Suburban INFINITI of Novi

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Suburban INFINITI of Novi Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Special Offers

Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since November 2007

About Suburban INFINITI of Novi - Your Metro Detroit Novi Michigan INFINITI Dealer

...



At Suburban INFINITI of Novi, we offer new INFINITI cars in Novi, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Novi.

For years, our financial staff at Suburban INFINITI has offered expert advice for those seeking a great INFINITI car loan or lease. Our service doesn't stop there. Novi customers can come in and take advantage of of our knowledgeable INFINITI car repair technicians and a fully-stocked inventory of INFINITI car parts.

"Make the choice"

Service

Wheel Balance

$49.95

Oil, Filter Change

$29.95 and up*

Tire Rotation

$9.95 and up*

Wheel Alignment (4WD)

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.5 out of 5 3.5
249 lifetime reviews. Includes reviews of Suburban INFINITI of Novi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 13, 2019

    First off they lie to get you in the door, then they had the nerve to blame my husband and myself for old damage to a soft top on a jeep. We were looking... at purchasing a 2008 Jeep Wrangler unlimited and I was honestly so excited to see it. When we were finally seen they too us to go look at the jeep, when we opened the door the driver seat was soaked and the seat brackets holding it to the floor were so rusted they were about to break, the top had several holes in it and I took pictures of all of this, when we went to speak to the manager about all this to see if he would come down on the price he blamed us for the damage. I still have the pictures to this day and I think this place should be shut down for lying and being straight up xxxxxxxx. Dont waste your time or money buying death traps from these crooks.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 6, 2019

    I would like to begin stating that the process of purchasing a new car is just as bad as dealing with the Secretary of State. I do not like playing various... games when purchasing a new vehicle (but it's the nature of the beast). After car shopping with a few other dealerships I narrowed it down to Suburban Infinity. I walked in the door with a NO BS Today attitude, Met this Professional Named Vern. He effectively assessed my knowledge of the product, and what I was looking for. Vern recognizes that I do not like the "typical salesperson", and took a more relaxed approach, not pushy. In the end, I was able to fully experience the product, no pressure sales, wasn't told what I needed or sold anything more than what I needed, AND walked out with a QX50 at a reasonable price. Great Experience!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 24, 2016

    I purchased a 2011 ford explorer xlt from this dealership. The buying process was fast and the staff there is incredibly helpful and friendly. They even... drove my car to me-i live 1.5 Hours away. Very happy with my purchase!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2019

    I recently purchased a car from this dealership, my sales man Vern was incredibly helpful and knowledgeable about the cars it made the buying process very... pain free. Talked to him about a car Saturday drove off the lot Monday and couldn't be happier I love my car. He was very professional and I wont be going anywhere else for my car needs.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 16, 2018

    Friendly and helpful. Negotiated a great price on my trade in. Happy with my new suv. Would recommend them if you are looking for a new or used car.

    4.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 13, 2018

    I was offered a trade in voucher on cars.com which was $19,000. Decided to go in during my lunch for them to view and work out the details. The salesman... took my keys and talked to the appraisal manager. He came back with the amount they would give me for trade in. $15,000. I then asked why the appraisal was so much lower than the voucher I was given to come into the dealer and what was wrong with my car for the lower appraisal. I was told NOTHING was wrong with my car. It was clean and in excellent shape. No mechanical issues. I then asked why the difference. I was told the internet department was over appraising vehicles. This entire process was awful and frustrating that I look time out of my lunch hour to stop into the dealership. I will never visit a Suburban dealership again. This is the second poor experience we’ve had in our household with Suburban. BAIT AND SWITCH is unacceptable for such a larger dealership. Shame.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Very sorry about your experience with the Cars.com purchase program. The dollar figure generated by Cars.com tries to match your vehicle as close as ...it can to the market you are in and take as many variables into consideration as it can. They do let you know on the voucher that it is not a guaranteed amount and the dealer will set the final value. Your vehicle is in great shape, it is a convertible Ford Mustang and sadly going into winter in Michigan looses a bit of its appeal.

  • 5.0 out of 5
    August 29, 2018

    I test drove an Infiniti Q60 I was incredible but what set them apart was how friendly William was and how great he was in taking care of us. He was very... charming and funny and he was great. We ended up moving in a different direction but the quality of service was exceptional.

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    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 29, 2018

    I have purchased four new SUVs over the past twelve years. Three of them were from Infiniti, but the service at this dealership was so bad that I switched... to Lexus for my last car.

    1.0 out of 5
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    3.0 out of 5
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    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2018

    The team at Suburban Infiniti of Novi (Ken, Bill, John, and Mike) went above and beyond to turn around what started as a bad experience at Suburban Dodge... of Ann Arbor. They followed through as promised, with prompt communication every step of the way. Mike provided consistent updates as the vehicle made its way through the pre-sale inspection and service. He immediately contacted me when the vehicle was ready for the test drive. Upon my first visit, Ken in sales greeted me with a friendly, yet low pressure, demeanor. He was more focused on ensuring that I was comfortable and happy, rather than trying to push for a quick a sale. When Bill and John got involved from a financing aspect, they set up a deal that fulfilled all of my requests in regard to trade-in value, vehicle pricing, interest rate, and monthly payment. They really went the extra mile to ensure that I got the absolute best deal. Each of them exhibited an air of genuine integrity and trustworthiness that is hard to find at other dealerships. Overall, this ranks among my best best car purchasing experiences. I don???t usually write reviews, but this team is well deserving of my five star rating. If you???re looking for legitimate and honest people for your next vehicle purchase, it doesn???t get much better than this. No hidden fees, no hard sales tactics, just genuinely great guys that aim to please. I couldn???t be happier.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2018

    The team at Suburban Infiniti of Novi (Ken, Bill, John, and Mike) went above and beyond to turn around what started as a bad experience at Suburban Dodge... of Ann Arbor. They followed through as promised, with prompt communication every step of the way. Mike provided consistent updates as the vehicle made its way through the pre-sale inspection and service. He immediately contacted me when the vehicle was ready for the test drive. Upon my first visit, Ken in sales greeted me with a friendly, yet low pressure, demeanor. He was more focused on ensuring that I was comfortable and happy, rather than trying to push for a quick a sale. When Bill and John got involved from a financing aspect, they set up a deal that fulfilled all of my requests in regard to trade-in value, vehicle pricing, interest rate, and monthly payment. They really went the extra mile to ensure that I got the absolute best deal. Each of them exhibited an air of genuine integrity and trustworthiness that is hard to find at other dealerships. Overall, this ranks among my best best car purchasing experiences. I don’t usually write reviews, but this team is well deserving of my five star rating. If you’re looking for legitimate and honest people for your next vehicle purchase, it doesn’t get much better than this. No hidden fees, no hard sales tactics, just genuinely great guys that aim to please. I couldn’t be happier.

    5.0 out of 5
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    Quality of Repair
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    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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