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Reviews

Average Ratings

4.3
Average based on 7 reviews.
  • Great Customer Service

    I was late for my appointment because my vehicle was overheating on the way in to be serviced and I had to make frequent stops to let it cool down...

    Dealer Response

    Good Afternoon Jill, We are glad to hear that your experience with Valley service department was able to meet and exceed your expectations! We lo...


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    I was late for my appointment because my vehicle was overheating on the way in to be serviced and I had to make frequent stops to let it cool down. When I arrived, I was able to get right in even though I was late. The staff was very friendly. They had a loaner ready for me. I didn't expect my vehicle to be ready for a day or maybe two, but they had my vehicle ready in less than 3 hours. I never expected it to be done that fast. When I arrived to pick up my vehicle, staff walked me out to it to make sure I could find it OK. I was thanked for coming in today. I was VERY pleased with the service and staff. I will continue to use this dealership and service center in the future.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good Afternoon Jill, We are glad to hear that your experience with Valley service department was able to meet and exceed your expectations! We look forward to helping you in the future with all your automotive needs!


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  • Love My Car

    Great experience buying my 2015 Encore at Valley Buick. Tim Condon was a great salesman and made the process very easy. Told him the deal I wanted...


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    Great experience buying my 2015 Encore at Valley Buick. Tim Condon was a great salesman and made the process very easy. Told him the deal I wanted and he made it happen. He was also very thorough going over the car's electronics and setting up On Star and my phone sync. Before I left with the car, he introduced me to the service team and reviewed the car maintenance schedule. No hassle and no pressure. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealership ever! Would recommend to anyone!

    Absolutely the best dealership I know of! Scott and Randy in the service department are without a doubt excellent as is the rest of the service te...


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    Absolutely the best dealership I know of! Scott and Randy in the service department are without a doubt excellent as is the rest of the service team! Brett and Jim Paul are two of the most honest and sincere guys I have ever met. Doing business here whether for service or shopping for a new or used car is unlike any other place I have ever been, everybody there is like a family and they are great at what they do! I would recommend this dealership to anyone and everyone! Thank you Brett, Jim, Randy and Scott for the great favor you did for us recently on our visit with our CTS. Sincerely, Joe & Jennifer

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great dealership

    Bought used Buick rendezvous after trading-in RDV with a whopping 250,000 miles. Love this vehicle. Great deal and service at Valley. Would highly...


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    Bought used Buick rendezvous after trading-in RDV with a whopping 250,000 miles. Love this vehicle. Great deal and service at Valley. Would highly recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic Buying Experience at Valley Buick GMC

    The Valley Buick GMC dealer shopping and buying experience was fabulous for me. I am not a quick sell, it takes me time to shop and dial in exactl...


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    The Valley Buick GMC dealer shopping and buying experience was fabulous for me. I am not a quick sell, it takes me time to shop and dial in exactly what I would like to spend my earned money on when it come to truck shopping. The last time I bought a new truck was back in 2001, so I have been kicking the tires for the past three years waiting for the right truck to come along for the right price. Every time I entered the Valley Buick GMC dealer I was treated with respect and my questions were answered. Best of all, I was not pestered by the sales staff after I left the dealer. When I did decide it was time to buy the salesman worked hard to find me the perfect truck with the options and color I desired. When it came time to negotiate the price I was treated fairly and given the best price right up front. I like the Valley Buick GMC approach much better than having to play game where the salesman starts high and runs back to sales manger and leaves you trapped waiting for a price. The most impressive part of my experience at Valley Buick GMC was how I was treated and my time respected. They did not consume my entire afternoon or evening when I shopped and all calls were returned with correct answers. I was impressed with my salesman, Jerry Miller's knowledge of the product, how well he listened to me, and how he tended to every last detail. I will be referring Jerry Miller, and Valley Buick GMC to all my friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst car experience and customer service ever!

    Worst car experience and rudest car salesman ever! I would not go to this dealership if my life depended on it. Salesman Reid lied to us about whe...


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    Worst car experience and rudest car salesman ever! I would not go to this dealership if my life depended on it. Salesman Reid lied to us about where the car came from. Said it was a trade in when they actually received it from auction after a car accident. If you don't know where it came from that is fine but don't lie to us! Made an appointment to look at the car again (and to get my license back since he forgot to give it back to me from the start and and after an attempt to go back and get it and being told by another salesman that it wasn't his problem.) Was advised they found out the heater blower was not working so would add $500 to the selling price. Got to the dealership and advised that we decided the car was not going to work for our needs. Reid continued to argue with me and finally yelled 'I'm not very happy with you!' and stormed off like a 2 year old. Not only will I never go there again, I will advise everyone I come into contact with to not go there as well unless they want to be disrespected and belittled.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • excellent experience !

    everything about this delership was great, the price for my 2012 buick regal was wonderful and the price that they gave me for my car was the best...


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    everything about this delership was great, the price for my 2012 buick regal was wonderful and the price that they gave me for my car was the best of all the auto stores that I visited. To top it off the owner even came out and introduced himself. How many car dealers would do that ? all in all it was a great buying experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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