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Reviews

Average Ratings

4.7
692 lifetime reviews. Includes reviews of Morrie's Chippewa Valley Mazda from DealerRater.com
  • Great experience all around

    Bought a truck we found online (We're from St. Paul). When we arrived to pick it up the paperwork was ready and we were on our way in less than an...


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    Bought a truck we found online (We're from St. Paul). When we arrived to pick it up the paperwork was ready and we were on our way in less than an hour- Unfortunately, within a week I had a mechanical issue with the vehicle, but they made arrangement to repair it here in the Cities, even though our extended warranty hadn't activated yet, and weren't actually responsible- Outstanding customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • "Buy Happy" marketing is simply lipstick on a pig

    I live in Kansas City and have been helping my son shop for a used Saab online. I inquired about one listed and received an ebrochure on the car a...


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    I live in Kansas City and have been helping my son shop for a used Saab online. I inquired about one listed and received an ebrochure on the car and the Wisconsin required inspection report. The ebrochure provided information about the car including the following language: “Additionally, every Buy Happy® Basic vehicle undergoes a thorough vehicle inspection and is reconditioned to our Buy Happy® standard. We place a copy of the inspection on the window of every car on the lot so you get extra peace of mind purchasing a pre-owned vehicle from Morrie’s.” The Buyer’s Guide/inspection report indicated that the brakes were legal and in working condition as required by the Wisconsin law. It additionally reflected that there were no observable problems with the air conditioning system. The report was completed on May 30, 2017. After some negotiation that included questions about the condition of the car, a tentative deal was struck pending our traveling from Kansas City to Chippewa Falls, WI, an 8 hour trip, to view and drive the car. Morrie’s was fully aware of where we were coming from. They also knew we were bringing a cashier’s check to pay for the car if it was as represented. At no time prior to our travel to Wisconsin did Morrie’s indicate there was any existing mechanical problem with the car. As planned, my son and I traveled from Kansas City to Chippewa Falls on June 24th and arrived a little after 2:00 p.m. We looked at the car and then took it for a test drive with the Sales Associate. During the drive, we discovered that the air conditioner did not work. Additionally, when the brakes were applied at speed, there was a significant shimmy and vibration in the steering wheel. This suggested to us the possibility of a problem with the brakes, alignment or wheel bearing. Obviously, after driving for 8 hours we were not happy with these new issues, neither of which were noted on the inspection report provided or in the one in the window of the car. Once the drive was completed, the Sales Associate said, “So what do you think?” I’m not sure exactly what he wanted us to say but I took it as if he wanted to move forward to finalize the sale. We told him that there were clearly issues with the air conditioner and the front brakes/front wheels and that we were not interested in the car in that condition. We were stunned by his response: “Guys, let me be honest with you. We discovered these issues yesterday but I felt it was better to get you up here to see the car rather than cancel our appointment. If you don’t take the car, my Sales Manager has put together a couple of options.” After meeting with the Sales Manager and Sales Associate, it was clear that this was not the work of a clueless sales person. Management clearly knew of the issues on Friday. Instead of letting us know of the mechanical problems and having us postpone our trip while they were repaired, management hoped that we would drive 8 hours to Chippewa Falls in anticipation of purchasing the car, would not discover the problems when driving it or, if we did discover them, would simply go through with the purchase in order to avoid a wasted weekend trip. Who does that? Is that supposed to be a “Buy Happy” experience? As for the “Buy Happy” marketing ploy, I would say this: Yes, they were friendly and appeared nice. People held the door for us and we even got some bottled water. In the end, however, contrary to their proclamations, there wasn’t honesty or transparency in the sale of this used car and those niceties were just lipstick on the pig that is Morrie’s sales philosophy. The stigma associated with buying a used car that they ostensibly “…don’t care for….” is justly deserved. There are many glowing reviews about Morrie’s. I was sucked in. I should have paid more attention to the negative ones. Although some of those may be dismissed as sour grapes, others clearly document similar sales issues that are anything but honest and transparent. Beware

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing
    June 12, 2017

    The sales team made my trip from maryland to Wisconsin very worthwhile. Their customer service was exceptional. To crown it up, the Lexus GS 350 I...


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    The sales team made my trip from maryland to Wisconsin very worthwhile. Their customer service was exceptional. To crown it up, the Lexus GS 350 I purchased was a delight. My 16 hour drive to Maryland felt like an hour ride.

    Does recommend this dealer

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  • Car service

    Morrie's Mazda staff are always friendly and helpful. I never feel pressured to purchase service or products I don't need. I am very happy with bo...


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    Morrie's Mazda staff are always friendly and helpful. I never feel pressured to purchase service or products I don't need. I am very happy with both my vehicle purchase and service from Morrie's.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing!
    May 23, 2017

    Chad was amazing! I felt he really wanted to help us get the best deal! We will be getting a,2nd vehicle through him soon!


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    Chad was amazing! I felt he really wanted to help us get the best deal! We will be getting a,2nd vehicle through him soon!

    Does recommend this dealer

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  • Great all round service
    May 22, 2017

    Morries has great staff and great pricing. Extremely happy with my new vehicle and the staff couldn't have been any better with the experience.


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    Morries has great staff and great pricing. Extremely happy with my new vehicle and the staff couldn't have been any better with the experience.

    Does recommend this dealer

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  • Fantastic experience!
    May 19, 2017

    I realized the next day after we purchased our vehicle, there was an option that I assumed that all these types of vehicles already had. Well it d...


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    I realized the next day after we purchased our vehicle, there was an option that I assumed that all these types of vehicles already had. Well it didn't. But the great crew at Morries Mazda especially Charlie & Nate for helping us return the vehicle with no problems and getting us set up with a vehicle that had the options that we were looking for. We are very very HAPPY Morries Mazda shoppers! I would recommend anyone wanting to purchase a new or used vehicle to for sure shop at Morries Mazda Chippewa Falls!

    Does recommend this dealer

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  • Fantastic shopping experience!

    I realized the next day after we purchased our vehicle, there was an option that I assumed that all these types of vehicles already had. Well it d...


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    I realized the next day after we purchased our vehicle, there was an option that I assumed that all these types of vehicles already had. Well it didn't. But the great crew at Morries Mazda especially Charlie & Nate for helping us return the vehicle with no problems and getting us set up with a vehicle that had the options that we were looking for. We are very very HAPPY Morries Mazda shoppers! I would recommend anyone wanting to purchase a new or used vehicle to for sure shop at Morries Mazda Chippewa Falls!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Helpful, patient and knowledgeable
    May 17, 2017

    Chad worked with me starting in January 2017 until completing the lease on 5/16/17. He was very helpful in guiding me to find the right vehicle. ...


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    Chad worked with me starting in January 2017 until completing the lease on 5/16/17. He was very helpful in guiding me to find the right vehicle. He was very patient and accommodating. I would definitely recommend Morrie's and Chad.

    Does recommend this dealer

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  • ZOOM ZOOM
    May 15, 2017

    Our sales person Cassie was excellent. I say that because it was our 3rd time to the dealership and after telling Cassie this I was thinking she w...


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    Our sales person Cassie was excellent. I say that because it was our 3rd time to the dealership and after telling Cassie this I was thinking she was going back in the sales floor- see you guys later. But had opposite reaction. She took all the time we needed to shop. I even told her if she had other customers to help we would understand. But she hung with us. Yes we bought a Mazda-6 (red). We have about 200mi. on it already and getting 30 mpg. and yes it's very fun to drive. ZOOM ZOOM!

    Does recommend this dealer

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