New 877-742-9009 Dealer Website
Used 888-718-9141 Email Dealer
Service 855-222-1688

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Reviews

Average Ratings

4.8
114 lifetime reviews.
  • Robberson Ford earns the highest marks.

    What did I like about my experience at Robberson Ford? Everything. This is the third truck I've bought at Robberson Ford, and I get all my mainten...


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    What did I like about my experience at Robberson Ford? Everything. This is the third truck I've bought at Robberson Ford, and I get all my maintenance and repair work done there. Joe Conte has been my salesman on the last two trucks, and he's always treated me like a friend, gone out of his way to make sure I'm completely satisfied, and he's been there for me whenever I have a question. Alan and the rest of the staff in the Quick Lane department have always been courteous and professional, as has the staff in the service department. Robberson Ford is a shining example of how to run a good business.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Escape

    The buying experience was good. Salesman was very knowledgeable and was able to answer all our questions. Facilities were clean and attractive. ...

    Dealer Response

    Thank you so much for your kind and honest review of Robberson Ford, Rusty! We always appreciate any feedback. It was a pleasure to do business wi...


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    The buying experience was good. Salesman was very knowledgeable and was able to answer all our questions. Facilities were clean and attractive. Liked the "garage"/dealer delivery area where it was nice and warm. Would suggest the wash prep team be sure to take extra look roof and sun roof glass. Many deposits on roof I didn't find at the dealer. Clay bar got most off but will need repeat.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind and honest review of Robberson Ford, Rusty! We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Jeff Robberson- President - at customerservice@robberson.com


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  • Service department and express lane - terrible

    Long wait at "express" Lane. When I stated I wanted to use the Ford issued coupon I was treated poorly. When I asked the actual service departmen...

    Dealer Response

    I am terribly saddened to hear about your experience. If you would, I would like it if you speak to me directly so I can understand better what ha...


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    Long wait at "express" Lane. When I stated I wanted to use the Ford issued coupon I was treated poorly. When I asked the actual service department to book a future appointment for an oil change they would not take it. I purchased a 60k vehicle new from this dealership, but never will again after learning how poor the service department and express lane treat customers.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am terribly saddened to hear about your experience. If you would, I would like it if you speak to me directly so I can understand better what happened. This is not the way that we want our business to be known and we always work hard to strive for excellence. I hope to hear from you soon. Sincerely, Jeff Robberson- President - at customerservice@robberson.com


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  • 2017 Ford Escape

    I have slipped and gone to different manufacturers, but my current & last car are Fords and from now on always will be Fords

    Dealer Response

    Carolynn, thanks for this marvelous review and congratulations on your new Escape! We are grateful for the opportunity to earn your business. I wi...


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    I have slipped and gone to different manufacturers, but my current & last car are Fords and from now on always will be Fords

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carolynn, thanks for this marvelous review and congratulations on your new Escape! We are grateful for the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Best regards, Jeff Robberson- President - at customerservice@robberson.com


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  • Great!

    Things have changed. As a 30 year resident of Bend, we always found Robberson to be the "Good Ol' Boys" dealership and if you weren't one of them...

    Dealer Response

    Thank you so much for your feedback, Sue. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share y...


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    Things have changed. As a 30 year resident of Bend, we always found Robberson to be the "Good Ol' Boys" dealership and if you weren't one of them, you got the high prices. Being a Ford family put us in the position of shopping elsewhere to get a good price. We were pleasantly surprised to have an excellent buying experience from both Gabe and Aaron. No high pressure. Questions answered quickly and with a lot of knowledge. NO GAME PLAYING. This is a new Robberson and we appreciated the excellent treatment. Thank you. AND receiving my new car was a GREAT experience. Having a place to go over everything when receiving my new vehicle, that was not out in the weather, was a dream come true! Truly an excellent experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback, Sue. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Gabe and Aaron. Please let us know if we can ever help you in the future. Regards, Jeff Robberson- President - at customerservice@robberson.com


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  • This was a refreshing experience!

    Tim Schroeder was patient and professional each time we visited the Mazda dealership. He was always available to answer our questions but never ma...

    Dealer Response

    Hi Steve! Your fantastic review was quite a refreshing read! Congratulations on your new Mazda CX-9. I am happy Tim provided you with pressure-fre...


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    Tim Schroeder was patient and professional each time we visited the Mazda dealership. He was always available to answer our questions but never made us feel pressured. His approach to customer service and the entire car buying experience was second to none! My wife is so happy with the Mazda CX-9!! We will buy our next vehicle from Robberson Ford but hopefully its my turn and its a F-350.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steve! Your fantastic review was quite a refreshing read! Congratulations on your new Mazda CX-9. I am happy Tim provided you with pressure-free, efficient and well-informed customer service. We look forward to seeing you again and helping you get into that new F-350! Regards, Jeff Robberson- President - at customerservice@robberson.com


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  • Great experience!

    I had a great sales person (Patrick) help me with the test drive and the whole experience. It went very smoothly and Patrick kept me informed the ...

    Dealer Response

    Thank you for your kind words and congratulations on your new car! We are very happy to hear that Patrick made it a smooth process for you as we k...


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    I had a great sales person (Patrick) help me with the test drive and the whole experience. It went very smoothly and Patrick kept me informed the whole time about what was happening and made sure I was comfortable while I waited. The facilities are very nice at Robberson Ford/Mazda. The paperwork went very smoothly and the staff was very helpful in explaining everything. I would definitely recommend Robberson to anyone looking for a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and congratulations on your new car! We are very happy to hear that Patrick made it a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Regards, Jeff Robberson- President - at customerservice@robberson.com


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  • Wonderful Experience

    Our sales rep was professional, honest and prompt. He made it a great experience! Also, the waiting area was great so my kids could relax while we...

    Dealer Response

    Amanda, thank you for taking the time to write us a great review. I am thrilled to hear that you had such a great shopping experience with us. Bar...


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    Our sales rep was professional, honest and prompt. He made it a great experience! Also, the waiting area was great so my kids could relax while we went through the process. Barbara, the finance person, was wonderful and quick.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amanda, thank you for taking the time to write us a great review. I am thrilled to hear that you had such a great shopping experience with us. Barbara is a great asset and we're lucky to have her. Please let us know if we can help you with anything else. Regards, Jeff Robberson- President - at customerservice@robberson.com


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  • AJ In Bend

    Very pleasant experience with knowledgeable sales staff and finance person.

    Dealer Response

    Your great feedback truly made our day, Alan. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was...


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    Very pleasant experience with knowledgeable sales staff and finance person.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Alan. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, Jeff Robberson- President - at customerservice@robberson.com


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  • Amazing car buying experience!!!

    Joseph Conte was extremely helpful, patient, honest, not pushy and listened to all of my requirements for a car and did his absolute best to find ...

    Dealer Response

    Hello Sarah-Anne! First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing an efficient...


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    Joseph Conte was extremely helpful, patient, honest, not pushy and listened to all of my requirements for a car and did his absolute best to find the perfect vehicle for me. I couldn't be happier with my experience. I bought my last car from him and already trusted him, he gave me another great experience and I will be back when I am ready to purchase my next vehicle. He made the whole experience enjoyable and fun and walked me through each step so that I felt good about my purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Sarah-Anne! First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing an efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Joseph assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Regards, Jeff Robberson- President - at customerservice@robberson.com


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