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I always used Dean Arbour for buying and service work until. I brought my wife's car in for an oil change, older service guy came back after about a half... hour, well you need new tires and you need a brake job! (45,000 miles on the car with a new set of tires with only 500 miles on them). Took the car back home and picked up a set of pads and rotors for the car, and was going to do it myself. Pulled the wheels off and checked the pads and they are almost as thick as the new ones I bought. Ticked off I called the service dept. and told them about what happened. The guy kinda of laughed and told me, we always tell people they are needing new brakes when they are under 50%. 50% he must tell everybody that comes in there they need brakes! And have a tech working on the car that can't tell a good tire from a "needs replacing" tire? Sorry going to Standish or Bay City from now on.
My name is Jim Hayden I am the Dealer Partner here and would love the opportunity to speak with you. My number here is 989-879-2861. I have spoke with... my Service and Parts manager and this is not a normal practice. Neither of them do not remember speaking with anyone on this matter. So again please give us the opportunity to speak with you on this matter!
Fast and efficient! Enjoy having the car washed as an added benefit.
Justin Parrish really took care of us and I would refer anyone I know to him!! We found a great car dealer to buy from. Great job Dean Arbour Ford group!
We really appreciate you taking the time to let us know about your great experience, Greg! We are so happy to hear that Justin was able to assist you ...in finding your new car! Please let us know if there is ever anything else we can do for you! Safe travels!
The older gentle at the service window was not very nice. Usually the people are so nice... Just saying
Ron in the Service Department was awesome!! Everything I requested to get fixed ( 2 things ) were done very quickly and with a smile . The warranty work... also 2 problems were fixed in a very timely manner !! Thanx Ron !!!
Came here one Saturday after seeing a car on their website. It was after close because I hate being ambushed, looked in a few cars and they where trashed,... dirt all over inside and the Jeep my Husband looked at Stunk like high hell. Still came back Monday and was immediately ambushed driving around the lot (on both sides of the dealership might I add). Decided to talk to one of their newer salesman, he did a great job with us but there was nothing We liked. Went inside to check his other stores but still nothing, manager came out being pushy on a car we flat out didn't like. Tried to offer us a (great deal on it) I can't stand when people are pushy like that. Way too old school for my tastes. I hope this salesman goes to a good store, I'll follow him anywhere. Tips guys:1 stop the old school crap 2: remodel, my great grandmas home is more modern 3: clean your bathrooms
Thank you for taking the time to bring this to our attention, Stacy. Customer service is one of our top priorities and we are disappointed to learn th...at you had anything less than a stellar experience with us. Please give us a call at (800) 610-3779 and we will do our best to make this better. We hope to hear from you soon.
THe work was done perfectly, and in excellent time.
Thanks for the feedback. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you..., please give us a call.
Yvonne Hilderbrand was my sales person. She did a great job . I would recommend her to everyone. I have bought 2 other vehicles from Dean Arbour and... they have been great every time. If your looking for a great deal and an even better sales person be sure to buy from Dean Arbour and ask for Yvonne Hilderbrand.
My appointment was for 7 am. My car was brought in immediately. The service was completed in less than an hour.
This is our second time stopping at Dean Arbour and driving out with a new vehicle. The prices are right, the sales staff exceptional, they make things... happen NOW! I would recommend this dealership to anyone looking to buy a vehicle. I was pleased with my first vehicle purchase from Dean Arbour, then to have the exact same great experience a second time means it's no accident. It's truly their way of doing business.
We really appreciate your feedback! Please let us know if there is ever anything else we can do for you in the future!