Reviews
Easy transaction. My previous Prius blew a head gasket so I needed to be replaced for work. It had 385,000 miles and the repair was $ 5,000 so I didn’t want to do that. I replaced with the 2024 Prius in your dealership and rolled over the $9,000 loan I still owed on my 2021 a Prius. Got a 5% Selco loan, the whole process took 1 1/2 hours as they needed to value my trade in, verify the condition and come up with a trade in value. Super helpful salesman and the loan agent recommended gap insurance which I took since I’m coming out $9,000 above car value and my Monthly payment was very affordable. I’ve had the 2024 Prius hybrid for a week. Love the 50 miles to the gallon of gas. I drive it 85,000 miles a year. I’ve had three of them and they are the three best cars I’ve ever had. Zero maintenance on any of them until I get to 380,000. Including no brake replacements.
Easy transaction. My previous Prius blew a head gasket so I needed to be replaced for work. It had 385,000 miles and the repair was $ 5,000 so I didn’t want to do that. I replaced with the 2024 Prius in your dealership and rolled over the $9,000 loan I still owed on my 2021 a Prius. Got a 5% Selco loan, the whole process took 1 1/2 hours as they needed to value my trade in, verify the condition and come up with a trade in value. Super helpful salesman and the loan agent recommended gap insurance which I took since I’m coming out $9,000 above car value and my Monthly payment was very affordable. I’ve had the 2024 Prius hybrid for a week. Love the 50 miles to the gallon of gas. I drive it 85,000 miles a year. I’ve had three of them and they are the three best cars I’ve ever had. Zero maintenance on any of them until I get to 380,000. Including no brake replacements.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bryan, thank you for choosing Lithia Nissan of Eugene and sharing your experience! Enjoy your 2024 Prius!
Very courteous and knowledgeable staff. They respect my wishes as much as possible. And they always update you on the progress of your service.
Very courteous and knowledgeable staff. They respect my wishes as much as possible. And they always update you on the progress of your service.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hector, thank you for choosing Lithia Nissan of Eugene and for sharing your experience with our team. It's great that you were kept updated on the progress of your service during your visit. We hope to work with you again in the future! See you next time.
Good service department very helpful not pushy let you know what they find by video to make your decision
Good service department very helpful not pushy let you know what they find by video to make your decision
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for your awesome review of our service department! We are so happy to hear you felt informed each step of the way. We hope to see you again at Lithia Nissan of Eugene!
They were able to get me right in for an oil change and got it done quicker than expected.
They were able to get me right in for an oil change and got it done quicker than expected.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you trusting the Lithia Nissan of Eugene service team! Keeping your vehicle in top shape is something we take seriously. We hope to be of service again soon!
I was pleased with the scheduling and performance or the service department. The waiting area was clean and comfortable. I will certainly give them a call the next time in need a service.
I was pleased with the scheduling and performance or the service department. The waiting area was clean and comfortable. I will certainly give them a call the next time in need a service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Russell, it's great to read your positive feedback from your recent experience with our service team! We look forward to helping you again in the future. See you next time at Lithia Nissan of Eugene!
I’ve always liked this dealership. Customer service is outstanding, no matter what department. Mechanics are spot on when it comes to diagnostics snd repairs when needed.
I’ve always liked this dealership. Customer service is outstanding, no matter what department. Mechanics are spot on when it comes to diagnostics snd repairs when needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marty, thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Lithia Nissan of Eugene. Safe travels!
Quick and easy with great service, and welcoming urgency. They were nice and descriptive of all the details of the service
Quick and easy with great service, and welcoming urgency. They were nice and descriptive of all the details of the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for sharing your fantastic feedback of our team! We appreciate your confidence in Lithia Nissan of Eugene and hope to work with you again in the future. Take care!
Paperwork said air pressure & wear were different for front & back tires. They were brand new, front & back, about 3 days before report.
Paperwork said air pressure & wear were different for front & back tires. They were brand new, front & back, about 3 days before report.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robyn, we are very sorry to hear about this oversight and we appreciate you bringing it to our attention. We will make sure that our team double-checks their work going forward. If you would like to discuss your report further, please don't hesitate to reach out directly. Thank you.
People were courteous and the waiting room was clean. It did take longer than stated
People were courteous and the waiting room was clean. It did take longer than stated
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us a review. Our team always strives to give a 5 star experience. Please let us know if there is anything we could have done to improve your visit. We hope to hear from you soon!
The dealership offers some of the best customer service around. The agents are friendly, helpful, and always ready to answer any questions. They genuinely care about your experience with the car you’re buying, not just making a sale. They stay in touch and follow up after your purchase, and they gave me a fair quote while always being available whenever I had questions.
The dealership offers some of the best customer service around. The agents are friendly, helpful, and always ready to answer any questions. They genuinely care about your experience with the car you’re buying, not just making a sale. They stay in touch and follow up after your purchase, and they gave me a fair quote while always being available whenever I had questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joe, thank you for sharing your fantastic feedback about our team! We appreciate your confidence in Lithia Nissan of Eugene and we hope to see you again down the road!