Reviews

Average Ratings

5.0
23 lifetime reviews.
  • great service. fair price

    easiest auto lease process i've ever had. picked up our return & delivered car to our door. seemless, courteous, fair pricing. thanks


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    easiest auto lease process i've ever had. picked up our return & delivered car to our door. seemless, courteous, fair pricing. thanks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Price and Service

    I'd been in the market for a new Mercedes SL-450 and had done a lot of research on the car and market prices. I'd contacted about 10 different M...


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    I'd been in the market for a new Mercedes SL-450 and had done a lot of research on the car and market prices. I'd contacted about 10 different Mercedes dealerships located within about 150 miles of the Boston area (MA, CT, NY, ME). While all dealerships replied, only about 1/2 put any significant effort into earning my business.....most used it as a phone lead or hook to trying to get you to come in as opposed to really working with you remotely. I was very impressed with Jeff M's response which also included a personalized video tour of the car and road test. He was also good at following up and working with me on pricing. As a result, I took a trip up to the dealership in Maine and was able to get a great deal on the car. They also saved me a trip back by doing all the paperwork remotely and dropping the car off at my door in Massachusetts about 90 miles away. I'd highly recommend buying from Jeff and the team at Prime Motor Cars' Mercedes-Benz dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great experience----twice

    Have bought 2 cars (one new, one used ) from Asim. He and the dealership were extremely polite and professional. No haggling, just above board, st...


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    Have bought 2 cars (one new, one used ) from Asim. He and the dealership were extremely polite and professional. No haggling, just above board, straight forward, fair deals for both sides. We live in MA, and they delivered both cars. Great expereince, highly recommend

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Personalized buying experience

    After thorough research, I settled on a specific model of the Mercedes Benz 350ML. I visited the Prime dealership in Hyannis and through the dilig...


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    After thorough research, I settled on a specific model of the Mercedes Benz 350ML. I visited the Prime dealership in Hyannis and through the diligent and artful acquisition process of my sales coordinator, Len Giatas, I was able to purchase a car that exceeded my expectations! Len came up with options and ideas that I had not previously considered and patiently provided feedback in the decision-making process. Len and Chad made the purchase/finance process stressless and a last minute transaction with Frank with another vehicle was seamless. The entire process was punctuated with professionalism, thoughtfulness, and insightfulness. I enthusiastically recommend Len and the entire team at Prime Mercedes in Hyannis!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Prime saved the day!

    I looked everywhere for a GL350 and after a long search and some inappropriate sales behavior at the other local dealers around Boston, found myse...


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    I looked everywhere for a GL350 and after a long search and some inappropriate sales behavior at the other local dealers around Boston, found myself at Prime. The sales staff and management at Prime were professional, honest, and dedicated to helping me find exactly what I wanted. They appropriately set expectations for timing of delivery of my new vehicle and were available any time of the day or evening to answer questions. Once the car arrived (ahead of schedule) they bent over backwards to meet my time constraints (many) and were flexible and understanding when I had to change our planned meetings. I would not go anywhere else for my auto purchases... from now on, I'm a prime loyal customer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great group

    I recently purchased a used 2011 Nissan Xterra Pro-4x with 21,000 miles from Prime Mercedes in Scarborough, ME. Just before posting my review, I f...


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    I recently purchased a used 2011 Nissan Xterra Pro-4x with 21,000 miles from Prime Mercedes in Scarborough, ME. Just before posting my review, I figured I would check through the reviews that were already here, and was very happy to see so many people raving about Art Starr. Like most of the reviewers here, Art also helped me with my purchase, and I have only great things to say about him and Jesse Fritas, the sales manager on that night. They had little selling to do on the car as I knew exactly what I wanted, but the personalities are what made the sale. I had previously visted to two other dealerships before ending up at Prime, and I had unpleasant experiences. The typical sales tricks and techniques were in full force at the two other dealerships, but was surprised as soon as discussions began at Prime. They were upfront and honest, with a very fairly priced car. There were no tricks, no pressure, plenty of jokes, and just two groups trying to get a deal done. The atmosphere was great, and all the employees I dealt with seemed like genuinely good people. In a world where the consumer can do a significant amount of research on their own, I think the group at Prime Mercedes has made a conscious decision to buck the poor stereotype of car salesmen, and sell cars in a completely honest and personable way. I commend their efforts, and would gladly recommend the dealership and staff to any of my friends or family. Not only are the cars priced right, but the relaxed atmosphere and great personalities make the purchase an enjoyable experience (as it should be) instead of feeling as if the dealership 'got on over on you'. Thank you for a great experience, and a great car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A unique car buying experience

    Recently I had a unique car buying experience. Over the years, I have negotiated/bought dozens of vehicles for friends, family and companies. I lo...


