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Reviews

Average Ratings

4.9
585 lifetime reviews.
  • 2016 Buick Regal

    This is our third Buick from LaFontaine and we look forward to the next one. Our experience is always amazing and we look forward to returning eac...

    Dealer Response

    Thank you, so very much for taking the time to share your exceptional experience at LaFontaine Cadillac Buick GMC! I'm glad that you have experien...


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    This is our third Buick from LaFontaine and we look forward to the next one. Our experience is always amazing and we look forward to returning each time. Everyone in the dealership is a true professional and our sales representative, De'Anna, is fantastic and goes above and beyond our expectations. We make sure to tell friends and family about our Buick and LaFontaine Cadillac Buick GMC.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, so very much for taking the time to share your exceptional experience at LaFontaine Cadillac Buick GMC! I'm glad that you have experienced the true meaning of the Family Deal, where it's not just what you get, it's how you feel! We truly value you as our customer, and look forward to working with you in the future.


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  • Never again

    I saw so many good things about this dealership so I gave it a try and bring my Cadillac in for another opinion. Never again I will drive somewher...

    Dealer Response

    Good Morning. Thank you for taking the time to bring these concerns to our attention; your feedback is important to us! I'm sorry to hear that yo...


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    I saw so many good things about this dealership so I gave it a try and bring my Cadillac in for another opinion. Never again I will drive somewhere else to have my Cadillac service, my car had appt on Saturday they tell me what's wrong and to go ahead and push it through warranty said warranty was closed and try again on Monday, Monday came nothing the advisor had called out ok so I asked who is going to take care of it I get well you'll have to wait until your advisor is back?! Um no we are going to see if warranty is going fix everything now and if not then I need my car back. Currently still waiting on the lady to call warranty.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Good Morning. Thank you for taking the time to bring these concerns to our attention; your feedback is important to us! I'm sorry to hear that you are not 100% satisfied with your service experience. I will personally pass this message along to our lead service manager, and he will be reaching out to address any lingering issues. We understand that having vehicle work done is an inconvenience, and we're sensitive to your situation. Please forward your best contact info to: feedback@lafontaine.com Thank you again


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  • Our go-to dealership!

    We recommend everybody we know to Mike Kessler at LaFontaine. From the first call to vehicle delivery, the whole team is wonderful. 100% recommend!

    Dealer Response

    Hi Stephanie. Thanks for the great review! (Mike gets great reviews all the time and I'll make sure he sees yours as well) We're very happy to h...


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    We recommend everybody we know to Mike Kessler at LaFontaine. From the first call to vehicle delivery, the whole team is wonderful. 100% recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Stephanie. Thanks for the great review! (Mike gets great reviews all the time and I'll make sure he sees yours as well) We're very happy to have earned your business, and we look forward to keeping you in The Family Deal.


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  • GREAT CUSTOMER SERVICE

    Travis Richardson was a great service consultant as always, This is why I bring my 2003 Buick Park Ave. in for service. I have 203000 plus miles...

    Dealer Response

    Hi Bill, and thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC! (I will be sure that Travis views this.) We strive to provide an ex...


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    Travis Richardson was a great service consultant as always, This is why I bring my 2003 Buick Park Ave. in for service. I have 203000 plus miles on my car and your great service department is the reason it still runs tip top. Heading down to Florida,see you next oil change. Thanks Bill

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Bill, and thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC! (I will be sure that Travis views this.) We strive to provide an experience that leaves each customer 100% satisfied, because at the Family Deal, it's not just what you get, it's how you feel!


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  • Ms. Deborah Garner

    I was interested in a 2015 Cadillac Escalade, I drove an hour and a half to get there, spent over two hours taking a test and talking to the sale...

    Dealer Response

    Hello Debbie. I'm sorry to hear that you are not 100% satisfied with your buying experience. I have personally passed this message along to our ma...


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    I was interested in a 2015 Cadillac Escalade, I drove an hour and a half to get there, spent over two hours taking a test and talking to the salesman and I decided on the one I wanted. When I left the manager said he would let me know the next day if he could come down on the price at all which was listed at $58k And the salesman Thomas told me he would let me know the next day about switching out the wheels with another vehicle since they had scratches all over them. Never got a call from either the salesman or the manager. Very disappointed!!! Very unprofessional!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Debbie. I'm sorry to hear that you are not 100% satisfied with your buying experience. I have personally passed this message along to our manager. Your business and patience are appreciated.


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  • Worth the drive to Highland

    Kim Harbaugh and the LaFontaine team are incredible! Wonderful car buying experience -- highly recommend!

    Dealer Response

    Thank you for the 5 Star rating at LaFontaine Cadillac (I will be sure that Kim views this.) We strive to provide an experience that leaves each c...


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    Kim Harbaugh and the LaFontaine team are incredible! Wonderful car buying experience -- highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 Star rating at LaFontaine Cadillac (I will be sure that Kim views this.) We strive to provide an experience that leaves each customer 100% satisfied, because at the Family Deal, it's not just what you get, it's how you feel! We truly value our customers, and I'm so glad you chose LaFontaine Cadillac.


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  • Retiree

    Great dealership, salesman, and overall experience. Thanks to everyone in handling the lease of my new Enclave.

    Dealer Response

    Hi Dorothy, and thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC! We strive to provide an experience that leaves each customer 100...


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    Great dealership, salesman, and overall experience. Thanks to everyone in handling the lease of my new Enclave.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Dorothy, and thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC! We strive to provide an experience that leaves each customer 100% satisfied, because at the Family Deal, it's not just what you get, it's how you feel! We truly value our customers, and I'm so glad you chose LaFontaine Cadillac Buick GMC. Enjoy your New Enclave!


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  • ATS Servie

    I really value that they will pick up my car and bring me another! That makes the process easy, thanks!

    Dealer Response

    Hi Renee. Thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC! We strive to provide an experience that leaves each customer 100% sat...


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    I really value that they will pick up my car and bring me another! That makes the process easy, thanks!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Renee. Thank you for the 5 Star rating at LaFontaine Cadillac Buick GMC! We strive to provide an experience that leaves each customer 100% satisfied, because at the Family Deal, it's not just what you get, it's how you feel! We truly value our customers, and I'm so glad you chose LaFontaine Cadillac Buick GMC!


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  • Bought new Enclave

    Kelly Morland and her assistant, Tom Schumacher were fantastic. They were very fair and thorough.

    Dealer Response

    Thanks Chris!


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    Kelly Morland and her assistant, Tom Schumacher were fantastic. They were very fair and thorough.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Chris!


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  • LaFontaine review

    Excellent dealership. Fantastic service. They went above and beyond to take care of our needs.

    Dealer Response

    Hello Jay. Thanks for the 5 stars! We appreciate your business.


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    Excellent dealership. Fantastic service. They went above and beyond to take care of our needs.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jay. Thanks for the 5 stars! We appreciate your business.


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