Grand Blanc Motorcars Ltd

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 15, 2020

    Around this area there are few places who knows how to work on BMW's and fewer that has the required tools and expertise to do it right the first time.... Other shops might be cheaper, but you get what you pay for. I figured this out the hard way... Dealing with good honest people, and having repairs done right the first time at Grand Blanc Motorcars, is why I trust them with my vehicles!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    September 26, 2019

    I signed up for the appointment online and received no confirmation. I went for the time I had scheduled anyway and had no problems at all. The service... staff was friendly and helpful. I can recommend the service department thus far but cannot recommend the dealership as a whole as the sales weasels lied to me when I went in looking at vehicles. But then again what car salespeople don't lie through their capped teeth?

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Good Morning Scott, Thank you for taking the time to leave us a review and feedback. We always like to know more about our customer's experience. If ...you would kindly give our General Manager Chris Hunt a call at (810)695-4400 we would like to have the opportunity to know more!! Thank you!!

  • 1.0 out of 5
    April 25, 2019

    I received a recall notice for my X3 concerning air bags not deploying in the mail in December 2018 showing the closest dealer was grand blanc. I phoned... them citing the recall notice and took it in for the scheduled appointment. (January 30, 2019 ) Service said it was a four hour job but I said I would wait for it. After 3 hours I was told they don’t carry the faulty part and it would have to be ordered . February 11 th I checked on the item delivery and was told by the bmw service manager it would be 2 more days. On March 7 I checked again without a reply. On March 28 I checked again, no answer. On April 15 the vehicle was in a collision with severe front end damage. The tear down estimate was over $10,000. Funny thing was the air bag DID NOT DEPLOY. Now, you can deduce your own conclusions about grand Blanc BMW service or driving a car with a recall notice or BMW products in general but I am going to busy checking on all the class action lawsuits against BMW and their dealers.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Good Morning, We are sorry for your circumstances. Depending on the year of the BMW, Parts for the Airbag recall may not be available yet. My General... Manager and Service Director were made aware of the situation and will be looking into the matter further.

  • 5.0 out of 5
    January 3, 2019

    I was at the dealership for required maintenance and some recall campaigns. As ever, Don the BMW service advisor was knowledgeable, efficient and respectful.... A great dealership!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the kind words!! We love to hear that you enjoyed your service experience with Don!! If you need anything else, feel free to give us a c...all anytime.

  • 5.0 out of 5
    October 25, 2018

    Had an amazing experience at Grand Blanc Motorcars. Bought my new Toyota Highlander and Patrick took very good care of us! He is very dedicated to the... needs of his customers and goes out of his way to provide the best service with great deals. Thanks Patrick!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 5, 2018

    Daughter loves her car and we have piece of mind that she is driving a safe and reliable car. Would recommend Grand Blanc Mercedes to friends and family.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    August 17, 2018

    This is all frustrating for us as it appears that our best interest is not kept in mind when ever we have our vehicles serviced there. I do appreciate... the effort that the Service Director put in to try and keep us as a customer, but I will not have my wife treated as liar, or an unaware customer that can be sold anything because she does not know better. We have always brought this vehicle to this dealership, except when we could not get into your dealership for a couple of oil changes. The dealer's implication of us having the brakes replaced somewhere else while trying to hold their dealership accountable is not good business, they were the last ones to touch them, they should have gotten it right the first time.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Jason, for taking the time to leave us a review! We would like to apologize for your recent experience. We would like to learn more about yo...ur experience and we invite to to give our Service Director, Brent Edwards, a call at (810) 695-4400.

  • 5.0 out of 5
    August 15, 2018

    My second Camry. Excellent service provided. Would recommend Grand Blanc Toyota to everyone. Nice people, great facilities and quick and efficient service.... Very well done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Mikemc, for taking the time to leave us a review! We are pleased to hear that you had an exceptional experience. If there is anything we can... do for you, please don't hesitate to give us a call!

  • 5.0 out of 5
    July 24, 2018

    Excellent service! I have been a customer for over 25 years and I appreciate the sales and service department! Dave Isbell Please continue providing excellent... leadership and outstanding service to our community!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Ron, for taking the time to leave us a review! We are pleased to hear that you continue to have an exceptional experience on every visit. Re...member, if there is anything we can do for you, please don't hesitate to give us a call!

  • 5.0 out of 5
    June 29, 2018

    The Toyota Service department in Grand Blanc is OUTSTANDING! From Peter, my service technician, to TJ Slivka, the Service Manager, they understand todays... consumer and ensure that their needs are met. This is the only place I purchase from or allow to service my vechicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Clarence, for taking the time to leave us a review! We are pleased to hear that Peter and TJ took excellent care of you. If there is anythin...g we can do for you, please don't hesitate to give us a call!

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