Ripley and Fletcher Ford

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Reviews

Average Ratings

4.9
146 lifetime reviews.
  • Great facillity

    Oil change was quick and easy. I called made an appointment and they were able to get my car in when it was convenant for me.

    Dealer Response

    On Behalf of Ripley and Fletcher Ford and our entire staff, Thank you so much for your continued business and support. We appreciate you and your ...


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    Oil change was quick and easy. I called made an appointment and they were able to get my car in when it was convenant for me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    On Behalf of Ripley and Fletcher Ford and our entire staff, Thank you so much for your continued business and support. We appreciate you and your positive review. Respectfully, Ripley and Fetcher Ford


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  • Great service as usual

    I have been a customer for years - as usual - SERVICE WAS GREAT. Thanks


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    I have been a customer for years - as usual - SERVICE WAS GREAT. Thanks

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Keeping up the good work

    I have bought multipal vehicle from ripleys. I do continue

    Dealer Response

    Paul, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!


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    I have bought multipal vehicle from ripleys. I do continue

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!


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  • 5000 mile checkup and oil separator installation

    The work was done with quality and no wasted time, and I was able to watch and ask questions. I hope to be back this summer to get some aftermark...


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    The work was done with quality and no wasted time, and I was able to watch and ask questions. I hope to be back this summer to get some aftermarket parts installed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Brought my truck in for an oil change and tire rotation. Service tech noticed my inspection sticker was out of date. They inspected the truck as...

    Dealer Response

    David, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything...


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    Brought my truck in for an oil change and tire rotation. Service tech noticed my inspection sticker was out of date. They inspected the truck as well. Nice job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Great service and friendly employees

    Thanks to the excellent team at Ripley & Fletcher, my recent lease of a Fusion SE was a very positive experience. Everyone at the dealership treat...


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    Thanks to the excellent team at Ripley & Fletcher, my recent lease of a Fusion SE was a very positive experience. Everyone at the dealership treated me as a valuable customer, even though it was my first experience with the dealership. Scott Martel, the sales person, was the best. Professional, patient and friendly. While helping me find the vehicle that had all the features I wanted, I was grateful that he did not try to entice me with a vehicle that had options I did not care about. And he even preset options from the menu on the car I chose, based upon my test drive the previous day. Thanks again Scott! Tracy was very helpful, patiently answering my many questions. Hank also was a pleasure to work with. He quickly got me through the closing process. I have been recommending Ripley & Fletcher to my neighbors, many of who stop by to admire the car. In addition, my recent experience with the service department makes me feel like I made a good decision to obtain this vehicle at your dealership. Thanks again.....

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Exceptional Dealer and Service

    I originally had a plethora of small things that needed to be done when I called on Friday. The Advisor said that they could get working on it Tue...

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Aaron! It is great to hear that we were able to go above and beyond your expe...


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    I originally had a plethora of small things that needed to be done when I called on Friday. The Advisor said that they could get working on it Tuesday but I could drop off as early as I wanted. I dropped it off on Monday morning as they opened. They completed all of the work by 3pm on Monday. Normally, I can't pick up my vehicles on the same day the work is finished because I usually get out of work at the time they close. I showed up, unannounced, and asked Lou if I could have my car. Without hesitation, I had my car in 5 minutes. All along with a handshake from the Owner, Joe. I can't ever take for granted that they remember me by name. This type of experience exemplifies why I keep going back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Aaron! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • very positive experience

    In 2015 I leased a 2014 Ford Escape All of my service has been wonderful, always helpful and informative.

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Brenda! Thank you so much for choosing Ripley and Fletcher Ford as your first...


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    In 2015 I leased a 2014 Ford Escape All of my service has been wonderful, always helpful and informative.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Brenda! Thank you so much for choosing Ripley and Fletcher Ford as your first choice for service!


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  • My responce to your survey

    The noise I hear from the electric motor happens when the car is in park & not moving. The service people tested on the road which to me, means th...

    Dealer Response

    Tere, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Ripley and Fletcher Ford as your fi...


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    The noise I hear from the electric motor happens when the car is in park & not moving. The service people tested on the road which to me, means the car was moving. Everything else went as expected.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tere, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Ripley and Fletcher Ford as your first choice for service!


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  • Factory recall service.

    Excellent,efficient and very professional service.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, John! At Ripley and Fletcher Ford, we value our customers and ...


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    Excellent,efficient and very professional service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, John! At Ripley and Fletcher Ford, we value our customers and we look forward to seeing you on your next visit. Take care!


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