We traded in our car for a truck to pull out new boat. Not only did john Rohan get us a great trade in price he went out of his way to fix and take ca
re of any concerns we had about the used truck we purchased. My wife will be looking for a new vehicle come winter and I wouldn't send her anywhere else. John you did a great job. Thank you
Bryan, Thank you for writing this review. I am glad John was able to take care of you and your new to you truck! Thank you for your business.
Worse Experience I have ever had. First time buy a car that is newer and from a dealership. The used car Manager was rude and we hadn't even signed th
e agreement to buy it. I had it in the shop almost the whole first month I had it. They said the way the engine runs is just how it is. Now 6 months later its still the same and have to take it to the shop. I have let so many people know the bad experience I had. I don't think I will ever buy used from a dealership again. The worse part is that person that told us to go there works for apple ford. Don't you apple ford of Shakopee. I know the GM at the time was nice and trying to make things right but now I just feel like the were telling me anything to get me to leave. The salesman that was working with us was nice and everything. But it was the Used Car Manager Cole. I would hate to have him working for me and see/hear the way he treats people. Most of the time people wont say anything and will just not come back. I love my truck but I am ready to just give it back. I bought a better car so I wouldn't have troubles and it seems like one thing after another. I should have gone some where else. :(
Ashley, thank you for sharing this recent experience with us. We take our clients' comments seriously and want to understand in further detail what ex
actly went wrong. Please reach out to us at (952) 445-2420 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
A typical dealership that doesn't budge on price. It's kind of annoying found a car 1000 dollars cheaper thought we could make something work, was goi
ng to pay in cash. They would not budge, the cheaper vehicle even had less miles, so I did not give them my business.
Took test drives answered all my questions. Quick response to my inquiry
Thank you for the 5 stars and great comments, Ted!
The only reason I didn't score higher is because the entire process took a very long time, and I was beat after that.
Thank you for the 4 stars, Elliot!
Brought in car for an oil change one week and said I was hearing an noise. No one test drove the car to determine the noise I was talking about. Oil c
hange gets finished and told that an heat plate under the car was loose so tightened up. An week later car is still making this noise. They tell me that the heat plate was loose again. Why should I have to come back 2 times to get an same repair done? This time I say will someone ride with me to discuss this noise. Within seconds out of the service garage the advisor hears the noise. Didn't have much time to look at the car so sent back the next day after work to drop off the car. Called an few times to see how it was going on the unfamiliar noise and they were waiting on parts. Get an call that they got the part and car will be ready. I get to the service lanes and tell someone that I'm here to get my car. I told them who I was looking for and said they would be with me in an moment. So I go sit down in the waiting area. Wait 35 plus minutes and finally go and ask again. During this time I see the 2 service advisors I worked with walk past me and not once say an word to me. So I get tired of waiting and ask them what's going on with my car. They say no one let them know I was here but said someone was supposed to talk to you. Basically I wasted almost 40 mintues while my vechicle was ready. Inform your customers that their car is ready either by voicemail or find them in person. If your at the dealership waiting don't see why they couldn't let me know what was going on. My first time I had an service other then an oil change so I have no idea what the process is when car is left their for an few days. Will still continue to do business here but the communication with the customer also needs to improve. I get that they may be busy but walking by them not even saying anything is not ok.
Thank you, Justin, for reaching out to us. Your opinion plays an integral part in our customer service. Thank you again for choosing Apple Ford Shakop
ee, and we hope to see you again soon!
I am writing this review to focus on customer service. Being in the same field, knowing that the “customer service” title comes with its highs and low
s everyday! The “how can I help you’s”, “the oh my god did you really just ask me that?”and the “ thank you so much for all your help!” it can be challenging at times and very rewarding as well. With that being said I would like to spotlight the great customer service I had received at Apple Ford with Jared Osentowski . After having an issue with my power steering pump less than a week after purchasing my new to me vehicle, he went above and beyond to make sure I was taken care. If I am ever in the market for a new car again or know of someone in the market Jared at Apple Ford will be my first call or first recommendation!
Kes_1027, Thank you for this wonder review. I am glad Jared was able to take care of your vehicle for you! We look forward to working with you again.
We recently had a vehicle totaled and went back to Apple Ford Shakopee. The staff was great to deal with! Jen Michel was fun and very patient with us
as we test drove cars and helped us narrow down our likes and dislikes of each vehicle we drove and eventually narrowed it down to the car we purchased. The financing staff was great to deal with (Ed and Jantzen) through our Gap Insurance claim. And RondaKae even gave us a few options for additions we can do in the future to the vehicle. We will certainly come back when it's time for another vehicle. Thank you Apple Ford for the wonderful service and expertise!
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Allison! As one of our valued customers, we want
to sincerely thank you for your business and we hope to see you here again down the road!
Buying a new vehicle and trading in my vehicle was a great experience. I would recommend anyone to come to Apple Auto.
New car owner, Thank you for writing a review. Glad we could make this a great experience for you! Thank you for your business.
My wife and I were looking for a new F-150. We originally looked at another Ford dealership nearby and even put a deposit down on a new truck. The n
ext day, I stopped by Apple Ford in Shakopee and was greeted by Brad "Bow Tie" Chaffin. He immediately made me feel welcomed and took as much time as needed for me to fully explain what I was looking for in a new truck. He was very patient and stayed after hours to make sure he could deliver the perfect vehicle for me. I went home that night and told my wife that she needed to meet Brad and that I was thinking of going with Ford Shakopee in lieu of the other dealership. When my wife met Brad the next day, it didn't take her long to agree with me and we ended up purchasing our new truck from Brad. He is very customer oriented and we left not only with a new truck, but also with the feeling that our business was truly appreciated by Brad and the other people we were introduced to. I highly recommend checking out Shakopee Ford and particularly Brad Chaffin prior to buying a Ford from anywhere else.
Mikedvo, Thank you for writing this wonderful review. I am so glad Bow Tie Brad was able to earn your business and show you what Apple Autos is all ab
out! We look forward to working with you again in the future.