Reviews

Average Ratings

4.7
59 lifetime reviews.
  • Great car - Wonderful service

    Saw Berlin City ad in the Burlington Free Press and decided I would give them a chance for my business. They earned it. Caleb and Mark in sales ...


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    Saw Berlin City ad in the Burlington Free Press and decided I would give them a chance for my business. They earned it. Caleb and Mark in sales did their homework. Got all my questions answered. Just went for first service call (three months). Easy getting appointment. In and out in under an hour. Everything explained clearly. You won't be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good overall experience

    We visited Berlin City while shopping for a new car about 2 weeks ago. The salesman we worked with was helpful but not pushy. The finance departme...


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    We visited Berlin City while shopping for a new car about 2 weeks ago. The salesman we worked with was helpful but not pushy. The finance department worked with us to help us get a great deal before the sale/incentives expired. Love the play room for the kiddies, which allowed me to test drive the car and talk to the salesman without worrying about the kids. In the end, we bought a new Sorento and we are very happy with it so far.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great experience, great customer service!

    We were looking for a new vehicle as we owned a kia and wanted to upgrade. It was during their sale and we had our kids but they were very caring...


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    We were looking for a new vehicle as we owned a kia and wanted to upgrade. It was during their sale and we had our kids but they were very caring they had a nice play area for the kids which made the process much easier. they ordered food for us while we were waiting on the paperwork. Tim. our salesman, was great! we will certainly will be visiting them again when we are ready to upgrade!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales review! 2 reviews in one!!!

    Best thing about this Kia is when you walk in feel like a welcomed guest! Saw Phil Bergeron THE BEST Sales Man at Kia!! He was so sweet came over ...


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    Best thing about this Kia is when you walk in feel like a welcomed guest! Saw Phil Bergeron THE BEST Sales Man at Kia!! He was so sweet came over asked me how the Kia is running! He Shook my hand, with a big smile! We did buy TWO cars with Phil, if it were not for him I might NOT BE ALIVE TODAY! Please read on I will explain!! On our first vehicle purchase, when we were going over what I was looking for I told Phil my number one thing I was looking for was Safety, along with several other items, but safety was my number one on the list! Just 3 weeks after buying my car I was involved in head on collision where I was struck by a wrong way driver. This occurred on the interstate, this totaled my car, I sustained serious injury I was out of work for 6 months. The impact forced all airbags to deploy! The Vermont state trooper told me people don't usually make it out of a head on collision with a 130 impact like that! The speed limit on the highway is 65 mph, the impact is calculated by adding the speed of the two vehicles for a 130 mph impact total ! If it were not for Phil putting me in that car, I might not have been here today! After the accident my husband called Phil and spoke with him and let him know what happened. My husband asked him to keep his eye open for another car when we were ready. Phil was so kind, compassionate, he would call checking in on me! He called he later a few days after the accident and spoke with me asked how I was! Few months later we came in to look to a car, Phil got us a excellent car! If you want an honest, salesman, someone who you can TRUST LOOK NO FURTHER PHIL BERGERON! Thank you Berlin Cith of Vermont for Phil not only is he your very best salesman but he truly cares for his customers safety and customer satisfaction long after the sale! With Phil I know I am not just a number or a quota, sale but I am a person and I matter! Thank Phil!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful Service, Great Car

    Phil Bergeron is a great salesman, I would definitely ask for him when looking for a new car, within less than a week my husband and I both have n...


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    Phil Bergeron is a great salesman, I would definitely ask for him when looking for a new car, within less than a week my husband and I both have new cars, 1 lease and 1 purchasing. Kyle Doherty in Finance stayed late both days until all our paperwork was completed. Kuddos to all employees at Berlin City in Williston. Everyone was so friendly and made sure we felt welcomed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great salesman.

    Phil Bergeron conducted the car buying process in a very professional way. Thank you Phil for making the process stress less.


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    Phil Bergeron conducted the car buying process in a very professional way. Thank you Phil for making the process stress less.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best car shopping experience I've ever had!

    I had the most wonderful experience at Berlin City!! The customer service I received by my sales associate, Cameron Morway was phenomenal! He ke...


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    I had the most wonderful experience at Berlin City!! The customer service I received by my sales associate, Cameron Morway was phenomenal! He kept me updated on everything whether it was text, email or a phone call. He made me feel comfortable and made the process so easy and smooth. I can't say enough about this place... from the sales associates to the finance managers etc. everyone is so pleasant and upbeat. There's a certain uplifting energy when you walk through the door as well as a feeling of relief that their going to take care of you and your needs. I highly recommend Berlin City if your car shopping and if you can ask for Cameron Morway! Very happy with my 2017 Kia Forte.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast Food? Noooo thank you!

    I recently had a horrible experience at a dealership, whereby I was all but "bullied" into purchasing on the spot. (Instead I ran like the wind!) ...


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    I recently had a horrible experience at a dealership, whereby I was all but "bullied" into purchasing on the spot. (Instead I ran like the wind!) In fact the Finance-man actually stated, "Yeah we are like a fast food place, get you in and get you on the road!" Wait, what? It took me weeks to recover and at my father's encouragement, I tepidly contacted Berlin City Kia. From my initial conversation with Cameron Morway, to the day I signed my contract, I was thunder-struck by the kindness and patience expressed by all. Not once did I feel pressured. Every question I had, I was given a thoughtful, clear answer. From Cameron to the sales manager Dedrick right on to the Finance-man (no fast-food or fast-talk). Cam and Dedrick helped me determine what type of car would be within my budget and helped me set up a finance plan that works. E-v-e-r-y step of the way I was given clear answers and comprehensive explanations. ***Again no fast-nothing....I was able to take my time, as a matter of fact, it was a 4 day process for me as I sought the advice of family and friends, weighed my options, went home and did some research...and...Ba-Bam!.... I am now driving a reliable (warranted!) vehicle that I absolutely love! Yes....yes...it was that EASY! Thank you Berlin City Kia, Vermont for a fantastic experience. Safe to say you made a "lifer" out of me! (I love you Cameron!) ~dmbatchelor Essex Junction, Vermont

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kia Forte5 - purchased and driving

    Malcolm Purchased and driving this vehicle and my time at the dealership was courteous and swift. I was in and out driving away. They are friendly...


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    Malcolm Purchased and driving this vehicle and my time at the dealership was courteous and swift. I was in and out driving away. They are friendly and efficient.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Team!

    I started my process online, which helped speed the process up. Gilbert was my salesman who contacted me , and met with me. He was superb, as we...


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    I started my process online, which helped speed the process up. Gilbert was my salesman who contacted me , and met with me. He was superb, as well as the sales Manager. They made sure I had a smooth buying process, and met my needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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