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Reviews

Average Ratings

4.5
392 lifetime reviews.
  • Great people and service

    Dana was first class and very honest. I never felt like a number but a person.

    Dealer Response

    Brock, Thank you so much for the review! I will pass along your kind words to Dana. We love hearing that our customers get a good feeling when sho...


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    Dana was first class and very honest. I never felt like a number but a person.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brock, Thank you so much for the review! I will pass along your kind words to Dana. We love hearing that our customers get a good feeling when shopping at Apple Ford Shakopee. Enjoy your new car. Thanks again, Afton- Customer Service


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  • I got what I wanted, and I'm happy.

    The only reason I didn't score higher is because the entire process took a very long time, and I was beat after that.

    Dealer Response

    Thank you for the 4 stars, Elliot!


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    The only reason I didn't score higher is because the entire process took a very long time, and I was beat after that.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 4 stars, Elliot!


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  • Communication needed

    Brought in car for an oil change one week and said I was hearing an noise. No one test drove the car to determine the noise I was talking about. O...

    Dealer Response

    Thank you, Justin, for reaching out to us. Your opinion plays an integral part in our customer service. Thank you again for choosing Apple Ford Sh...


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    Brought in car for an oil change one week and said I was hearing an noise. No one test drove the car to determine the noise I was talking about. Oil change gets finished and told that an heat plate under the car was loose so tightened up. An week later car is still making this noise. They tell me that the heat plate was loose again. Why should I have to come back 2 times to get an same repair done? This time I say will someone ride with me to discuss this noise. Within seconds out of the service garage the advisor hears the noise. Didn't have much time to look at the car so sent back the next day after work to drop off the car. Called an few times to see how it was going on the unfamiliar noise and they were waiting on parts. Get an call that they got the part and car will be ready. I get to the service lanes and tell someone that I'm here to get my car. I told them who I was looking for and said they would be with me in an moment. So I go sit down in the waiting area. Wait 35 plus minutes and finally go and ask again. During this time I see the 2 service advisors I worked with walk past me and not once say an word to me. So I get tired of waiting and ask them what's going on with my car. They say no one let them know I was here but said someone was supposed to talk to you. Basically I wasted almost 40 mintues while my vechicle was ready. Inform your customers that their car is ready either by voicemail or find them in person. If your at the dealership waiting don't see why they couldn't let me know what was going on. My first time I had an service other then an oil change so I have no idea what the process is when car is left their for an few days. Will still continue to do business here but the communication with the customer also needs to improve. I get that they may be busy but walking by them not even saying anything is not ok.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Justin, for reaching out to us. Your opinion plays an integral part in our customer service. Thank you again for choosing Apple Ford Shakopee, and we hope to see you again soon!


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  • Jared Osentowski cares about his customers

    I am writing this review to focus on customer service. Being in the same field, knowing that the “customer service” title comes with its highs and...

    Dealer Response

    Kes_1027, Thank you for this wonder review. I am glad Jared was able to take care of your vehicle for you! We look forward to working with you again.


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    I am writing this review to focus on customer service. Being in the same field, knowing that the “customer service” title comes with its highs and lows everyday! The “how can I help you’s”, “the oh my god did you really just ask me that?”and the “ thank you so much for all your help!” it can be challenging at times and very rewarding as well. With that being said I would like to spotlight the great customer service I had received at Apple Ford with Jared Osentowski . After having an issue with my power steering pump less than a week after purchasing my new to me vehicle, he went above and beyond to make sure I was taken care. If I am ever in the market for a new car again or know of someone in the market Jared at Apple Ford will be my first call or first recommendation!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kes_1027, Thank you for this wonder review. I am glad Jared was able to take care of your vehicle for you! We look forward to working with you again.


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  • Very helpful

    We recently had a vehicle totaled and went back to Apple Ford Shakopee. The staff was great to deal with! Jen Michel was fun and very patient with...

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Allison! As one of our valued customers, we w...


