From our first visit, we were made to feel very welcome. Our eventual salesperson, Ryan Fortin, was very knowledgeable and sensitive to our needs. Nev...er did we feel that we were being steered toward options we did not want. Ryan took us on a couple of test drives, patiently demonstrating the features of the vehicle. The financial terms were handled by by Doug, and I felt they were very fair. All in all, it was a positive experience.