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I purchased a used F150 online from 1200 miles away. I was moving back to the area, and Fremont had always been where the family bought vehicles. In... fact I had purchased a car there myself nearly 25 years earlier. I trusted this dealership. I understand that when you buy a used vehicle you are taking a chance, and I'm realistic about that. I took delivery of the truck, and I didn't drive it much for the next several days. When it was time to pick up my camper in Billings I hopped in the truck and headed up there. Around 75 miles in to my trip the truck misfired a few times, but seemed to correct itself. Once the camper was hooked up and started heading back to Cody, the truck began misfiring severely. I almost didn't make it back to Cody. I then received an email from the sales person who had been very helpful with my purchase, checking to make sure that everything was going well. They stated that if there was "Anything that needed attention, to let them know and they would make it right." I emailed my salesperson back letting them know that it wasn't going so well, and that the truck was misfiring severely and that I almost didn't make it home. The attitude of "We will make it right," suddenly wasn't there, and the next email was one explaining that according to the sales manager there was no warranty on the truck. That was disappointing. I never asked for anything for free, I didn't ask for it to be fixed for free, nor did I even ask for it to be fixed. I simply stated that it wasn't going well, and the truck had a misfire. I did respond to the email explaining that there was a 30 day warranty on the truck, but that's all I said. I bought this vehicle site unseen, and paid 18k for it in cash. Maybe that's not a lot of money to some, but it's a lot to me, and the truck was a very important part of my new life plan. I trusted this dealership. There were many different ways to handle me, but right up front they wanted to let me know that they weren't paying. It's tough out there for all of us, and I understand bottom line profit, but there really wasn't any reason to make me feel like I was going to automatically complain and want something for free. All the truck needed was a tune up. I changed the plugs myself, and about 30 minutes later, it was running great. I will throw this out there, that according to the comprehensive check that is supposedly done on all used vehicles, mine was perfect. Let me tell you that it is far from perfect. The next thing that I will be doing is a break job, because the rotters are warped. Very sad, and just plain old disappointing.
Victor, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.... Please contact us at (307) 587-6206 at your convenience so that we can better understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Brent was super personable, responsive, flexible and professional [collared shirt and tie was noticed]. I drove all the way from Cheyenne and was treated... well by all.
Very friendly people and the service is done as promised. Nice facility. Clean and well kept.
Hanna Sky (sales person) made the whole experience very enjoyable. It also helped that we already knew her.
I enjoy going into the service department .They seem to care and help us out with what we need
Great service and a pleasant experience ever time I visit.
Wayne Urfer at Cody Fremont was Great. I would recommend him to anyone who wants to buy a vehicle
Overall, my experience with the dealer was great. Service (warranty work) after the sale will be the true test. One small issue was that I was promised... my paperwork would be delivered (to the local county clerk) by year's end so I could buy plates and title it on my 2019 business expenses. As of today, 12/31/19, still no paperwork.
Had 15,000 mile service done which include changing oil and filter. Topping off the DEF fluid and rotating the tires and basic safety checks.. When they... finished I looked at the sales record and the DEF wasn't topped off. The service writer had my truck sent back to have DEF filled. While doing that they were also trying to figure out why the Sync system wasn't working properly. Eventually the head technician concluded it needs the ECM (I think its called) or computer replaced. That has to be ordered and will take 3-4 days to get. When I was leaving I checked the DEF gauge to make sure it was topped off. To my surprise it was only 3/4 full. I really like Jason (head service coordinator) and his two service advisers (shannon and i think Mike is his name) but i may have to request that another mechanic (oil change service) work on my truck in the future if this one doesn't step up his/her game.
Really friendly people. Work was done right the first time. They provided transportation while mine was in their shop. Great experience overall.