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Reviews

Average Ratings

4.9
353 lifetime reviews.
  • Grea Service

    smooth process-easy check in, quick service, easy payment, check out This was my first visit, so I didn't know what to expect. I was very pleased ...

    Dealer Response

    Oscar, thank you for your kind words! We are very happy to hear that it was a smooth process for you. Our customers are very important to us and w...


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    smooth process-easy check in, quick service, easy payment, check out This was my first visit, so I didn't know what to expect. I was very pleased with the service & the treatment from the employees.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Oscar, thank you for your kind words! We are very happy to hear that it was a smooth process for you. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you like our page to get all the good service deals! Best, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Excellent service

    Every aspect of my recent service was excellent. Had me in and out in an hour, prices quoted were the prices I paid, service rep was knowledgeable...

    Dealer Response

    Jeffrey, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice thos...


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    Every aspect of my recent service was excellent. Had me in and out in an hour, prices quoted were the prices I paid, service rep was knowledgeable and forthright. Could not be happier. I have had my car serviced there previously and always have been extremely satisfied.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeffrey, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Service appointment and service recieved.

    Everything, from start to finish; very professional personnel who were polite, attentive and displayed more than adequate knowledge. Waiting time...

    Dealer Response

    Thank you for taking the time to write this awesome review, Armand! I am pleased to hear that our team was able to provide you with an efficient a...


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    Everything, from start to finish; very professional personnel who were polite, attentive and displayed more than adequate knowledge. Waiting time was not only pleasant but seemed to take much less time than I had expected.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this awesome review, Armand! I am pleased to hear that our team was able to provide you with an efficient and overall positive experience! We would love to work with you again! Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Good service

    The price was reasonable (as previously estimated); the personnel were friendly and the product we received works excellent. We are satisfied with...

    Dealer Response

    Albert, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied w...


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    The price was reasonable (as previously estimated); the personnel were friendly and the product we received works excellent. We are satisfied with our experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Albert, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Great Sales

    The car was what I was looking for. It was a long wait for the order but was worth it. Bob and Ann were engaging with good senses of humor.

    Dealer Response

    Brian, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the nee...


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    The car was what I was looking for. It was a long wait for the order but was worth it. Bob and Ann were engaging with good senses of humor.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Great service

    Brett did a good job taking care of a small warranty issue. Brett got me a loaner car for the day and the issue was fixed in a couple of hours.

    Dealer Response

    Hi Miles, and thank you for this great review! We're excited to hear that Brett took care of you! He is a great asset and we appreciate all he doe...


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    Brett did a good job taking care of a small warranty issue. Brett got me a loaner car for the day and the issue was fixed in a couple of hours.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Miles, and thank you for this great review! We're excited to hear that Brett took care of you! He is a great asset and we appreciate all he does. Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Good service

    The process it was easy. Employees are polite and friendly. I was glad to have been able to use a car to get home since I hadn't planned but suspe...

    Dealer Response

    Andrea, I appreciate your positive feedback about our dealership. We do take pride in catering to our guests' automotive service needs the best wa...


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    The process it was easy. Employees are polite and friendly. I was glad to have been able to use a car to get home since I hadn't planned but suspected it needed it needed brakes.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andrea, I appreciate your positive feedback about our dealership. We do take pride in catering to our guests' automotive service needs the best way we can. If you need anything else for your vehicle, please don't hesitate to let us know! Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • great service, very friendly & waited for oil chg.

    didn't have an appointment and they were able to work me in while I waited. GREAT JOB!!! had oil change and rotated tires.

    Dealer Response

    Thank you for the review, Shirley. I appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers ...


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    didn't have an appointment and they were able to work me in while I waited. GREAT JOB!!! had oil change and rotated tires.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, Shirley. I appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Ram Power Wagon Purchase

    Robbie was great to work with as well as everyone else in the dealership. Anyone I dealt with was kind, friendly and willing to help out. Very e...

    Dealer Response

    David, Thank you for your wonderful remarks which I have shared with Robbie. I am thrilled to hear that you enjoyed your experience with us. Until...


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    Robbie was great to work with as well as everyone else in the dealership. Anyone I dealt with was kind, friendly and willing to help out. Very enjoyable experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, Thank you for your wonderful remarks which I have shared with Robbie. I am thrilled to hear that you enjoyed your experience with us. Until next time, drive safe! Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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  • Friendly open minded dealership

    Patient, professional, family oriented and accommodating .Dealing with Steve Northrop was like dealing with a brother. He listen to what I wanted...

    Dealer Response

    Thank you for your review, Timothy. I am glad to have Steve on our team and that we could provide you with a positive experience. If you ever need...


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    Patient, professional, family oriented and accommodating .Dealing with Steve Northrop was like dealing with a brother. He listen to what I wanted and delivered very quickly. It is a asset to have people like that work for you. Crosstown motors.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Timothy. I am glad to have Steve on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tom Ritchotte GM | TRitchotte@crosstowndcj.com


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