FX Caprara Chrysler Dodge Jeep RAM of Alexandria Bay

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
3 lifetime reviews.
  • 1.0 out of 5
    November 13, 2020

    Have been a customer for 24 years because they were honest . That no longer exists in service . Took my 07 Caravan ( Bought There ) because of Anti... Freeze leak .. Needed $60 part , a piece of pipe that connects lower radiator hose to engine held by 3 bolts and 1 radiator clamp . Bill was $300 including $60 part . What a rip off .. Stay away , 3 neighbors have had similar if not worse problems with service there and none will ever go back .. I wish Billy Caprara was still around . I was talking to George Kuhn about a new vehicle when there . Guess what , sorry George ..

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    Customer Service
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    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 4, 2019

    Do not bring anything to this dealer or buy anything from them. Absolutely terrible service department and even worse customer service. Left my truck there... for a month and a half and was charged 1500 for work to repair which didn't fix it. Brought truck back to them 3 times AFTER paying them and they would not issue any sort of refund. Stay away from this dealership.

    1.0 out of 5
    Customer Service
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    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    Hi Drew - I am very sorry to hear about the issues you've been experiencing with your truck. I'd like to get more details about this situation to see ...if there is anything I can do to help. Would you please give me a call? Thank you, Lyle Salter - Service Manager - 315-482-7400

  • 5.0 out of 5
    December 31, 2011

    We've purchased cars from this place for the past 20 years; I'm not sure how many but probably ten vehicles. We've never had a bad experience there. Chris... is wonderful & the service dept has kept us happy after the sale. Great people!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?