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    Recently I had a unique car buying experience. Over the years, I have negotiated/bought dozens of vehicles for friends, family and companies. I look forward to the challenge and “the art of the deal”. Difficult , grinding negotiations can be the usual process most car dealers employee. I embrace these situations and revel in my victories. While driving by the Prime Motor Cars Mercedes -Benz dealership in Scarborough ,Maine, a very nice used Lexus LS 460 caught my eye. I pulled into the dealership to just to look at the car, mileage, price and be on my way. If I liked the car, I would begin a thorough evaluation and prepare to return to the dealership. Before leaving the lot, I was approached by Art Starr. My first impression was this is an experienced salesman serving more as a consultant and advisor than someone just pushing and selling steel. After doing my homework and speaking with my wife, I decided to revisit the dealership. We had a brief chat with Art so he would understand my interest and no nonsense approach to these types of transactions. We took the Lexus for a drive, we loved it , and returned to the dealership to see if we could do business, my way. Upon our return , Art had prepared a best and final offer for the Lexus. It was very competitive . There was no pressure, haggling, or deception. Based on a lifetime of difficult negotiations, I was almost disappointed to conduct a friendly, professional, efficient purchase. The vehicle, and the experience with Art Starr can be summarized in one word… OUTSTANDING !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • certified pre-owned purchase

    We recently purchased a 2012 certified pre-owned C300 from this dealership and Art Starr. I have purchased many cars from various dealerships, and...


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    We recently purchased a 2012 certified pre-owned C300 from this dealership and Art Starr. I have purchased many cars from various dealerships, and was extremely happy with the knowledge and no-pressure demeanor that Art demonstrated. After he explained and showed us all of the features of the car, he left us alone to make our decision. After deciding to purchase the car, the speed and efficiency of the remainder of the process was wonderful. The manager Bruce took the time to explain every step of the process. All in all, it was a wonderful experience, and I highly recommend Art and this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My best car leasing experience ever.

    I cannot possible write enough good things about Prime Motor Cars of Scarborough. I have leased/bought several cars before but this was as smoothe...


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    I cannot possible write enough good things about Prime Motor Cars of Scarborough. I have leased/bought several cars before but this was as smoothest. This is my first MB and I cannot believe how well built and precise a car can be. I simply love the engineering on this one. I will be buying one more pretty soon from Prime Motor Cars. I had an excellent experience working with Art Starr. He is extremely friendly, and very knowledgeable about the brand and its products. He walked me through every step of the process and was never hesitant to answer any of my questions. Lets put it this way - If you are shopping for a new MB in the area or outside, try Prime Motor Cars, you won't regret.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The New Normal?????

    We were in the market for a nice luxury vehicle to use for recreation and our special "date nights". After eliminating other makes and models, we ...


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    We were in the market for a nice luxury vehicle to use for recreation and our special "date nights". After eliminating other makes and models, we decided on purchasing a CPO CLS 550. We had our list of must haves and color and were not willing to budge or compromise. After searching locally, I took to the internet and saw "our" car; The only problem, its over 1500 miles away. Now I'm very comfortable shopping over the internet for electronics or other small items, but a car, this is something different. I had to be able to "kick the tires" to be sure of my purchase. Yes we test drove other 550's but not all 550's are made the same. I called up the dealership and spoke to Art. Art gave me some information about the vehicle and asked when I wanted to set up an appointment to test drive the car. I explained my circumstance and that's when Art began to convince me about the integrity the dealership and the condition of the car. I asked plenty of questions and requested copies all documents pertaining to the repairs and inspections performed on the vehicle to obtain the CPO certification. Art even provided a short film on the vehicle, in which he choreographed, directed and narrated. We joked that it would be submitted for an Oscar this year. Bottom line is that I felt comfortable dealing with Art; and that he assured me that he had my best interest at hand. With that feeling of comfort, we sealed the deal and the car is now in my garage; exactly how it was illustrated on the website and how Art described it. Art has contacted me several times since the sale to make sure that the vehicle was delivered and to find out if I was satisfied with my purchase. So far no problems, and Art wanted me to know that if I do have some problems, I can always give him a call for assistance. Is this type of transaction for everyone? Probably not. But it makes it a lot easier when you have someone that is honest and trustworthy to deal with. So if you are thinking about buying a car, make sure you ask for Art.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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