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Reviews

Average Ratings

4.7
353 lifetime reviews. Includes reviews of Twin City Subaru from DealerRater.com
  • Awesome customer service
    March 21, 2017

    My husband and I went looking for a new car. We were just going to look and Bryan approached us. Within a few minutes of talking with him we we...

    Twin City Subaru

    We're so glad you had such a great experience with Bryan and at the dealership. Thank you for choosing Twin City Subaru and congratulations on the...


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    My husband and I went looking for a new car. We were just going to look and Bryan approached us. Within a few minutes of talking with him we were test driving th car we had been looking at. He listened to everything that we were looking for not just in the car, but also to make the deal happen. Bryan made buying a new car easy and worry free. After 2 weeks of having the car Bryan continues to go above and beyond helping us, addressing all of our questions. We would recommend him to anyone looking to buy a car!!!

    Does recommend this dealer
    Twin City Subaru

    We're so glad you had such a great experience with Bryan and at the dealership. Thank you for choosing Twin City Subaru and congratulations on the new car!


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  • First Car Purchase
    February 18, 2017

    As a recent college grad and as someone who had never purchased a vehicle before I was incredibly apprehensive about going car shopping. However, ...

    Twin City Subaru

    We're so glad you had such a nice experience with Brian and at our dealership! We understand the car buying experience can be stressful and we do ...


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    As a recent college grad and as someone who had never purchased a vehicle before I was incredibly apprehensive about going car shopping. However, Bryan made the whole process simple and relaxed. He took the time to figure out excatly what I needed out of a car in such a way that made me feel like I was asking the advice of a trusted friend, instead of someone who's job it was to sell me into a car. Bryan found me a car that not only was the color and style that I wanted but that was less than what I had expected to pay! Bryan totally put me at ease and I honestly don't ever want to purchase a car from anyone else!

    Does recommend this dealer
    Twin City Subaru

    We're so glad you had such a nice experience with Brian and at our dealership! We understand the car buying experience can be stressful and we do our best to make it easy for our customers. Congratulations on purchasing your first vehicle and for making it a Subaru! Thank you for choosing Twin City Subaru!


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  • Ice and Snow Day in VT.
    January 12, 2017

    You know how you talk to a dealer on the phone and they give GREAT $$$ numbers on the phone.So you go to the dealership only to find "opps" "Wel...

    Twin City Subaru

    Sounds like you had a great experience at Twin City Subaru and with Bryan as your sales person! We're so happy that the outcome was even better th...


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    You know how you talk to a dealer on the phone and they give GREAT $$$ numbers on the phone.So you go to the dealership only to find "opps" "Well we can't really make you THAT deal".SOO that is NOT THE CASE at Twin City .Numbers Bryan gave me over the phone turned out to be even better in person.We traveled from NY to make a GREAT deal on an Outback.No worries about an out of state purchase.All paperwork done exactly as promised.Topnotch work by Bryan and the staff at Twin City to get us in the car we wanted at a the deal that was promised...Only glitch was taking new car home in snow,sleet and freezing rain.I'm sure if Bryan could have fixed this he would.

    Does recommend this dealer
    Twin City Subaru

    Sounds like you had a great experience at Twin City Subaru and with Bryan as your sales person! We're so happy that the outcome was even better than you expected. Thank you very much for the kind review and for choosing Twin City Subaru! We hope to see you again in the future.


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  • Bryan Chenvert was very helpful
    January 10, 2017

    Bryan's excitement over the great features of the new 2017 Impreza made the long wait for it to be shipped much less of an annoyance. Thank you, B...

    Twin City Subaru

    We're so glad you had such a great experience with Bryan and that he made the wait at least a little bearable. Thank you for choosing Twin City Su...


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    Bryan's excitement over the great features of the new 2017 Impreza made the long wait for it to be shipped much less of an annoyance. Thank you, Bryan

    Does recommend this dealer
    Twin City Subaru

    We're so glad you had such a great experience with Bryan and that he made the wait at least a little bearable. Thank you for choosing Twin City Subaru and for the kind review!


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  • Excellent service
    December 29, 2016

    Thanks to Bryan Chenvert and his professional, courteous salesmanship, the trading of my car for my new Outback was a pleasure. I did not feel st...

    Twin City Subaru

    We're so glad that Bryan and Desmond were able to make your car buying experience pleasurable. Thank you for the review and for choosing Twin City...


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    Thanks to Bryan Chenvert and his professional, courteous salesmanship, the trading of my car for my new Outback was a pleasure. I did not feel stressed with any decisions, was not pressured into any unnecessary logistics and was well informed during the whole process- test driving, choosing the right vehicle, financial piece, and new car checklist. I also need to acknowledge Desmond as he made the financial paperwork, which can be a nightmare, a smooth process. I highly recommend Twin City Subaru and look forward to dealing with them again. TG- Enosburg

    Does recommend this dealer
    Twin City Subaru

    We're so glad that Bryan and Desmond were able to make your car buying experience pleasurable. Thank you for the review and for choosing Twin City Subaru. Enjoy your new Outback!


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  • Made buying my first Subaru simple!
    December 14, 2016

    Bryan Chenvert and Desmond Culcleasure made buying my first Subaru a simple low stress process. I am a VW TDI owner, and have spent the past few ...

    Twin City Subaru

    Thank you very much for your kind review. We are so glad you had such a great experience with Bryan and at Twin City Subaru! We hope you enjoy you...


