Gerald A. Nortz Inc

Reviews

5.0 out of 5 5.0
52 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 9, 2017

    I do not enjoy buying a new vehicle. Gerry made the process easy. Straight forward and no surprises. Our second new vehicle from them. Service is excellent.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your loyalty. May this one work as well as the last vehicle.

  • 5.0 out of 5
    April 29, 2017

    My husband and I just purchased a 2017 Pacifica from Gerald and we are very pleased with the experience we had at Gerald A. Nortz, everyone is so helpful... and friendly. We feel we got a great deal. Thank you to everyone there.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. I think the Pacifica will be the best vehicle for you and your bike.

  • January 27, 2017

    This was my first time buying from Gerald and I am so happy I did!! So glad we were able to deal locally and not with the bigger dealers in the city. Costumer... service was great and it was nice to be able to deal with an honest salesman!!! Thank you!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity. Hopefully it's a short winter so the top can come off of that Wrangler. Thanks, Gerry

  • 5.0 out of 5
    March 19, 2017

    First time I came to this dealership. The price was excellent for a great used car. We are very happy with the car we got for the money and we were treated... great from start to finish. We felt very at ease and would recommend buying a used car from this dealership absolutely!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the chance and I'm glad you're pleased with the Caravan and us. Sometimes smaller is better.

  • 5.0 out of 5
    October 27, 2016

    Gerald made us feel at ease from the very first visit to his dealership, his knowledge and experience made the process of buying a vehicle pleasurable.... He explained the operation and features of the Jeep in understandable terms.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you and I hope you enjoy it on your travels to Michigan. And thank you for giving us a check that didn't bounce!

  • 5.0 out of 5
    August 3, 2016

    This was the first time we went to Gerald Nortz and I don't think we can ever buy a car from anyone else. After looking at Jeep Cherokee's for weeks, I... had about given up. Between high pressure sales people in Watertown and never feeling I was seeing the "right" one, I just didn't want to look at anymore. My husband saw a 2016 jeep online and went in on a Monday afternoon to speak with Gerald. He was courteous and professional, but there was no "what will it take to get you in this car today" conversation. The price was fair and as he owns his business, there was no disappearing to check with a manager about any deals. I looked at this jeep on Monday night and it was in my driveway on Wednesday. The whole experience was the fastest easiest transaction of any vehicle we have ever bought. I have already told everyone I have seen since buying this jeep not to go anywhere else. Thank you, Gerald and staff!! -- Steven and Patti Waldner

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and your business. I was brought up to treat every person the way you would want to be treated and we try to do that here. A...gain, thank you and congratulations on joining the "Wrangler Club".

  • 5.0 out of 5
    June 28, 2016

    We spend summers in the area so have had them do some vehicle recalls and have been very pleased with their service. When we saw a "loaded" 2015 Jeep... in the lot we had to look at it. Needless to say we bought it. The entire staff was friendly and helpfull with the experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your patronage. We look forward to taking care of your Jeep for you down the road.

  • 5.0 out of 5
    February 26, 2016

    I reside 90 mi from Lowville , so needed to be reasonably sure of being able to transact a deal prior to my visit. I was able to email a description and... photos of my trade and received a quick response with a quote, I needed to keep my time away from home to a minimum, so Jerry obtained financing approval in advance. The transaction went smoothly and quickly . Excellent people to do business with in a relaxed environment.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. I'm glad we were able to restore your faith in a dealer, at least one's that aren't huge!

  • 5.0 out of 5
    December 3, 2015

    I had a problem with my car, I went in and they took care of it for me, was fast, customer service was top notch, was in and out within 20 mins, everyone... is super friendly and always willing to help, they go up and over the top.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's nice to be able to take care of Santa when he needs it. Thank you for letting us.

  • 5.0 out of 5
    November 12, 2015

    I have done business with Gerald Nortz INC. since my first car in 1972 with his father Tom. My experience then and now are the same. From Chris the Accountant,... Secretary and the owner to the mechanics very professional. If I need an appointment it is dealt with as soon as possible. Love the business and the people there. Thank You for the years of happiness!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your years of loyalty and allowing us to take care of your vehicle needs.

View More Reviews