Bergstrom GM of Oshkosh Hours
At Bergstrom Automotive, we strive to be the recognized leader of guest service through our commitment to treat everyone
like family. You deserve complete peace of mind when it comes to owning your vehicle, regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer, we support communities throughout the state with 25 Bergstrom locations, representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.
"Where you get a great deal more!"
Purchased used vehicle from Bergstrom in 2015. Had engine issues a few months later and took it to the Oshkosh dealer. Vehicle was still covered under... warranty and needed $4,000 of engine work. Less than 2 years later the vehicle had issues again so we took it back to Oshkosh dealer. Their diagnosis was that it needed the same engine work again and quoted $4,000 repair that would not be covered by them. Would not stand behind a vehicle they sold less than 3 years ago or their own service work. Asked if they could help us out with a finding a new vehicle, they offered $500 trade in value and no price negotiations on a new vehicle. What a slap in the face! Decided to have the vehicle towed to our mechanic for a second opinion on the work needed. Our mechanic found no evidence of the issues they noted. They claimed that the engine was ran dry on oil and needed new pistons ect.. Our mechanic found no evidence that they even looked at those parts, no fingerprints and dust on all the parts. Engine oil was also only half court low. Our mechanic put in new oxygen sensors (which came up on codes) for $400 and it's been running great ever since. What a scam. My family has always been a Bergstrom fan, but not anymore. They rolled their eyes at us and thought we were dumb enough to fall for their scam. Also, their trade in values are among the lowest I've seen compared to other vehicles. Bergstrom is no longer a trustworthy name, stay away from them. I will be spreading this around so others don't make the same mistake.
Brought in my 2014 Chevy Cruz and after taking a long (2hrs) look at it many codes/test questions they replaced the negative wire on my battery it ran... for 72 hours and is now dead in my Driveway. It is the only vehicle for two people both my mother and I had to scramble to find rides to work and now I’m being told that I will have to yet pay again for service done on a vehicle that is less than five years old. There is clearly some malfunction in this vehicle that was created by you guys the car only has 57,000 miles on it it should not be dying like this this is bogus and I am extremely upset . Scrambling to find rides at five in the morning is a pain in the butt I should be able to rely on my Chevy Cruz for the next five years 10 years in my opinion if it is a good car if it is a dependable car I thought Chevy was rated the number one satisfactory car three years running this is not a satisfactory car it’s a piece of crap. I do like this dealership and the friendly service but at this present time no I do not feel comfortable recommending them for service or for sales honestly there should be a third option for the two questions right below because if they could fix this and make things right then maybe. Good companies stand by their product satisfaction guarantee and yes I understand it’s a vehicle and wear and tear but five years 57,000 that’s not a good wear and tear satisfactory guarantee
Leased a 2017 Chevy Trax. Was a great experience all around. Thank you.
I was over my mileage on my last truck, they put me in a new truck for not much more!! they did not have to, and the team in Oshkosh went way above and... beyond what is normal to help me Thanks Thank you Paul Christman and Ron Tellock
I have never had a bad experience. Clean, friendly, helpful
Thanks Julie! Appreciate the business
I had a great experience. Everyone was nice and helpful. There was even refreshments, which really helped a lot while I waited for my service to be completed.
Thanks Ciara, appreciate your feedback.
I blew a tire on the highway with my new truck only 6k miles on the tires, so I brought the tire in and I was told Cad the service guy was going to talk... with parts dept to see if they could contact Goodyear to see if they would cover it. The tire sat there for exactly 5days and no one did anything with it. so I had to purchase the tire at a tire store for 265.00 and that's no customer service at all I had to drive on the spare for 11 days which I drive 120 miles a day on the highway, but bergstrom didn't care one bit. and when I blew the tire I pushed the button to call on-star and the on-star personal told me they couldn't help me cuz the truck didn't come back to me, in which I bought this brand new so how could that be. very disappointed in this dealership from the service dept to the sales dept. will never have anything good to say about this place ever, social media will help me with this DONE
Thanks for the feedback Greg and we apologize for your frustration
I have a 2007 Chevy Silverado and i came in about 3 months ago yo have Transmission lines and CV Axle seals done on my truck. Since it has become colder... my transmission has started acting a little funny. Long story short it has about 6 QUARTS of Transmission fluid overfilled (estimsted guess) BUT it is 3times where it was supposed to be. So i call the dealer back and they told me they will just bring it through the Express lube because out TECHNICIANS arent gonna wanna waste their time on and and arent going to get payed for it. WOW. NEVER RECOMMEND BERGSTROM TO ANYONE and something better be done about this!
over 2 hours for an oil change and tire rotation isnt satisfactory for me
I am 68 years old and have bought many cars including several brand new ones since my first car buying experience at 13 years old. My experience with Mike... Henke and the rest of the Bergstrom team that works with him was more than excellent. When I took the test drive Mike accompanied me and directed me on a route that contained many different road surfaces, curves, and grade changes so that I could appreciate all of the features of the Silverado. He had me brake hard and accelerate quickly which gave me a good idea about those features of the truck also. My test drive of a Ford F150 was nowhere near the test drive Mike took me on. I still would have bought the Silverado because it out performed the F150 but I felt Mike showed me all of the features of the Silverado that are better than Ford's.