do no work. Make appointment for repair of windshield washer and told it’s... under warranty. Also told me car needs inspection but due to dry rot on two tires these must replaced. They never mentioned to tires during the previous A service. Charged $245 in labor to replace two tires. The Tires themselves were 265 a piece. This place needs new ownership and new people! I have had bad experiences with this dealership and the service department with prior cars. I keep giving them a chance but ....

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mark - I sincerely apologize for any inconvenience or confusion here as this experience does not reflect the high level of service we expect from o...ur team. I understand your frustration but would really hate to lose your business over this. I appreciate you taking my call and look forward to personally working with you in the future. Thank you, Brandi Lawler - Service Director - 207-510-2268

  • September 13, 2018

    Tony was the agent that helped us. He was efficient and helpful. He listened to us, he was very well mannered. We are very satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Susan! Thanks for the feedback on Tony. We're all glad to hear you had a great experience at our dealership!

  • 5.0 out of 5
    December 1, 2020

    Roger, Rob, and Jesse were helpful every step of the way. We really can't thank Roger enough for his attention to detail, professionalism, and above and... beyond willingness to help and see our needs were met. Thank you guys very much!

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    Does recommend this dealer
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    Prime Motor Cars

    Thank you for trusting Prime Motor Cars with your business. It is fantastic to hear that Roger, Rob, and Jesse walked you through the sales process as... we strive to meet the needs of guests. We wish you safe travels!

  • 5.0 out of 5
    November 21, 2020

    Excellent service for both Mercedes and Airstream under one roof. Very convenient. Done on time without issues. Good communication from the service dept.... Would definitely recommend.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for trusting Prime Motor Cars with your Mercedes-Benz and your Airstream. We strive to deliver excellent service and I am glad to hear that ...always comes through to you!

  • 5.0 out of 5
    September 3, 2020

    I highly recommend Eric Melender Customer Experience Manager of Mercedes Benz of Coral Gables! He's the best guy for the customer manager experience!... 👏👏I'm very satisfied

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    Does recommend this dealer
    Came in for service or repair
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    Prime Motor Cars

    Hi Jean - Thank you for the five-star review! We appreciate you taking the time to share and recommend Eric. Safe travels and we hope to earn your bus...iness again down the road!

  • 1.0 out of 5
    June 15, 2020

    The worst experience I have ever had with car repairs. Awful communication skills on time and parts for repair. Caught the Asst. service in multiple lies.... When picking up my car I had been charge way more than I had been quoted. Had to review my own bill because what he was telling didn't add up. Found a 170 dollar discrepancy that required a refund. Was told if I wasn't happy I should probably go to a GM dealership next time for repairs even though I bought it at their dealership along with the warranty. Long story short I will never go back again and I will make sure everyone I talk to knows not to deal with either department.

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    Does not recommend this dealer
    Came in for service or repair
    1 people out of 1 found this review helpful. Did you?
    Prime Motor Cars

    We strive to offer excellent service and we always want to be transparent with guests. As you can imagine, this feedback concerns me and I'd like to a...pologize for any mistake we may have made. It is disappointing to hear that we have lost your business, however, I can assure you that I will address this situation with the right people to make sure we improve for future guests. Thank you, Brandi Lawler - Service Director - 207-510-2268

  • 5.0 out of 5
    June 13, 2020

    Great service and attention to detail. Everything was explained throughout the process. Sam helped me figure out what it was I was looking for since I... didn't have an exact car in mind

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    Prime Motor Cars

    At Prime Motor Cars it's our goal to help our customers find the right vehicle for them and we are thrilled this was your experience! Thank you so muc...h for your business. We hope we see you again for your first oil change.

  • 5.0 out of 5
    June 9, 2020

    40,000 mile pre paid service was completed promptly. Good loaner provided. All very satisfactory. Thanks for doing it. We appreciate it very much. Need... to write more words so it will submit.

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    Came in for service or repair
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    Prime Motor Cars

    Thank you for trusting the Prime Motor Cars team to get the job done! We are proud to have earned your business and look forward to taking care of you... next time!

  • 5.0 out of 5
    June 6, 2020

    Bought a car during Covid and the dealership was very accommodating and made every effort to make it a good experience. They found the car I wanted.

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    Does recommend this dealer
    1 people out of 1 found this review helpful. Did you?
    Prime Motor Cars

    Hi Susan, we're so excited to see your positive feedback! Thank you for shopping at Prime Motor Cars. Enjoy your new ride!

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