FX Caprara Chrysler Dodge Jeep RAM of Alexandria Bay

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 4, 2019

    Do not bring anything to this dealer or buy anything from them. Absolutely terrible service department and even worse customer service. Left my truck there... for a month and a half and was charged 1500 for work to repair which didn't fix it. Brought truck back to them 3 times AFTER paying them and they would not issue any sort of refund. Stay away from this dealership.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    Hi Drew - I am very sorry to hear about the issues you've been experiencing with your truck. I'd like to get more details about this situation to see ...if there is anything I can do to help. Would you please give me a call? Thank you, Lyle Salter - Service Manager - 315-482-7400

  • 5.0 out of 5
    December 31, 2011

    We've purchased cars from this place for the past 20 years; I'm not sure how many but probably ten vehicles. We've never had a bad experience there. Chris... is wonderful & the service dept has kept us happy after the sale. Great people!

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?