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Reviews

Average Ratings

3.9
34 lifetime reviews. Includes reviews of Mike Burkart Ford from DealerRater.com
  • Great experience

    Stephanie Burkart is a great salesperson. Worked well with us. We were there looking at a few different vehicles. Very patient and very polite. I...


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    Stephanie Burkart is a great salesperson. Worked well with us. We were there looking at a few different vehicles. Very patient and very polite. It was the nite before Christmas eve. I know they wanted to leave but she stuck with us. Thank you. Not a typical salesperson. Buying a car? See stephanie.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service
    May 25, 2017

    Called with an check engine light issue. Told us to bring it right in and they would take a look. Very professional. Just hope the next Ford Servi...


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    Called with an check engine light issue. Told us to bring it right in and they would take a look. Very professional. Just hope the next Ford Service Dept. can match ourcustomer service experience. Thanks Peggy and Luke

    Does recommend this dealer
    Came in for service or repair

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  • Customer Service Top Notch!
    May 25, 2017

    Jack McKinch has been so helpful and accommodating through this whole process of purchasing our car. Straightforward, no hassle, prompt communicat...


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    Jack McKinch has been so helpful and accommodating through this whole process of purchasing our car. Straightforward, no hassle, prompt communication, and fast response time! Called on Tuesday, Jack overnighted paperwork to me that day, and delivered the car to me on Thursday! Thank you!

    Does recommend this dealer

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  • Great purchase experience.
    May 20, 2017

    We had a wonderful experience with Jack. No pressure at all. Found a great vehicle at a good price. Sales and the dealership took good care of us....


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    We had a wonderful experience with Jack. No pressure at all. Found a great vehicle at a good price. Sales and the dealership took good care of us. Jack went way above and beyond our expectations during the entire buying orocess. We definitely will be a returning customer. Thank you!

    Does recommend this dealer

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  • New bearing insatlled in used bearing race w/ 240000.00 mile
    May 11, 2017

    I have four Ford vehicle, two of them are F-350 diesel pickups. I love my Ford Trucks! BUT this week, 5-10-17, I requested a quote to replace th...


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    I have four Ford vehicle, two of them are F-350 diesel pickups. I love my Ford Trucks! BUT this week, 5-10-17, I requested a quote to replace the rear axle pinion seal and front pinion bearing assembly. They put together a quote and all was well. I wanted to leave another happy customer. HOWEVER, unbelievably they re-used the old well worn out race with almost 240,000.00 miles on it when installing the new bearing over the top of it. I have never known a Ford Dealership or competent maintenance department to fail to replace the race when installing a new bearing. Any and every bearing manufacture, distributor or knowledgeable trained mechanic or technician will insist the bearing and race come as a set and MUST be replaced together, or bearing failure is much more likely than if they would have left the old bearing set in. I can not begin to say how disappointed I am in Mike Burkart Ford in Plymouth WI for taking advantage of me and misusing my trust in them that they instilled in me when they insisted they could do this job correctly. I am very disappointed in Mike Burkart Ford and their Maintenance Department employees for allowing this inexcusable work to be performed, to leave their shop and to and act as is this is acceptable workmanship by a Ford Dealership. 5-11-17 To follow-up with the service manager "Jack" I showed him the new race the mechanic had failed to install with the bearing. He stated the mechanic was not in today and no one knew what happened. I than said whenever a new bearing is installed, it must be installed with the new race. He got immateriality mad and stated "I am done talking with you" I said fine and left. The entirety of this Jack and my conversation was no more than 30 seconds. Rather than saying I am sorry this happened we will find out what is going on for you, the above was his reaction. Wow, Yes Mike Burkart Ford, you will not get my maintenance business anymore nor will I be looking to purchase my new diesel trucks from a dealer so unwilling to provide normal maintenance on them. I want to work with a dealer that if something goes amiss, regardless of fault, they are willing and able to have the time and consideration to treat me a customer and fix the vehicle properly. So they have my money (paid the bill before I sat in my truck and found the new race) and I have a new bearing in a race cup with 240,000.00 miles on it. I just hope this experience did not sour me on Ford products completely, I hear the new Cummins' in the new Dodges are pretty tough to beat. I will just make very sure it is not owned by any Mike Burkardt Dealsrships.

    Does not recommend this dealer
    Came in for service or repair

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  • Great
    April 28, 2017

    Stephanie was great! She never made me feel like I was wasting her time and didn't make me sit around for an hour or more wasting mine!


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    Stephanie was great! She never made me feel like I was wasting her time and didn't make me sit around for an hour or more wasting mine!

    Does recommend this dealer

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  • Worst customer service

    We were looking for a van, found it online at Mike Burkart's. Because it's more than an hour drive we called and made sure the van is available. ...


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    We were looking for a van, found it online at Mike Burkart's. Because it's more than an hour drive we called and made sure the van is available. We were assured that van IS AVAILABLE and it's ok to come and purchase it. When we came, first, the salesman couldn't find the key, was looking for them all over. Than he brought totally different model of van. Than he called someone and turned out the van we were said was waiting for us was sold. No need to say that we were very disappointed, because we were ready to buy and drove for more than an hour just to find out that van was sold.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Easy to work with!!
    April 25, 2017

    I recently purchased a pre-owned Ford Edge from Stephanie. Stephanie was such a pleasure to work with. She has the vehicle ready to go the moment ...


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    I recently purchased a pre-owned Ford Edge from Stephanie. Stephanie was such a pleasure to work with. She has the vehicle ready to go the moment I stopped in, appraised my trade-in right on the spot, and got everything over to the finance team once I gave her green-light. Ed, in finance, was also very easy to work with. He had paperwork ready to go the next day I came to pickup the vehicle. The entire experience was great. Highly recommend both Stephanie and Ed.

    Does recommend this dealer

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  • Streamlined and stress free
    April 23, 2017

    Brought a truck from Stephanie, she made the process simple and stress free. I enjoyed working with them and I love my truck. Would do business th...


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    Brought a truck from Stephanie, she made the process simple and stress free. I enjoyed working with them and I love my truck. Would do business them again.

    Does recommend this dealer

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  • Uninterested in selling cars

    I have driven 3 hours twice now to purchase a Mustang from this dealership. The first time the fella seemed uninterested in my business so I chalk...


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    I have driven 3 hours twice now to purchase a Mustang from this dealership. The first time the fella seemed uninterested in my business so I chalked it up to one sales person. The second time, this past Friday, I negotiated the price over email, filled out the online application at 1 in the afternoon. When i arrived at 530, took the car for a short 10 minute test drive and then sat down with the fiancé guy, Ed, expecting to purchase and take the car home, he hadn't started my financing and didn't want to try to do my financing at 6 pm on a Friday. Asked if I wanted to take delivery next Wednesday or Thursday? We agreed on Monday and they let us walk out the door without the car that I was prepared to buy and had brought $8500 cash with me for the down payment. I have fantastic credit and I'm aware of lots of dealerships that work with banks well into the evening closer to home. This morning I called and asked them not to run my credit because I would not be back. The lady who answered the phone said ok and hung up. No one has called me to follow up all day and see why. I am dumbfounded. My brother in law is in the car business and when we relayed the story to him he said he would fire both the salesperson and the finance guy. Maybe when your last name is on the dealership it doesn't matter what you do? Even if they didn't want to do the work, they could have locked me into this car by letting me take it home for the weekend. Needless to say I want to feel good about my new car and I don't think I would buying it from this dealership. It would always have that lame customer service memory looming in the background of my mind distracting from my awesome new car. So, back to the drawing board for me. I'm not sure I will be buying a Ford now or not but definitely not from this dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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