Reviews
Brought my vehicle in for intermittent starting problems
Brought my vehicle in for intermittent starting problems after a $500 repair had it happen again three days later.
Brought my vehicle in for intermittent starting problems
Brought my vehicle in for intermittent starting problems after a $500 repair had it happen again three days later.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us. We understand the frustration of dealing with intermittent starting problems, especially after a recent repair to try and resolve the issue. We appreciate your feedback and encourage you to reach out to us directly so we can address this situation and work towards a resolution. Your satisfaction is important to us. Sincerely, The Lenzen Chevrolet Buick Team
Great staff: professional, knowledgeable, and friendly.
Great staff: professional, knowledgeable, and friendly. Estimates closely reflect the final bill. Never tried to sell me something I don't want or need.
Great staff: professional, knowledgeable, and friendly.
Great staff: professional, knowledgeable, and friendly. Estimates closely reflect the final bill. Never tried to sell me something I don't want or need.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Patrick! We truly appreciate your positive feedback about our professional and knowledgeable staff at Lenzen Chevrolet Buick. It's great to hear that you found our estimates accurate and that you felt supported without any pressure. We look forward to having you visit us again! Sincerely, The Lenzen Chevrolet Buick Team
So far so good, response has been a little slow lately.
So far so good, response has been a little slow lately. Everyone has been very pleasant and helpful.
So far so good, response has been a little slow lately.
So far so good, response has been a little slow lately. Everyone has been very pleasant and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you, Tom, for your feedback on your experience at Lenzen Chevrolet Buick. We appreciate your kind words about our team being pleasant and helpful. We understand that response times are important and are actively working to improve this. Please feel free to reach out to us directly if you have any further concerns. We look forward to serving you better in the future! Sincerely, The Lenzen Chevrolet Buick Team
Mike!
Friendly and helpful. Successfully solved a problem I had with the screen in my truck.
Mike!
Friendly and helpful. Successfully solved a problem I had with the screen in my truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to receive your positive review, Michael! Thank you for choosing us, and we look forward to serving you again. Sincerely, The Lenzen Chevrolet Buick Team
Lenzen Chevrolet
The body shop did an excellent job repairing my car that was in an accident
Lenzen Chevrolet
The body shop did an excellent job repairing my car that was in an accident
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Lenzen Chevrolet Buick Team
Everything was very smooth and Alex was thorough.
Everything was very smooth and Alex was thorough. He had all the paperwork ready when we arrived so our appointment was quick.
Everything was very smooth and Alex was thorough.
Everything was very smooth and Alex was thorough. He had all the paperwork ready when we arrived so our appointment was quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great business
I've always had great experiences at Lenzen. Services are performed in a timely manner. Vehicle detailing is excellent. Service writers are professional, knowledgeable and friendly. Rental vehicles are available if you're having your vehicle serviced there.
Great business
I've always had great experiences at Lenzen. Services are performed in a timely manner. Vehicle detailing is excellent. Service writers are professional, knowledgeable and friendly. Rental vehicles are available if you're having your vehicle serviced there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to write such great feedback, Patrick! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Lenzen Chevrolet Buick Team
Oil change
Oil change was done in a timely manner and appreciation was shown to have me as a customer.
Oil change
Oil change was done in a timely manner and appreciation was shown to have me as a customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Roger! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Sincerely, The Lenzen Chevrolet Buick Team
Dishonest...Be transparent
Be up front and honest about your new 3% credit card fee (nice new profit center) don't hide it and hope customers don't call you out on it. Just because Jeff Lenzen was unhappy that he was charged 3% on a personal transaction, doesn't make it a good business decision to try and hide 3% of your bank fee expenses on your customers transactions.
Dishonest...Be transparent
Be up front and honest about your new 3% credit card fee (nice new profit center) don't hide it and hope customers don't call you out on it. Just because Jeff Lenzen was unhappy that he was charged 3% on a personal transaction, doesn't make it a good business decision to try and hide 3% of your bank fee expenses on your customers transactions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this review regarding your experience with us, Mike. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Lenzen Chevrolet Buick Team
Oil Change
Excellent service, dropped off and called when done. They gave me a ride to my work.
Oil Change
Excellent service, dropped off and called when done. They gave me a ride to my work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase