Eau Claire Automotive Group

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Reviews

Average Ratings

4.8
71 lifetime reviews.
  • awsome dealership

    could not possibly be happier. from test drive to sale it was a great experience. the next day I got follow up calls from the salesman (ray Rodger...


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    could not possibly be happier. from test drive to sale it was a great experience. the next day I got follow up calls from the salesman (ray Rodgers) and the manager to insure I was satisfied. that has never happened with other dealerships I've dealt with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • No customer service

    Basically they don't get back to their customers. Have emailed multiple times and called once and even had an employee tell me they'd call back so...

    Dealer Response

    Good Afternoon, We are very sorry that our staff did not get back to you on the Toyota Celica. That is not like our customer service here at Eau ...


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    Basically they don't get back to their customers. Have emailed multiple times and called once and even had an employee tell me they'd call back soon with more info. Nothing for weeks still.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Good Afternoon, We are very sorry that our staff did not get back to you on the Toyota Celica. That is not like our customer service here at Eau Claire Auto Group and we do apologize. If you are still not completely satisfied, please contact us at 715-833-7777 or you can email us at contactus@eauclaireautogroup.com so we can further help you. Thank you for your feedback and we hope to earn your business in the future.


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  • Eau Claire Auto Group

    Great place and very helpful staff. Had what we were looking for and they were very efficient with the buying process.


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    Great place and very helpful staff. Had what we were looking for and they were very efficient with the buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • No Pressure

    I was looking for a car to replace my aging Cobalt. I started looking in July 2015 for the a car within my budget. Over the next 4 weeks, Brando...


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    I was looking for a car to replace my aging Cobalt. I started looking in July 2015 for the a car within my budget. Over the next 4 weeks, Brandon Colvin explained all the features and let me test drive several cars before I decided on the Nissan Versa with all the options that I wanted. He was patient and I never felt pressured to make a decision. He made the buying experience an enjoyable experience. It was much better than any experiences I've had any other dealer. I recommend Brandon and Eau Claire Automotive Group to all my friends buying cars.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience from Beginning to End

    I made an appointment online to schedule a test drive. Within the hour I had someone calling me to confirm a time and who I would be working with ...


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    I made an appointment online to schedule a test drive. Within the hour I had someone calling me to confirm a time and who I would be working with when I came in. When I arrived, they were waiting for me. I was able to test drive the vehicle I was looking at and I had my son with me. Barry was extremely patient because I had my 21 month old with me (the deciding factor on if the vehicle would work with carseat and kid). I was given all the numbers from the value of my trade in, my cash down, taxes, fees, etc before I left to my make my final decision (with husband's okay) and get the pre approval I needed for my car loan from our bank. I called that evening saying everything was looking good to purchase the car in the next day. I came in today with all my paperwork and was able to purchase the car. We waited in the kid lounge area which was an encased area with toys and tv. Perfect to keep my child entertained for the time we waited to sign all the paperwork. Once everything was taken care of, the car was ready after 2:30 pm after being cleaned. I was able to come in after 4, the plates were switched over and I drove off the lot with my "new to me" car. I am very happy with my experience with this dealership and will highly recommend to those in the area. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nice Dealership

    It's a nice dealership, very friendly people. I liked dealing with the salesman Brandon Colvin so much on the first vehicle when it came time to f...


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    It's a nice dealership, very friendly people. I liked dealing with the salesman Brandon Colvin so much on the first vehicle when it came time to find a second vehicle we came back to deal with him again. When we get service done on our vehicles it's nice to drive in to a building drop off the car and walk right in to the waiting room. Every time I’ve been there for service Brandon comes and check up on us to see how it's going with the vehicles. The only thing I didn’t like was when i asked for a hat after buying a brand new vehicle, it felt like i had to twist the sales managers arm to get it where most dealers offer hats or shirts as free advertising, but i would go back again if we need another car or truck.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • E.C. auto group is the place to buy!!

    We normally work with Linda! She knows exactly what we want/need for our growing family! She is great, definitely recommend buying from Eau Clair...


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    We normally work with Linda! She knows exactly what we want/need for our growing family! She is great, definitely recommend buying from Eau Claire auto group!! Great prices, great deals and wonderful staff!!! I won't be buying from any other dealership!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Awesome experience!

    I had the best experience when I purchased my car. Brandon Colvin not only made the process easy to understand, but very fun. He is extremely know...


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    I had the best experience when I purchased my car. Brandon Colvin not only made the process easy to understand, but very fun. He is extremely knowledgeable about the vehicles and knew the answers to all of my questions. I never felt pressured or that I was wasting anyone's time. Brandon still calls to see if I need anything or if I have any questions that have come up since I've had my car. I had such an incredible experience that I brought my mom into see Brandon, and she still has nothing but great things to say and loves her car. I will continue to refer people to Brandon because he was fantastic!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Awesome Customer Service

    We have bought several vehicles from Eau Claire Automotive and had a great experience each time. Ryan and Anastasia always provide us with persona...


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    We have bought several vehicles from Eau Claire Automotive and had a great experience each time. Ryan and Anastasia always provide us with personal customer service and work with us to find the perfect vehicle, all with no sales pressure. We will definitely continue working with them .

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • KIA 2010

    Great salesman and business manager. No pressure salesman.


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    Great salesman and business manager. No pressure salesman.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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