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My husband and I were making a 15-hour-drive from Ohio to Acadia National Park in Maine. Just two hours from our destination, the transfer case on our... 2016 Jeep Wrangler exploded, leaving us stranded on the highway in Augusta. Our vehicle was towed to the nearest Jeep dealership, Charlie’s Motor Mall. We were shaken up, stressed about getting to our vacation, and unsure when the Jeep could be repaired. The team at Charlie’s worked quickly to get us in a rental, even moving luggage and supplies for us from our Jeep into the rental! We were back on the road in no time. Over the next few days, Charlie’s worked closely with our insurance company to expedite the repairs, keeping us informed at every turn. Not only did they fix our Jeep in record time, they also addressed an unrelated warranty issue which offered us the rental vehicle at no charge! Thanks to Cory, Heidi, Steve and the gang, we were able to relax and enjoy our vacation. Turns out Maine is a beautiful state… and home to a lot of great people.
I have bought many cars from Charlie and that is why I was surprised by their attitude when I returned a leased car. Three months after I returned it... I was billed over 1,000 . Part was no credit for payments made, part was unreasonable expectations about normal wear of a three year old car. I asked the financial person (Troy) for help in dealing with the errors made by Toyota Financial. He was rude and said Charlie's had nothing to do with it. I got th message loud and clear--Once you buy your car from them you are on your own. I've bought my last from them.
Everyone was extremely helpful and professional. It's the second time we purchased a vehicle from charlies. They make it a very pleasant experience.
Great team at Charlies Andy Dupont one of the best to work with. He is very efficient and knowledgeable about all the vehicles really appreciate all... he did.
Honestly the best service I could've asked for, Jaime was great, he went above and beyond to find a bank that would help me in my unique situation and... put me in a New car that was just perfect. I'll definetly be back in the future.
Having bought many cars from Charlie’s, we continue to get great service time after time. . .and they certainly show how appreciative they are for our... continued business.
Everything they did for me was amazing!! Dave and John are the best!! I would highly recommend these guys!!! Wouldn’t buy a vechile anywear else!! :)
I went to Charlie's because of a outstanding recommendation from someone who has bought all of their vehicle from there. I wasn't planning on driving away... in a 2019 Jeep Compass but the service and price could not be beat! Jaime was incredible helpful and allowed me to test drive a number of vehicles before I found the perfect fit. He did everything he could to make sure I had everything I needed for the price I wanted. I can't say enough good things about this experience. I will be a member of the Charlie's family for a LONG time to come!
There is not much else to say except for what a top notch experience!! From sales to service to finance to the comfort of the facilities. Superb! This... was the third car that I have purchased from them and I will never go anywhere else. If you want to be treated right, then this is the place to go!! Shout out to Lexi, very pleasant to deal with. I felt that she had genuine excitement for us and great enthusiasm. Thanks again Charlie’s!!
Staff (Joe, Cody and Zachary) gave excellent service in the transition from one lease to another leased Kia Sorrento! We were very pleased with their... customer service from coffee to the new lease! I would recommend Charlie’s MM.