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    We recently had a vehicle totaled and went back to Apple Ford Shakopee. The staff was great to deal with! Jen Michel was fun and very patient with us as we test drove cars and helped us narrow down our likes and dislikes of each vehicle we drove and eventually narrowed it down to the car we purchased. The financing staff was great to deal with (Ed and Jantzen) through our Gap Insurance claim. And RondaKae even gave us a few options for additions we can do in the future to the vehicle. We will certainly come back when it's time for another vehicle. Thank you Apple Ford for the wonderful service and expertise!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Allison! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


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  • Great experience!

    Buying a new vehicle and trading in my vehicle was a great experience. I would recommend anyone to come to Apple Auto.

    Dealer Response

    New car owner, Thank you for writing a review. Glad we could make this a great experience for you! Thank you for your business.


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    Buying a new vehicle and trading in my vehicle was a great experience. I would recommend anyone to come to Apple Auto.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    New car owner, Thank you for writing a review. Glad we could make this a great experience for you! Thank you for your business.


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  • Bow tie Brad Chaffin

    My wife and I were looking for a new F-150. We originally looked at another Ford dealership nearby and even put a deposit down on a new truck. T...

    Dealer Response

    Mikedvo, Thank you for writing this wonderful review. I am so glad Bow Tie Brad was able to earn your business and show you what Apple Autos is al...


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    My wife and I were looking for a new F-150. We originally looked at another Ford dealership nearby and even put a deposit down on a new truck. The next day, I stopped by Apple Ford in Shakopee and was greeted by Brad "Bow Tie" Chaffin. He immediately made me feel welcomed and took as much time as needed for me to fully explain what I was looking for in a new truck. He was very patient and stayed after hours to make sure he could deliver the perfect vehicle for me. I went home that night and told my wife that she needed to meet Brad and that I was thinking of going with Ford Shakopee in lieu of the other dealership. When my wife met Brad the next day, it didn't take her long to agree with me and we ended up purchasing our new truck from Brad. He is very customer oriented and we left not only with a new truck, but also with the feeling that our business was truly appreciated by Brad and the other people we were introduced to. I highly recommend checking out Shakopee Ford and particularly Brad Chaffin prior to buying a Ford from anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mikedvo, Thank you for writing this wonderful review. I am so glad Bow Tie Brad was able to earn your business and show you what Apple Autos is all about! We look forward to working with you again in the future.


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  • Un satisfied

    Called about a car, said i could buy it.. later that day they called and said never mind someone else put a deposit on it sorry, so will not be bu...

    Dealer Response

    Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that ...


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    Called about a car, said i could buy it.. later that day they called and said never mind someone else put a deposit on it sorry, so will not be buying from here

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. If you'd be willing, our manager would like to speak with you at (952) 445-2420 to help you in your search for your next vehicle. Thank you for your input, and we hope to hear from you soon.


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  • Great deals and friendly people!

    Had a great experience at Apple Ford in Shakopee yesterday. Needed a car for my daughter to drive to college and back that would be safe and relia...

    Dealer Response

    Tony, Thank you for writing this review. Glad Tiffany was able to help get your daughter into a safe and reliable car! Thank you for your business.


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    Had a great experience at Apple Ford in Shakopee yesterday. Needed a car for my daughter to drive to college and back that would be safe and reliable and Tiffany Dilley did a great job of helping steer my to the right car. Everything was handed fast and professionally! Thanks for the team effort over there guys!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tony, Thank you for writing this review. Glad Tiffany was able to help get your daughter into a safe and reliable car! Thank you for your business.


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  • Great tire buying experience

    I just want to say thank you to Mark in the tire depertment. We were having trouble in the snow with the tires we had on our 15 Taurus. We had ask...

    Dealer Response

    Gene, Thank you for writing this great review on our service. Glad Mark was able to help get you the right tires for the season! We look forward t...


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    I just want to say thank you to Mark in the tire depertment. We were having trouble in the snow with the tires we had on our 15 Taurus. We had asked Mark what tires he would recommend and he came to us with the perelli ones that would fitake our car. I wasn't sure because I had some difficulty with perelli before. We went with his suggestion and we are glad. The road noise went away and the tires do great in the snow. We just happened to get a bunch right after we got the new tires. So it was a good test. So thank you Mark for knowing your stuff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gene, Thank you for writing this great review on our service. Glad Mark was able to help get you the right tires for the season! We look forward to working with you again in our service department.


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