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    Bryan Chenvert and Desmond Culcleasure made buying my first Subaru a simple low stress process. I am a VW TDI owner, and have spent the past few months figuring out what my next car was going to be after the buyback. I needed the car to be a manual transmission, and that limited my options. A new VW was out of the question because you can't disable the traction control, and the certified warranty they offer is pretty poor. Before I stopped in at Twin City Subaru, I had test driven dozens of cars at dealers and through private sellers, and had yet to find something I was comfortable in. I was greeted right away by Desmond and Bryan, and Bryan took me out on a test drive in a used Impreza and Crosstrek. I ended up buying the certified Impreza Sport Premium. While it is certainly a different driving experience than my TDI, the car felt sold, the all wheel drive was great, and the certified warranty that Subaru offers is excellent. If you are looking for a new or used Subaru, stop by Twin City Subaru and ask to speak with Bryan Chenvert.

    Does recommend this dealer
    Twin City Subaru

    Thank you very much for your kind review. We are so glad you had such a great experience with Bryan and at Twin City Subaru! We hope you enjoy your new to you Impreza and be sure to stay in touch for any future needs.


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  • Very pleasant experience
    November 4, 2016

    Bryan was great to work with - very helpful and never "pushy" which I consider a wonderful asset in a salesman. I have already highly recommended ...

    Twin City Subaru

    Thanks so much for the review! We're so glad you had a wonderful experience at Twin City Subaru and with Bryan. Congratulations on your new Subaru...


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    Bryan was great to work with - very helpful and never "pushy" which I consider a wonderful asset in a salesman. I have already highly recommended Bryan and Twin City Subaru to a few people and will continue to do so. Just imagine - making the purchase/lease of a car a pleasant experience. Cudos all around!! Phyllis McEntee.

    Does recommend this dealer
    Twin City Subaru

    Thanks so much for the review! We're so glad you had a wonderful experience at Twin City Subaru and with Bryan. Congratulations on your new Subaru and thank you for choosing Twin City Subaru! We hope to see you again in the future.


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  • In with the old and out with the new in 2 1/2 hours!
    November 3, 2016

    Bryan was great to work with in the purchase of our used 2013 Honda Crosstour. Even though it was not a Subaru he went out of his way to answer a...

    Twin City Subaru

    Congratulations on your new car! We're so happy you had such a great experience with Bryan and at Twin City Subaru. We look forward to working wit...


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    Bryan was great to work with in the purchase of our used 2013 Honda Crosstour. Even though it was not a Subaru he went out of his way to answer any questions we had and if he did not know the answer, he would find it. We were there past hours and we never felt rushed. I had no idea that when I walked in at 5:30pm to look at the car that I would be driving home with it at 8:00pm, it was quick and painless and I absolutely LOVE my new car. If I have know of anyone looking for a Subaru in the future, I will send them Bryan's way.

    Does recommend this dealer
    Twin City Subaru

    Congratulations on your new car! We're so happy you had such a great experience with Bryan and at Twin City Subaru. We look forward to working with you again in the future and thank you for choosing Twin City Subaru!


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  • Amazing salesperson, wonderful dealership!!
    November 3, 2016

    We can't say enough good things about Twin City Subaru and Bryan Chenvert! We came in looking for a potential new car, and drove one home. Wow! Th...

    Twin City Subaru

    Thank you so much for the kind review! We're so glad you had such a great experience with Bryan and Twin City Subaru. Congratulations on your new ...


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    We can't say enough good things about Twin City Subaru and Bryan Chenvert! We came in looking for a potential new car, and drove one home. Wow! The trade in on our old Subaru was generous and Bryan Chenvert really outdid himself helping us find the perfect new vehicle. Everyone we met there was friendly and very professional. We went home feeling like we'd been well taken care of, not "handled". We won't go anywhere else the next time we purchase a car. Thank you, so much, Bryan!! Kathy and David

    Does recommend this dealer
    Twin City Subaru

    Thank you so much for the kind review! We're so glad you had such a great experience with Bryan and Twin City Subaru. Congratulations on your new Subaru and for choosing Twin City Subaru!


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  • Wanted to take my car here.
    October 27, 2016

    I booked my car in for service weeks in advance. Using their website I had to enter a TON of information including VIN#, etc. After all that it sa...

    Twin City Subaru

    We are very sorry for the difficulty you had in scheduling your appointment. We recently made a change in our internal communication system, and ...


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    I booked my car in for service weeks in advance. Using their website I had to enter a TON of information including VIN#, etc. After all that it said I would get a message confirming it. A day later I got an email saying a certain service manager would be contacting me soon. After a week I emailed back and got a response that someone would contact me soon. After another week I called and was told I was not on the schedule. Since it was for a weekday and I was planning to drive over an hour to get there, I'd already blocked the day out. I was told they were very sorry but this has been happening with others who used the online booking - so why are they keeping the online booking up? And rather than rescheduling on the spot, I was transferred to a service manager's voicemail. I left my name and number, but she never called back. They don't want my business? Fine.

    Does not recommend this dealer
    Came in for service or repair
    Twin City Subaru

    We are very sorry for the difficulty you had in scheduling your appointment. We recently made a change in our internal communication system, and this caused there to be significant issues with properly handing any online scheduling communications for approximately 2 weeks. The issue has since been corrected. In the interest of making this right, we have reached out to try and get an appointment scheduled at the earliest possible time and to see what other actions can be taken to try and make this a convenient transaction after all of the difficulties leading up to it. We at Twin City Subaru take pride in offering only the best customer service in all facets of our operation, and are sincerely sorry that we failed to do so in this case. We do, however, look forward to any opportunity that we have to show you the level of service that we customarily provide. Best wishes, Twin City Subaru. Note: At the time of this response, the customer has already been contacted, and the service work has been completed at the earliest convenient time for the customer.


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