Bailey Motor Company Ltd

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
43 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 29, 2020

    We always get great and prompt service from Baileys of Malone. We have recommended them to friends

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    Came in for service or repair
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  • 1.0 out of 5
    July 3, 2020

    My daughter’s Ford Fiesta overheated and these guys wouldn’t even look at it! It’s a Ford still under warranty, but because we purchased it at another... dealership, they said they couldn’t spare the time to look at it for the next 2 weeks!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportun...ity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (518) 483-5500 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    October 22, 2019

    I have an extended Ford warranty on a new vehicle and this dealership REFUSED to service my brand new vehicle or give me a loaner which is what the warranty... gives me. Stated that if I had purchased the vehicle at their dealership that would be different. Said that I needed to speak to the dealership that sold me the ford about the warranty. Terrible service, rude employees, and not willing to abide by their company's warranty.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are so disappointed to learn of this situation you have described. Please give us a call at (518) 483-5500 and we will do our best to make this bet...ter. We hope to hear from you soon.

  • 5.0 out of 5
    July 1, 2019

    Excellent dealership. I actually wenet there to get a vehicle serviced; looked at some used F-150'sand subsequently ended up leasing a brand new F-150... for three years. And, I have since switched from another dealership to Bailey Ford. Friendly, outgoing, professional staff. Salesman I purchased the vehicle from was very knowledgeable about my F-150. Knew it inside and out. Answered all my questions and concerns. He was extremely helpful. The same can be said for the service managers and parts manager. Very professional, accommodating and helpful. The facility is immaculate including what I can see of the service area. What I really like is being able to drive into the service area and be personally greeted by a service manager before even getting out of my vehicle. The waiting area comfortable and inviting. Comfortable chairs and tables for working. The men;s restroom is very clean. Just an overall excellent dealership. Highly recommended.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Robert, thank you so much for your positive comments about Bailey Ford of Malone! We're glad to hear we delivered such a great experience. If there...'s anything further we can do for you, we are happy to help!

  • 5.0 out of 5
    June 29, 2019

    Curtis Smith was amazing! Very Helpful and super friendly, even came in on his day off to assist me. Thank you Curtis!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 13, 2019

    Had to follow up several times and repairs were not completed. Ended up trading in car at another dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bradley, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret th...at we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please do call us at (518) 483-5500 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    March 16, 2019

    I love them! The staff is incredibly helpful and reliable. They work around my schedule and I always leave satisfied.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Cherise, we're happy you found our staff to be so supportive during your experience here at Bailey Motor Company. Please let us know if there is ever ...anything else we can do for you! Safe travels!

  • 5.0 out of 5
    December 4, 2018

    I recently went car shopping in Watertown, Ogdensburg, Adams Center, massena and Malone. Bailey Ford was straightforward and gave me the best deal on... a new Ford Edge. Their honesty and integrity is unparalleled. Mr. Dumas was my salesman and I couldn’t ask for a better one. His knowledge and friendliness was excellent. Everyone that I interacted with was courteous and friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Thank you again for choosing Bailey Motor Company Ltd, and we hope to see... you again soon!

  • 5.0 out of 5
    December 1, 2018

    Very helpful, got us the price range we were looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ian, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    November 27, 2018

    Great to deal with! I'll purchase another vehicle from them!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jamie, it is great to read such wonderful comments about your recent experience with us! We understand it is a big decision where you purchase your ca...r from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

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