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Voice Motor Sales

(130 reviews)

Reviews

(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Voice Motor Sales from DealerRater.

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top notch from start to finish getting us in a new truck thanks Mitch and Cole

top notch from start to finish getting us in a new truck thanks Mitch and Cole

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Cole and Mitch were so easy to work with, and had me in my new truck in 24hrs! Definitely would recommend Voice to anyone looking!

Cole and Mitch were so easy to work with, and had me in my new truck in 24hrs! Definitely would recommend Voice to anyone looking!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I contacted them to see if the Trax was still available and if they would be willing to meet me a little closer to my location. The Trax was still available, but they wouldn't take the vehicle out of state.

I contacted them to see if the Trax was still available and if they would be willing to meet me a little closer to my location. The Trax was still available, but they wouldn't take the vehicle out of state.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Edwin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Customer Relations Manager, Dan Black at (231) 258-9178 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Sent a message requesting information about a vehicle. No one ever responded. I guess no one monitors the messaging system.

Sent a message requesting information about a vehicle. No one ever responded. I guess no one monitors the messaging system.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Ernesto, thank you for letting us know about your experience with Voice Motor Sales, INC. Please contact our Customer Relations Manager, Dan Black, at (231) 258-9178 so we can work with you to make this right.

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Alex S. treated us like family from introductions to after the sale. Voice motors had a great match for our truck needs and Alex hunted down every angle to lower the price and spent the time to teach an old dog how to utilize the techno dashboard. So, when the question of new vehicles comes up - I’ve got a guy, his name is Alex at Voice Motors.

Alex S. treated us like family from introductions to after the sale. Voice motors had a great match for our truck needs and Alex hunted down every angle to lower the price and spent the time to teach an old dog how to utilize the techno dashboard. So, when the question of new vehicles comes up - I’ve got a guy, his name is Alex at Voice Motors.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dan, thank you for your kind review; we are happy to pass along your comments to the team here at Voice Motor Sales, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank you, Dan Black, Customer Relations Manager

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George -Service Manager.Thanks for getting us in to your busy schedule. Especially because we were two hours in on an eight hour trip with a inoperable vehicle. 2003 V-8 Trailblazer EXT. Thanks again, Brian&Jeanne Garbarino

George -Service Manager.Thanks for getting us in to your busy schedule. Especially because we were two hours in on an eight hour trip with a inoperable vehicle. 2003 V-8 Trailblazer EXT. Thanks again, Brian&Jeanne Garbarino

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Bought my car at Voice and was happy with the purchase. I am not happy with the service department. Took my car in for a light coming on. They said they fixed it but I needed new tires. I purchased my current tires in October 2024. Hum. Cost me approximately $600 Got the car home and the problem still was not fixed. Took it back to them and they said I needed a new battery. I had just had my battery tested and it was fine. Problem still not fixed. I had a code reader put on it somewhere else and it came up with a different, simple repair instead. It also came up with a reading of 50,000 miles more than the odometer shows on it. Hum

Bought my car at Voice and was happy with the purchase. I am not happy with the service department. Took my car in for a light coming on. They said they fixed it but I needed new tires. I purchased my current tires in October 2024. Hum. Cost me approximately $600 Got the car home and the problem still was not fixed. Took it back to them and they said I needed a new battery. I had just had my battery tested and it was fine. Problem still not fixed. I had a code reader put on it somewhere else and it came up with a different, simple repair instead. It also came up with a reading of 50,000 miles more than the odometer shows on it. Hum

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Marsha, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Customer Relations Manager Dan Black at (231) 258-9178 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Quick and very friendly service. Oil change and tire rotation i was out in less than an hour

Quick and very friendly service. Oil change and tire rotation i was out in less than an hour

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Try email but you didn't my answer or you pay attention what I say look for 2015 between 2019 used car good mile like 30,000 V6 save gas look for red marroon Chevy equinox LS that kind I want so I can't afford pay 400 to 600 only good deal nice car good runner like 160 month payment but my car about wore out some reason many miles I need fix before trader or later o don't know when?

Try email but you didn't my answer or you pay attention what I say look for 2015 between 2019 used car good mile like 30,000 V6 save gas look for red marroon Chevy equinox LS that kind I want so I can't afford pay 400 to 600 only good deal nice car good runner like 160 month payment but my car about wore out some reason many miles I need fix before trader or later o don't know when?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Wendy, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please get in touch with our Customer Relations Manager, Dan Black, at (231) 258-9178 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Alex S. In sales was amazing. He was very professional, knowledgeable, no pressure, and responded quickly to all communications (phone, text, email). Finance gentleman was very good. No pressure on add on items and quick with paperwork. It was worth our hour drive from west Cadillac to get there. Highly recommend. Will definitely go back. I shoppintetest rates for lians at multiple banks/credit unions prior to purchase. Theirs came in lower. Super experience. See Alex S. You won't be disappointed.

Alex S. In sales was amazing. He was very professional, knowledgeable, no pressure, and responded quickly to all communications (phone, text, email). Finance gentleman was very good. No pressure on add on items and quick with paperwork. It was worth our hour drive from west Cadillac to get there. Highly recommend. Will definitely go back. I shoppintetest rates for lians at multiple banks/credit unions prior to purchase. Theirs came in lower. Super experience. See Alex S. You won't be disappointed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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